Field Service Engineer

Department: Customer Service / Field Support

Reports to: Director of Customer Service & Support

Stored Energy Systems (SENS) is an award-winning manufacturer of premium quality power conversion products located in Longmont, CO. In business for over 50 years, SENS has been the market leader with a proven track record of providing highly reliable battery chargers, DC power systems, battery monitoring and related products to industrial markets.

Position

As a Field Service Engineer, you will travel to customer sites and perform troubleshooting, maintenance, and repair activities on SENS equipment. Supporting SENS Customer Service, you will be responsible for boots on the ground field service support, carrying the necessary tools and equipment. Travel availability and flexibility is essential to the role, primarily domestic with possible international travel. You will have the opportunity to support all product lines that SENS offers and increase your knowledge as our product offerings expand. This is a fantastic opportunity for a talented and motivated individual who enjoys consistent travel and is eager to apply their knowledge and skills real-time while representing SENS and supporting our products.

Essential Duties and Responsibilities

• Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
• Work directly with customers and installers in the field providing various field service activities for SENS offerings from planned maintenance, equipment upgrades, troubleshooting, and repair
• Utilize SENS specifications, drawings, certified electrical standards, work instructions, procedures and customer orders to ensure product matches requirements
• Responsible for testing electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeter, voltmeters, and oscilloscopes; to ensure compatibility and safety of the system
• Responsible for adhering to all safety regulations and the use of Personal Protective Equipment (PPE)
• Keep detailed records to ensure adequate inventory of necessary supplies and parts
• Testing of products to ensure adherence to customer requirements
• When not travelling, support by answering technical support calls, returned material evaluation and equipment troubleshooting in the lab
• Maintain intermediate level of product knowledge and applications
• Assist with computer network applications including troubleshooting and installation
• Maintain and transport a toolkit sufficient for the majority of field service tasks
• Feedback observations, customer concerns, and common issues encountered

Qualifications

• Electrical and mechanical aptitude to perform real-time troubleshooting, maintenance, and repair
• Computer networking application experience
• Telecom equipment knowledge
• Electrical Safety knowledge and practice
• Strong communication skills
• Customer relation skills
• Ability to read and understand blueprints, one lines, and specification literature
• Ability and willingness to work in various environments
• Ability to use digital tools to respond to and document service requests
• Self-starter mentality with strong technical, analytical, and problem-solving skills

Requirements

• Bachelor's degree or equivalent training in an electrical/electronic trade school or company provided journeyman path
• 3-5 or more years of related experience with troubleshooting, maintenance, installation and repair
• A valid driver's license with a safe driving record
• The ability to lift 80 lbs. and work on your feet
• 50% to 70% travel required, domestic and occasional international

Base Compensation: $75,000 - $86,000 is the projected range base salary for this role depending on the candidate's overall qualifications and experience. You may also be eligible to receive a bonus and benefits.

We offer a motivating total compensation package, inclusive of our Bonus Incentive Program and generous paid time off, holidays, medical, dental, vision, short-term disability programs, life insurance, and a 401k matching program.

We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

SENS is an equal opportunity employer that is committed to inclusion and diversity. Employment opportunities at SENS are available to all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics.