Enterprise Delivery Manager, ReadCube & Overleaf
Apply NowCompany: Digital Science
Location: New York, NY 10025
Description:
Enterprise Delivery Manager, ReadCube & Overleaf
Department: Customer
Employment Type: Full Time
Location: USA, East Coast (Home based)
Description
About us
We are Digital Science and we are advancing the research ecosystem.
We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?
Your new roleWe are seeking an Enterprise Delivery Manager to lead the successful implementation and ongoing delivery of two enterprise solutions, ReadCube and Overleaf. This role is critical in ensuring high-quality execution, customer satisfaction, and operational efficiency while aligning with broader business objectives. The ideal candidate is a strategic thinker with a strong background in enterprise solution delivery, stakeholder management, and continuous process improvement.
What you'll be doing
What you'll bring to the role
Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
Living our Values
We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.
The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:
We are brave in the pursuit of better
We are collaborative and inclusive
We are always open-minded
We are from and for the community
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Department: Customer
Employment Type: Full Time
Location: USA, East Coast (Home based)
Description
About us
We are Digital Science and we are advancing the research ecosystem.
We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?
Your new roleWe are seeking an Enterprise Delivery Manager to lead the successful implementation and ongoing delivery of two enterprise solutions, ReadCube and Overleaf. This role is critical in ensuring high-quality execution, customer satisfaction, and operational efficiency while aligning with broader business objectives. The ideal candidate is a strategic thinker with a strong background in enterprise solution delivery, stakeholder management, and continuous process improvement.
What you'll be doing
- Own the end-to-end delivery of two enterprise solutions, ensuring successful implementation, adoption, and ongoing performance.
- Develop and maintain project plans, delivery roadmaps, and execution frameworks to support high-quality customer outcomes.
- Collaborate with cross-functional teams, including Customer Engagement, Customer Solutions, Product and Support, to drive seamless solution deployment and adoption.
- Work in partnership with Customer Solutions and Customer Engagement teams for complex, strategic implementations requiring additional expertise, specialized services and added coordination.
- Act as the primary point of contact for enterprise customers, ensuring clear communication, expectation management, and issue resolution.
- Establish and track key performance metrics to measure success and identify areas for improvement.
- Drive process efficiencies by introducing best practices, automation opportunities, and scalable delivery models.
- Partner with internal teams to support change management efforts, ensuring smooth transitions for customers as solutions evolve.
- Manage risks, dependencies, and escalations while proactively addressing challenges to maintain customer confidence.
- Provide leadership, mentorship, and guidance to delivery teams to foster a culture of excellence and continuous learning.
What you'll bring to the role
- 7+ years of experience in enterprise solution delivery, program management, or professional services, preferably in a SaaS or technology-driven environment.
- Proven track record of managing complex customer implementations and ongoing solution delivery at scale.
- Strong understanding of enterprise customer needs, implementation best practices, and technical delivery methodologies.
- Exceptional stakeholder management skills with the ability to influence cross-functional teams and senior executives.
- Experience with automation, AI-driven process efficiencies, or workflow optimization is a plus.
- Excellent communication, problem-solving, and decision-making abilities.
- Ability to navigate a matrixed organization and drive alignment across multiple teams.
- Familiarity with customer segmentation strategies and delivering solutions to diverse market segments.
Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
Living our Values
We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.
The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:
We are brave in the pursuit of better
We are collaborative and inclusive
We are always open-minded
We are from and for the community
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.