Engineering Operations Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Pay: $93000 - $130000 / year

Location: Richardson, TX

The Engineering Operations Manager at JLL is responsible for overseeing the maintenance and repair operations within a specific region. This role requires strong leadership skills, technical expertise, and the ability to collaborate with cross-functional teams, clients, and stakeholders. The Engineering Operations Manager will play a critical role in ensuring optimal facility performance, high-quality maintenance services, and client satisfaction.

Responsibilities:

• Provide strategic leadership and direction for maintenance and repair operations.
• Collaborate with stakeholders to understand their maintenance and repair needs, goals, and objectives.
• Manage customer satisfaction, discuss any recommended changes to the overall program and the financial impact they may have on facilities operations. Work with the operations team on results/expectations.
• Develop and implement strategies to optimize facility performance, minimize downtime, and enhance operational efficiency.
• Oversee the delivery of maintenance and repair services, ensuring high-quality service delivery, compliance with standards, and adherence to service level agreements (SLAs).
• Monitor performance of maintenance vendors and contractors through key performance indicators (KPIs) and metrics, implementing continuous improvement initiatives.
• Collaborate with cross-functional teams to align maintenance and repair activities with client requirements and operational goals.
• Develop and manage budgets for maintenance and repair operations, tracking expenses and identifying opportunities for cost optimization.
• Foster positive working relationships with internal and external stakeholders associated.
• Ensure compliance with regulatory requirements, health and safety standards, and JLL's policies and procedures.
• Stay informed about industry trends, emerging technologies, and best practices in facility maintenance and repair.
• Conduct regular site visits and inspections to assess the condition of facilities and identify maintenance needs.
• Develop and implement preventive maintenance programs, schedules, and protocols to prolong asset lifespan and minimize disruptions.
• Verify accuracy and integrity of maintenance and repair data, ensuring appropriate documentation and controls are in place.
• Manages direct reports e.g. Engineers, Planner/Schedulers, 3rd party contractors/vendors, and/or temporary services. Provide on-site support as required to support and manage work efforts.
• Work with Chief Engineer/ Client Engineering team to prioritize and assign duties that align with client/JLL goals and objectives (i.e repairs & maintenance, project planning and implementation, renovation efforts, energy conservation, safety goals, etc.)
• Assures compliance with JLL Management audit programs; JCAP, HSSE, and site policies, procedures and standard practices. Works with team on alignment and delivery.
• Manage compliance of required local, state and federal laws and regulations
• Respond to emergency calls outside normal working hours
• Performs additional job duties as requested.

Qualifications:

• 5 + years property management, maintenance & operations. Experience in critical site operations preferred.
• Strong background in building maintenance required.
• Bachelor's degree in engineering, Facility Management, or a related field a plus.
• Industry Certification from IFMA - BOMA - AFE - AAMP is a plus.
• Proven experience in maintenance and repair operations, facility management, or a related leadership role.
• Knowledge of RCM principals
• Strong leadership and management skills, with the ability to drive strategic initiatives and develop high-performing teams.
• Excellent understanding of maintenance and repair principles, methodologies, and best practices.
• Strong technical knowledge of building systems, preventive maintenance, and safety regulations.
• Strong analytical and problem-solving skills, with the ability to analyze data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Ability to work independently and handle multiple tasks in a fast-paced environment.
• Knowledge of real estate or property management industry is a plus.
• Employee must be a U.S. citizen

Location:

On-site -Richardson, TX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.