Executive Vice President of Client Services

We're looking for a strategic and client-focused Executive Vice President who can masterfully balance operational excellence with creative vision. This newly created leadership position offers a unique opportunity to drive client service excellence while implementing proven methodologies across multiple locations.

Job Duties

• Provide strategic leadership for 39-45 active client projects spanning marketing, communications, PR, digital, and brand initiatives
• Implement consistent account processes to enhance operational efficiency
• Develop and oversee strategic, integrated marketing plans based on thorough research
• Manage high-profile accounts and client relationships, driving retention and growth
• Lead and develop team members across multiple locations
• Serve as the "Integrator" for process implementation of proven methodologies
• Balance operational consistency with innovative thinking to deliver exceptional client service
• Drive strategic growth while identifying opportunities to expand existing client relationships
• Collaborate with creative services to enhance visual storytelling capabilities
• Maintain client relationships with regular travel between locations

Qualifications

• 15+ years of experience in marketing, communications, and/or PR with minimum 4 years in agency environment
• Bachelor's degree in Marketing, Communications, PR, Business, or related field
• Proven track record of increasing responsibility and leadership
• Strong experience managing large, high-profile accounts and multiple clients simultaneously
• Strategic approach to client management for retention and business growth
• Experience developing and implementing research-based, integrated marketing plans
• Demonstrated success leading teams and developing direct reports
• Strong business acumen and strategic thinking capabilities

Desired Traits

• "Velvet hammer" leadership style - balancing accountability with empathy
• Exceptional communication skills with ability to lead "courageous conversations"
• Strategic thinker who can develop big ideas beyond initial client scope
• Forward-thinking and innovative approach to client service
• Meticulous with analytical follow-through on projects and budgets
• Ability to balance leadership responsibilities with client-facing work
• Experience in hybrid/remote environments managing teams across locations
• Integrator mindset for implementing vision and enhancing operational consistency
• Understanding of the expanding role of visual storytelling
• Experience with EOS/Traction methodology a plus