Enterprise TeleStaff Manager, Grade N32
Apply NowCompany: Montgomery County, MD
Location: Rockville, MD 20850
Description:
Salary : $108,687.00 - $176,054.00 Annually
Location : 101 Monroe St Rockville MD 20850 USA
Job Type: Permanent
Job Number: 2025 - 00001
Department: Department of Finance
Division: FIN 32 Division of the Controller
Opening Date: 01/14/2025
Closing Date: Continuous
FLSA: Exempt
About the Position
The expected starting salary for this position is: $108,687 - $175,479
WHO WE ARE
The Department of Finance is responsible for the financial administration of the County government, including accounting and payroll, debt and cash management, tax billing and revenue collection, economic and revenue forecasting, and risk management.
WHO WE ARE LOOKING FOR
The Department of Finance (FIN), Timekeeping & Payroll Section, seeks a highly skilled and experienced information technology professional with proven experience performing duties related to implementing, configuring, and maintaining UKG Pro Workforce Management in support of the County's enterprise timekeeping and scheduling system.
What You'll Be Doing
This is an expert level systems integrator and subject matter expert with commercial off-the shelf (COTS) expertise in UKG/industry related scheduling and time and attendance that will report to the Finance Timekeeping and Payroll Manager. The incumbent will be the primary point of contact for the County TeleStaff application with UKG, coordinating internally with County Departments and externally with the vendor. The incumbent will participate in strategic planning for scheduling and timekeeping impacts for Enterprise-wide enhancements. The incumbent will play an instrumental role supporting, maintaining, and pioneering technologies to ensure that the County is able to leverage all technical capabilities between scheduling and time and attendance between Finance and all using departments (Police, Fire and Rescue Services, and Correction and Rehabilitation) using the TeleStaff scheduling module of UKG. This includes the current upgrade to the new UKG product, Pro Workforce Management, that houses both the scheduling and time and attendance modules under one combined system. This software will be used for ensuring scheduling compliance for 4000+ union members covered by FOP, IAFF and MCGEO, based on Federal, State, Local laws, Personnel Regulations and Collective Bargaining Agreements. The position also requires a strong sense of ownership and accountability for work performed; the ability to organize, prioritize and manage multiple projects; the ability to plan and lead meetings, trainings, and presentations.
Responsibilities of this expert position will include:
Oversee the TeleStaff program upgrade into one centralized system - UKG Pro WFM
Create and maintain governing documentation for how TeleStaff decisions will be made for core functionality shared across all using departments, as well as how individual TeleStaff Testing instances will be refreshed and data moved into the shared pre-production region and then into the shared Production instance.
Coordinate between TeleStaff using groups all core system configurations, testing, maintenance, support and training
Coordinate updates with the Office of Labor Relations (OLR) related to scheduling impacts/improvements for collective bargaining
Coordinate updates with OLR/OHR related to labor law compliance
Manage the scheduling portions of the Kronos contract in coordination with the main contract administrator
Minimum Qualifications
Experience: Six (6) years of professional experience in the information technology field with operational and functional experience in complex enterprise-sized financial management systems, including time and scheduling systems, and developing highly customized software applications.
Education: Master's degree in information technology or a related field from an accredited college or university.
Equivalency: An equivalent combination of education and experience may be substituted.
Preferred Criteria, Interview Preferences
Interview preference will be extended to applicants who demonstrate:
1. Extensive experience and knowledge of the Windows Server operating system environment, virtual machines, and Software as a Service platform.
2. Extensive database administration experience along with developing custom reports with large datasets using SQL and stored procedures from multiple data sources.
3. Administration and maintenance of large-scale scheduling and time and attendance applications supporting a business unit.
4. Analysis and resolution of technical issues in the TeleStaff scheduling platform or other large-scale scheduling systems.
5. System-to-system integration using Enterprise Service Bus or other integration tool related to enterprise-wide scheduling and time and attendance systems.
6. Extensive software development experience with administering scheduling and time and attendance applications leveraging .NET, Java, Single Sign On technologies,
encryption, and Microsoft/Oracle SQL databases.
7. Experience in creating and adhering to IT governing structures to ensure that IT activities are built toward successfully achieving business objectives.
8. Experience in developing testing methodologies by leveraging technology with the use of automated testing tools.
9. Experience in developing process automation using Microsoft Power Automate or UiPath.
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement Benefits
All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan Forgiveness
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit Benefit
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care Costs
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee Wellbeing
We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01
A criminal background and credit history check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision. Please acknowledge you understand this requirement
02
How many years of professional experience in the information technology field with operational and functional experience in complex enterprise-sized financial management systems, including time and scheduling systems, and developing highly customized software applications, do you possess?
03
What is your highest level of completed education?
04
Do you possess a degree in Information Technology or a related field from an accredited college or university?
05
Do you have experience with the UKG Pro Workforce Management platform? If yes, describe your specific experience.
06
Do you have experience with TeleStaff? If yes, describe your specific experience.
07
Have you lead a large-scale implementation that incorporated all phases of a project life cycle? If yes, describe your specific experience.
Required Question
Location : 101 Monroe St Rockville MD 20850 USA
Job Type: Permanent
Job Number: 2025 - 00001
Department: Department of Finance
Division: FIN 32 Division of the Controller
Opening Date: 01/14/2025
Closing Date: Continuous
FLSA: Exempt
About the Position
The expected starting salary for this position is: $108,687 - $175,479
WHO WE ARE
The Department of Finance is responsible for the financial administration of the County government, including accounting and payroll, debt and cash management, tax billing and revenue collection, economic and revenue forecasting, and risk management.
WHO WE ARE LOOKING FOR
The Department of Finance (FIN), Timekeeping & Payroll Section, seeks a highly skilled and experienced information technology professional with proven experience performing duties related to implementing, configuring, and maintaining UKG Pro Workforce Management in support of the County's enterprise timekeeping and scheduling system.
What You'll Be Doing
This is an expert level systems integrator and subject matter expert with commercial off-the shelf (COTS) expertise in UKG/industry related scheduling and time and attendance that will report to the Finance Timekeeping and Payroll Manager. The incumbent will be the primary point of contact for the County TeleStaff application with UKG, coordinating internally with County Departments and externally with the vendor. The incumbent will participate in strategic planning for scheduling and timekeeping impacts for Enterprise-wide enhancements. The incumbent will play an instrumental role supporting, maintaining, and pioneering technologies to ensure that the County is able to leverage all technical capabilities between scheduling and time and attendance between Finance and all using departments (Police, Fire and Rescue Services, and Correction and Rehabilitation) using the TeleStaff scheduling module of UKG. This includes the current upgrade to the new UKG product, Pro Workforce Management, that houses both the scheduling and time and attendance modules under one combined system. This software will be used for ensuring scheduling compliance for 4000+ union members covered by FOP, IAFF and MCGEO, based on Federal, State, Local laws, Personnel Regulations and Collective Bargaining Agreements. The position also requires a strong sense of ownership and accountability for work performed; the ability to organize, prioritize and manage multiple projects; the ability to plan and lead meetings, trainings, and presentations.
Responsibilities of this expert position will include:
Oversee the TeleStaff program upgrade into one centralized system - UKG Pro WFM
Create and maintain governing documentation for how TeleStaff decisions will be made for core functionality shared across all using departments, as well as how individual TeleStaff Testing instances will be refreshed and data moved into the shared pre-production region and then into the shared Production instance.
Coordinate between TeleStaff using groups all core system configurations, testing, maintenance, support and training
Coordinate updates with the Office of Labor Relations (OLR) related to scheduling impacts/improvements for collective bargaining
Coordinate updates with OLR/OHR related to labor law compliance
Manage the scheduling portions of the Kronos contract in coordination with the main contract administrator
Minimum Qualifications
Experience: Six (6) years of professional experience in the information technology field with operational and functional experience in complex enterprise-sized financial management systems, including time and scheduling systems, and developing highly customized software applications.
Education: Master's degree in information technology or a related field from an accredited college or university.
Equivalency: An equivalent combination of education and experience may be substituted.
Preferred Criteria, Interview Preferences
Interview preference will be extended to applicants who demonstrate:
1. Extensive experience and knowledge of the Windows Server operating system environment, virtual machines, and Software as a Service platform.
2. Extensive database administration experience along with developing custom reports with large datasets using SQL and stored procedures from multiple data sources.
3. Administration and maintenance of large-scale scheduling and time and attendance applications supporting a business unit.
4. Analysis and resolution of technical issues in the TeleStaff scheduling platform or other large-scale scheduling systems.
5. System-to-system integration using Enterprise Service Bus or other integration tool related to enterprise-wide scheduling and time and attendance systems.
6. Extensive software development experience with administering scheduling and time and attendance applications leveraging .NET, Java, Single Sign On technologies,
encryption, and Microsoft/Oracle SQL databases.
7. Experience in creating and adhering to IT governing structures to ensure that IT activities are built toward successfully achieving business objectives.
8. Experience in developing testing methodologies by leveraging technology with the use of automated testing tools.
9. Experience in developing process automation using Microsoft Power Automate or UiPath.
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.
All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits
Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.
Retirement Benefits
All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.
Tuition Assistance & Student Loan Forgiveness
Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.
Free Mass Transit Benefit
County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.
Reduced Child and Health Care Costs
Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.
Employee Wellbeing
We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.
Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01
A criminal background and credit history check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision. Please acknowledge you understand this requirement
- I acknowledge
02
How many years of professional experience in the information technology field with operational and functional experience in complex enterprise-sized financial management systems, including time and scheduling systems, and developing highly customized software applications, do you possess?
- No Experience
- 1 - 3 Years of experience
- 4 Years of experience
- 5 Years of experience
- 6 Years of experience
- 7 Years of experience
- 8 Years of experience
- 9+ Years of experience
03
What is your highest level of completed education?
- N/A
- High School/GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Juris Doctor
- Doctorate
04
Do you possess a degree in Information Technology or a related field from an accredited college or university?
- Yes
- No
05
Do you have experience with the UKG Pro Workforce Management platform? If yes, describe your specific experience.
06
Do you have experience with TeleStaff? If yes, describe your specific experience.
07
Have you lead a large-scale implementation that incorporated all phases of a project life cycle? If yes, describe your specific experience.
Required Question