F-35 Help Desk Specialist | Secret clearance with Security Clearance
Apply NowCompany: General Dynamics Information Technology
Location: Ridgecrest, CA 93555
Description:
Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. Our work depends on an Help Desk Specialist joining our JSF F-35 support team in China Lake, CA. HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT: * Provides first-tier software, hardware, and printing technical assistance to computer users.
* Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
* May provide assistance concerning the use of computer hardware, software, and printing.
* Responds to and diagnoses problems through discussions with users.
* Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
* Serves as focal point for customer concerns.
* Documents, tracks, and monitors the technical problems to ensure a timely resolution.
* Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
* Simulates or recreates user problems to resolve operating difficulties.
* Recommends systems modifications to reduce user problems.
* A working knowledge of the M365 office suite, MS Teams, and the windows operating system. WHAT YOU'LL NEED TO SUCCEED: * Security Clearance Level: Active Secret clearance
* Required Experience:
* 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
* Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
* Experience with Remedy/Help Desk Management Systems.
* Progressive experience in the management of a technical support team.
* Experience developing and providing Service Level Agreements and Help Desk deliverables.
* Required Certifications: (411) Technical Support Specialist - Basic: Security+ CE and Industry certification: AZ-900 - Microsoft Azure Fundamentals.
* Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree.
* Location: Onsite in China Lake, CA.
* US Citizenship required GDIT IS YOUR PLACE: * 401K with company match
* Comprehensive health and wellness packages
* Internal mobility team dedicated to helping you own your career
* Professional growth opportunities including paid education and certifications
* Cutting-edge technology you can learn from
* Rest and recharge with paid vacation and holidays Work Requirements
* Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
* May provide assistance concerning the use of computer hardware, software, and printing.
* Responds to and diagnoses problems through discussions with users.
* Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
* Serves as focal point for customer concerns.
* Documents, tracks, and monitors the technical problems to ensure a timely resolution.
* Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
* Simulates or recreates user problems to resolve operating difficulties.
* Recommends systems modifications to reduce user problems.
* A working knowledge of the M365 office suite, MS Teams, and the windows operating system. WHAT YOU'LL NEED TO SUCCEED: * Security Clearance Level: Active Secret clearance
* Required Experience:
* 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
* Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
* Experience with Remedy/Help Desk Management Systems.
* Progressive experience in the management of a technical support team.
* Experience developing and providing Service Level Agreements and Help Desk deliverables.
* Required Certifications: (411) Technical Support Specialist - Basic: Security+ CE and Industry certification: AZ-900 - Microsoft Azure Fundamentals.
* Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree.
* Location: Onsite in China Lake, CA.
* US Citizenship required GDIT IS YOUR PLACE: * 401K with company match
* Comprehensive health and wellness packages
* Internal mobility team dedicated to helping you own your career
* Professional growth opportunities including paid education and certifications
* Cutting-edge technology you can learn from
* Rest and recharge with paid vacation and holidays Work Requirements