Field Service Specialist- Electrical Heat Tracing
Apply NowCompany: Chemelex
Location: Edmonton, AB T5A 0A1
Description:
Chemelex is a global leader in electric thermal and sensing solutions, protecting the world's critical processes, places and people. With over 50 years of innovation and a commitment to excellence, we develop solutions that ensure safety, reliability, and efficiency in diverse environments - from industrial plants and data centers to people's homes. We deliver future-ready technologies, advanced engineering capabilities and local expertise backed by global standards. Our offering includes a leading portfolio from our trusted brands: Raychem, Tracer, Nuheat and Pyrotenax.
In this dynamic role, you will support sales teams and clients with technical, procedural, and commercial expertise to ensure reliable application performance and full customer satisfaction. You will represent the company in engineering discussions with clients, partners, and subcontractors, and play a key role in delivering successful installations, resolving product issues, and supporting long-term reliability.
Key Responsibilities
Qualifications & Requirements
At Chemelex:
We protect places of progress through electric excellence.
Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.
Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions - defining excellence in our work for colleagues, customers and communities.
We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.
In this dynamic role, you will support sales teams and clients with technical, procedural, and commercial expertise to ensure reliable application performance and full customer satisfaction. You will represent the company in engineering discussions with clients, partners, and subcontractors, and play a key role in delivering successful installations, resolving product issues, and supporting long-term reliability.
Key Responsibilities
- Assist sales teams and clients with technical, procedural, and commercial support
- Represent the company in engineering design meetings with clients, subcontractors, and partners
- Troubleshoot and resolve product issues during and after warranty periods
- Organize and coordinate stakeholders to address and resolve warranty cases
- Deliver product training and technical orientations to partners, installers, and potential customers
- Ensure installation procedures are correctly followed by field installers
- Prepare and submit technical reports and field service documentation
- Work in commercial and industrial facilities requiring PPE (e.g., safety footwear, eyewear)
- Use hand tools and brazing torches, occasional work in confined spaces
- Perform physically demanding tasks: bending, kneeling, climbing, lifting to 50 lbs
Qualifications & Requirements
- Bachelor's degree in engineering (Electrical, Mechanical, or related discipline)
- Minimum 5 years of hands-on experience with heat trace systems in industrial or commercial settings
- Located in or willing to relocate to the Greater Edmonton Area, including Fort McMurray and Fort McKay, within 90 days
- Ability to work in an office/hybrid setting with flexibility to travel 25-80% across Canada
- Valid Canadian driver's license
- Ability to read and interpret electrical blueprints, wiring diagrams, and technical specifications
- Physical stamina and manual dexterity for hands-on field tasks
- Knowledge of Canadian and international codes and standards (CEC, NEC, IEC, IEEE)
- Experience supporting customers through installation and operational challenges
At Chemelex:
We protect places of progress through electric excellence.
Pioneering plants, sprawling data centers, busy transport hubs, and your own home. These are the places that bring progress to the world, and the places that we protect with time-tested technologies, advanced engineering, and a suite of services. Because here, excellence is everything.
Our Dimensions of Excellence reflect the core values of Chemelex. Together, they inspire our decisions and guide our actions - defining excellence in our work for colleagues, customers and communities.
- Experts with empathy
- Explorer mindset
- Example for others
- Exceptional impact
We are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.