Engineering Systems Specialist III
Apply NowCompany: Safran
Location: Gainesville, TX 76240
Description:
Objective:
The primary objective(s) of the Engineering Systems Specialist 3 will be to assist clients with the use of CAD/PLM Software (Pro-Engineer, CATIA, and/or other CAD system), provide product assistance and support, troubleshoot engineering software challenges, and provide written documentation for the support team.
Responsible for managing technical support cases for multiple clients and assist in the resolution of technical, business and logical software issues. The individual will also be expected to identify and document software issues and collaborate with the Engineering team to achieve resolution. The candidate will provide solutions and system improvements for the use of CAD/PLM software. Additionally, this person will build and maintain strong client relationships. This position will work under minimal supervision.
Authorities:
This position has the authority and the right to control, command Engineering Systems activities and ensure compliance to the applicable defined company and department policies, processes, practices and the defined objectives
Main Function Responsibilities:
A) Troubleshoot and quickly diagnose CAD and PLM software issues
B) Interface with the customer staff
C) Work with a diverse group of customers with varying skills and different job functions
D) Report task status and implement recovery plans as needed
E) Provide direction, technical oversight, and support internal customers on current and future CAD and PLM system processes
Travel specifictity
International and/or Domestic travel required; More than 1 week per year
Additional description
F) Create customization and automation for CATIA and/or Pro/E software
G) Develop and train users with skills necessary to support projects and department/company goals
H) Maintain CAD and PLM environments including settings, reference data, and user accounts
I) Manage CAE software for engineering analysis including installations and support
J) Manage CAM software (NC programming) including installations and support (EdgeCAM, MasterCAM, or similar program desired)
K) Provide help desk support to software users including answering help desk phone, answering department email, and working issues within internal ticketing system
L) Read and plot full scale engineering drawings
M) Utilize test case management software to run and build test cases and scenarios for development testing
N) Cross-train and provide direction for less experienced team members
O) Participate in internal and external projects of significant scope including requirements gathering, scope definition, and contribute expertise as required
P) Enroll software licenses on applicable servers
Q) Custom application coding and maintenance (Java, C++, Visual Basic, and/or comparable coding language preferred)
R) Performs other duties as assigned.
Candidate skills & requirements
Qualification Requirements:
A. Education & Qualification:
Bachelor's degree in related Engineering or Computer Science field, OR an Associate's degree in engineering or computer science field PLUS 3 years of related experience OR 6 years related experience in lieu of a degree is required
B. Work Experience - Technical knowledge:
5 years of support in technical capabilities administering and managing CAD Software and PLM Systems, involvement in problem solving teams, and mentoring of employees required
LEAN Engineering or 6 Sigma training desired
C. Professional Skills:
Proficient in Microsoft Office applications (Word, Excel, PowerPoint required)
Familiar with Email and Calendar applications in a professional environment
Establish a complete fluency and understanding of CATIA and/or Pro/E CAD software
Advanced understanding of IT infrastructure and hardware (server setup and database administrative experience desired)
Experience in using Model Based Definition, Functional Tolerancing and Annotation, or Geometric Dimensioning and Tolerancing
Understanding of root cause analysis and corrective actions
Knowledge of mechanical design
Exposure to methods and installation procedures of CAD and PLM software (CATIA, Pro/Engineer, SmarTeam, Intralink desired)
Must have the ability to generate written communication and to operate required office equipment.
Ability to read and review written communication.
Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.
D. Behavioral Skills:
Organization and time management skills
Ability to work effectively in a team environment
Ability to follow a task through to completion.
E. Desirable Aspects:
RCCA
CATIA V5
SmarTeam
Windchill
Annual salary
Based on Market Rate
Job location
Job location
North America, United States, Texas
City (-ies)
Gainesville
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 5 years
The primary objective(s) of the Engineering Systems Specialist 3 will be to assist clients with the use of CAD/PLM Software (Pro-Engineer, CATIA, and/or other CAD system), provide product assistance and support, troubleshoot engineering software challenges, and provide written documentation for the support team.
Responsible for managing technical support cases for multiple clients and assist in the resolution of technical, business and logical software issues. The individual will also be expected to identify and document software issues and collaborate with the Engineering team to achieve resolution. The candidate will provide solutions and system improvements for the use of CAD/PLM software. Additionally, this person will build and maintain strong client relationships. This position will work under minimal supervision.
Authorities:
This position has the authority and the right to control, command Engineering Systems activities and ensure compliance to the applicable defined company and department policies, processes, practices and the defined objectives
Main Function Responsibilities:
A) Troubleshoot and quickly diagnose CAD and PLM software issues
B) Interface with the customer staff
C) Work with a diverse group of customers with varying skills and different job functions
D) Report task status and implement recovery plans as needed
E) Provide direction, technical oversight, and support internal customers on current and future CAD and PLM system processes
Travel specifictity
International and/or Domestic travel required; More than 1 week per year
Additional description
F) Create customization and automation for CATIA and/or Pro/E software
G) Develop and train users with skills necessary to support projects and department/company goals
H) Maintain CAD and PLM environments including settings, reference data, and user accounts
I) Manage CAE software for engineering analysis including installations and support
J) Manage CAM software (NC programming) including installations and support (EdgeCAM, MasterCAM, or similar program desired)
K) Provide help desk support to software users including answering help desk phone, answering department email, and working issues within internal ticketing system
L) Read and plot full scale engineering drawings
M) Utilize test case management software to run and build test cases and scenarios for development testing
N) Cross-train and provide direction for less experienced team members
O) Participate in internal and external projects of significant scope including requirements gathering, scope definition, and contribute expertise as required
P) Enroll software licenses on applicable servers
Q) Custom application coding and maintenance (Java, C++, Visual Basic, and/or comparable coding language preferred)
R) Performs other duties as assigned.
Candidate skills & requirements
Qualification Requirements:
A. Education & Qualification:
Bachelor's degree in related Engineering or Computer Science field, OR an Associate's degree in engineering or computer science field PLUS 3 years of related experience OR 6 years related experience in lieu of a degree is required
B. Work Experience - Technical knowledge:
5 years of support in technical capabilities administering and managing CAD Software and PLM Systems, involvement in problem solving teams, and mentoring of employees required
LEAN Engineering or 6 Sigma training desired
C. Professional Skills:
Proficient in Microsoft Office applications (Word, Excel, PowerPoint required)
Familiar with Email and Calendar applications in a professional environment
Establish a complete fluency and understanding of CATIA and/or Pro/E CAD software
Advanced understanding of IT infrastructure and hardware (server setup and database administrative experience desired)
Experience in using Model Based Definition, Functional Tolerancing and Annotation, or Geometric Dimensioning and Tolerancing
Understanding of root cause analysis and corrective actions
Knowledge of mechanical design
Exposure to methods and installation procedures of CAD and PLM software (CATIA, Pro/Engineer, SmarTeam, Intralink desired)
Must have the ability to generate written communication and to operate required office equipment.
Ability to read and review written communication.
Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.
D. Behavioral Skills:
Organization and time management skills
Ability to work effectively in a team environment
Ability to follow a task through to completion.
E. Desirable Aspects:
RCCA
CATIA V5
SmarTeam
Windchill
Annual salary
Based on Market Rate
Job location
Job location
North America, United States, Texas
City (-ies)
Gainesville
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 5 years