Engineer

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Company: Tata Consultancy Services

Location: Pittsburgh, PA 15237

Description:

Skill: Genesys Cloud Engineer

Job Description:

  • We are seeking a talented and experienced Genesys Cloud Engineer to join our team.
  • As a Genesys Cloud Engineer, you will be responsible for configuring, administering, and troubleshooting the Genesys Cloud platform (PureCloud or CX Cloud).
  • Additionally, you will work closely with our DevOps team to set up CI/CD pipelines, version control systems, and deployment automation using Terraform.
  • Experience with cloud computing platforms (e.g., AWS, Azure) and related services (e.g., AWS EventBridge, Lambda, Kinesis) is essential.


Responsibilities:

  • Configure and administer the Genesys Cloud platform (PureCloud or CX Cloud).
  • Troubleshoot issues related to Genesys Cloud configuration and functionality.
  • Collaborate with the DevOps team to set up CI/CD pipelines for code promotion.
  • Implement version control systems (e.g., GitHub Actions) for managing Genesys code.
  • Automate deployment processes using Terraform.
  • Set up EventBridge/API to establish a data pipeline from Genesys to our Snowflake instance.
  • Collaborate with cross-functional teams to ensure smooth integration of Genesys services.
  • Monitor and optimize Genesys Cloud performance and scalability.
  • Provide technical support and guidance to other team members.


Qualifications:

  • Proven experience with the Genesys Cloud platform (PureCloud or CX Cloud).
  • Familiarity with DevOps tools and methodologies.
  • Proficiency in cloud computing platforms (e.g., AWS, Azure).
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and collaboration abilities.
  • Certifications related to Genesys or cloud platforms are a plus.


Salary Range- $90,000-$100,000 a year

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