Enterprise Systems Analyst I
Apply NowCompany: Texas Tech University
Location: Lubbock, TX 79424
Description:
Position Description
The Enterprise Systems Analyst I's scope of responsibility includes providing enterprise system design and architecture implementation, planning, and deployment support, as well as, administration of multiple enterprise systems. This includes consulting with users on specification requirements. Discretion and sound judgment is expected.
Enterprise positions are restricted for use in central IT Division areas reporting to the institutional CIO and, as such, may interface with key IT leadership and/or other functional leadership from the Texas Tech University System institutions.
Major/Essential Functions
Works independently and/or with team members to:
Preferred Qualifications
Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus five (5) years related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.
About the Department and/or College
As part of the Texas Tech University System, Communication Services maintains a Voice over Internet Protocol (VoIP) infrastructure to provide telephone services for Texas Tech entities. Communication Services also hosts one of the leading contact center solutions which currently supports more than 75+ call centers in TTUHSC clinics located in Abilene, Amarillo, El Paso, Midland/Odessa, and Lubbock. In addition Communication Services continues to support the telephone infrastructure, all university-owned cellular voice and data devices.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
About the University
Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.
The Enterprise Systems Analyst I's scope of responsibility includes providing enterprise system design and architecture implementation, planning, and deployment support, as well as, administration of multiple enterprise systems. This includes consulting with users on specification requirements. Discretion and sound judgment is expected.
Enterprise positions are restricted for use in central IT Division areas reporting to the institutional CIO and, as such, may interface with key IT leadership and/or other functional leadership from the Texas Tech University System institutions.
Major/Essential Functions
Works independently and/or with team members to:
- Provide architectural design, development, testing, installation, deployment, maintenance, and administration of enterprise hardware and software systems.
- Perform systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications.
- Support enterprise hardware and software systems through system monitoring, problem diagnosis and resolution, configuration management, systems programming, and systems integration.
- Ability to manage planning, implementation, deployment, and administration for multiple enterprise systems.
- May interface with key IT leadership and/or other functional leadership from the Texas Tech University System institutions.
- Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.
Preferred Qualifications
- Experience with contact center scripting and development.
- Knowledge of Contact Centers as well as Nice Incontact platforms.
- Natural Language Understanding IVR + IVR to database integration.
- Experience with Java, SOAP, VXML & SSML + Strong background in the executing of DevOps methodologies and continuous integration/continuous delivery
- Creative analytical thinker.
- Attention to detail and results-oriented, with a strong customer focus.
- Ability to work as part of a team and independently.
- Ability to prioritize workload to meet tight deadlines.
- Knowledge of SIP traffic and Call flows. Unified Communications and Call center applications. Cloud Services such as UCaas and CCaaS. Networking and Sip routing.
Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus five (5) years related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.
About the Department and/or College
As part of the Texas Tech University System, Communication Services maintains a Voice over Internet Protocol (VoIP) infrastructure to provide telephone services for Texas Tech entities. Communication Services also hosts one of the leading contact center solutions which currently supports more than 75+ call centers in TTUHSC clinics located in Abilene, Amarillo, El Paso, Midland/Odessa, and Lubbock. In addition Communication Services continues to support the telephone infrastructure, all university-owned cellular voice and data devices.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
About the University
Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.