ERP BUSINESS ANALYST / DEVELOPER

The Epicor Business Analyst/Developer will play a crucial role in supporting our Epicor ERP system. This position will involve analyzing business requirements, developing solutions, and providing technical support to end-users. The ideal candidate will have a strong background in Epicor ERP, excellent problem-solving skills, and a passion for helping others.

Responsibilities:

Business Analysis:

• Collaborate with stakeholders to gather and document business requirements
• Analyze existing processes and recommend improvements using Epicor ERP
• Create detailed functional specifications and process documentation

Development:

• Develop and customize Epicor solutions, including reports, dashboards, and workflows
• Utilize Epicor's customization tools (e.g., BPM, dashboards, and custom code) to enhance system functionality
• Perform system testing and validation to ensure quality deliverables

Help Desk Support:

• Provide first-level technical support for Epicor ERP users
• Troubleshoot and resolve system issues and user inquiries efficiently
• Maintain documentation of issues, resolutions, and knowledge base articles for root cause analysis of systemic issues

Training and Support:

• Assist in developing training materials and conducting user training sessions
• Support end-users in the effective use of the Epicor system, promoting best practices

Continuous Improvement:

• Stay updated on Epicor enhancements and industry trends
• Participate in system upgrades and improvements to optimize functionality

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
• Proven experience with Epicor ERP, preferably in a similar role
• Strong analytical and problem-solving skills
• Proficiency in SQL and experience with reporting tools (e.g., SSRS, Epicor Report Designer)
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment
• Experience in a help desk or technical support role is a plus
• Authorized to work in the US

Preferred Skills:

• Familiarity with manufacturing or distribution processes
• Knowledge of Epicor modules (e.g., Finance, Supply Chain, Production) is a plus
• Experience with integrations and API usage

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.