Engineer
Apply NowCompany: Tata Consultancy Services
Location: Middleton, WI 53562
Description:
**Very Important instructions/requirements:
Must Have Technical/Functional Skills
SalaryRange: $63,400-$100,000 a year
#LI-CM2
- Willing to work on shifts
- Willing to work on weekend changes or shift rosters or oncall support
- Shift C: 7:00 AM TO 2:30 PM US central time
- Shift D: 1:00 PM to 8:30 PM US central Time
Must Have Technical/Functional Skills
- UCM(Unified Communications Manager) engineers who have experience in managing andtroubleshooting
- RibbonSBCs. (experience with Oracle and Ribbon SBCs is a plus) but
- RibbonSBC is a gap we are trying to close. Ribbon Session Border
- Controllers(SBC )
- Basicunderstanding of Cisco IP telephony Network Infrastructure.
- Goodknowledge of voice protocols SIP, MGCP, H.323, SCCP, ISDN
- Basicunderstanding of various logs and traces from Collaboration
- productsCUCM, CUC, CUCM IM&P, gateways.
- Goodunderstanding of various APIs, SDKs and protocols used for
- automation:AXL, REST, SOAP
- Abilityto write scripts / programs in at least one language for example:
- Python,Java, Perl
- Abilityto troubleshoot collaboration solutions covering multiple products
- andfeatures under and drive incidents towards resolution
- Ableto identify problems, acquire ownership and deliver solutions at a high
- levelof customer satisfaction.
- Excellentwritten and verbal communication, interpersonal and
- presentationskills.
- Provenplanning, prioritization, and organization skills
- ITILFoundation level knowledge
SalaryRange: $63,400-$100,000 a year
#LI-CM2