Escrow Branch Manager - Seattle, WA

Job Description

Upward Title and Closing is seeking an experienced Escrow Branch Manager to lead our Seattle office. As an Escrow Branch Manager, you will be responsible for overseeing the daily operations of the escrow branch, ensuring that all transactions are processed efficiently and accurately. You will be involved in guiding various aspects of the escrow process, providing expertise and support to ensure that all transactions run smoothly.

In addition to managing the branch operations, you will also handle your own book of business, working directly with agents, buyers, and sellers to facilitate seamless transactions. You will review contracts, verify titles, ensure taxes are paid, and confirm loans are funded, maintaining a hands-on approach to every transaction from start to finish.

Your role includes:

• Leadership: Guiding and mentoring your team to achieve high performance and customer satisfaction.
• Detail-Oriented: Ensuring all paperwork is complete, accurate, and complies with regulations.
• Problem Solving: Identifying and addressing potential issues before they cause delays.
• Customer Service: Building strong relationships with agents and clients, providing exceptional service and support throughout the escrow process.
• Multi-Tasking: Managing multiple transactions simultaneously while maintaining organization and efficiency.

Who you are:

• Trusted Consultant: Maintaining a positive, can-do attitude that gives agents and homebuyers alike the confidence that their transaction is in reliable, good hands and will be completed on time.
• Problem Solver: Using your industry knowledge to identify potential issues; recognizing what's wrong, knowing how to fix it and avoiding unnecessary delays.
• Constant Learner: Staying on top of changing rules and regulations to avoid setbacks and enable transactions to close on time.
• People Reader: Recognizing and adapting to an agent's or homebuyer's personality and mood to make them feel comfortable, even when delivering bad news; showing empathy to ease their frustration and give them confidence that you're in their corner.
• Multi-tasker: Highly organized, being able to work a large number of contracts with numerous agents, buyers and sellers simultaneously under deadline pressure.

Your responsibilities:

• Jack - or Jill - of all trades: Knowing the intricacies of the contract from beginning to end, ensuring that it is closed in a timely, efficient and error-free manner.
• Devoted to detail: Verifying all paperwork is complete so that escrow closes on time and correctly, including reviewing title commitments and raising title issues to be cleared.

The ideal candidate for this role must be comfortable using an all-digital approach utilizing virtual closing programs while still delivering best in class customer service to agents and homebuyers.

Who you are:

• Trusted consultant, maintaining a positive, can-do attitude that gives agents and homebuyers alike the confidence that their transaction is in reliable, good hands and will be completed on time.
• Problem solver, using your industry knowledge to identify potential issues; recognizing what's wrong, knowing how to fix it and avoiding unnecessary delays.
• Constant learner, staying on top of changing rules and regulations to avoid setbacks and enable transactions to close on time.
• People reader, recognizing and adapting to an agent's or homebuyer's personality and mood to make them feel comfortable, even when delivering bad news; showing empathy to ease their frustration and give them confidence that you're in their corner.
• Multi-tasker, highly organized, being able to work a large number of contracts with numerous agents, buyers and sellers simultaneously under deadline pressure

Your responsibilities:

• Jack - or Jill - of all trades: Knowing the intricacies of the contract from beginning to end, ensuring that it is closed in a timely, efficiently and error-free manner.
• Devoted to detail: Verifying all paperwork is complete so that escrow closes on time and correctly including reviewing title commitments and raising title issues to be cleared.
• Following the money: Working with lenders and underwriters to ensure that all the I's are dotted, and T's are crossed to fund and complete transactions.
• Relationship building: Establishing and maintaining relationships with essential industry players - agents, attorneys, lenders, surveyors and government agencies - that enable you to smoothly manage transactions.
• Business builder: Reaching out to new agents, earning their confidence and trust and creating opportunities to market our business; retaining agents by providing them with white-glove service.
• Talent builder: Training escrow assistants to open opportunities for advancement; delegating, auditing work answering questions and giving direction.
• Sealing the deal: Being present at closing and making it a positive, memorable experience for agents and buyers.

Qualifications:

What you must have:

• Experience: Minimum 5 years of escrow officer experience managing a desk.
• Certification: Limited Practice Officer (LPO) license in state of WA.
• Industry awareness: Technical knowledge of closing process.
• Computer skills: Proficiency with Microsoft Office suite.
• Communications skills: Strong written and verbal skills to keep agents, buyers, sellers and all other parties up to date with the process and work with them to resolve issues.
• Travel: Ability to be mobile including meeting clients for closings at various locations (Brokerage offices, shared workspaces and other locations dedicated to Upward closings).
• Existing Business: Candidates with an existing book of business are highly preferred.

About Us

Upward Title and Closing is a full-service title and settlement company providing real estate brokers the opportunity to grow their business - delivering a transparent, stress-free closing experience to agents and clients alike. Every time.

Anywhere Real Estate Inc. (NYSE: HOUS) is on a mission to empower everyone's next move. Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, Corcoran, ERA, and Sotheby's International Realty

The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.

At Anywhere Real Estate, diversity fuels success - for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone's next move. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity - respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base - through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company's diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report.

You'll find our commitment to diversity reflected in our achievements:

• Recognized as one of the World's Most Ethical Companies since 2011.
• Anywhere has also been designated a Great Place to Work since 2019.
• Recognized by Fortune as one of America's Most Innovative Companies.
• Honored by Forbes as one of the World's Best Employers for Diversity and Top Female Friendly Companies.

With a diverse employee population, we know we will succeed together and move real estate to what's next. We hope you'll join us.