Engineer

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Company: Tata Consultancy Services

Location: Philadelphia, PA 19120

Description:

Skill: AWS Lex Engineer

Experience in developing Amazon Connect contact flows, Using Dynamo DB, Create Lex Bots, API Gateway required.
Must have experience in with designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging.
Strong programming skills in Python or Node.js or Java over AWS Lambda.
Experience or Awareness of AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, QuickSight, Lambda, Elastic Search, Kibana and Kinesis preferred and usage.
Contact center experience.

Good to have:

Experience with development and version control tools like Eclipse IDE, GIT, GitHub, TFS etc. is required.
Experience with CI/CD pipelines using GoCD, Terraform and Cloud Formation.
Should have good communication and analytical skills with ability to coordinate development with onshore/offshore developers as well as Line of Business customers.
Strong debugging, troubleshooting, and problem-solving skills required.
AWS certification preferred.

Responsibilities:

Develop custom solutions and integrations using AWS Lambda, AWS Step Functions, and other AWS services to meet unique business needs and enhance contact center functionality.
Continuously monitor and optimize Amazon Connect configurations and workflows to improve performance, scalability, and efficiency.
Conduct thorough testing of contact center solutions to ensure they meet quality standards, functional requirements, and client expectations.
Prepare comprehensive technical documentation, including architecture diagrams, deployment guides, and user manuals.
Provide training and support to client teams as needed.
Serve as a trusted advisor to clients, providing expert guidance on contact center best practices, industry trends, and AWS capabilities.
Work closely with cross-functional teams, including developers, architects, project managers, and business stakeholders, to deliver integrated solutions that align with client goals and objectives.
Create CI/CD pipelines and/or DevOps automation.
Development of custom reports and dashboards.

Salary Range - $90,000-$120,000 a year

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