Field Specialist - Wellbore Construction

Job Title - Field Specialist- WBC

Department - Operations

Reports to - Service Line Manager

Job Summary

The Field Specialist is primarily responsible to support and mentor the Operations team by acting as front-line field support, with a main focus on the Wellbore Construction product line, while cross training within other product lines. They will be required to plan and execute high profile operations, with a focus on primary excellence, safety and job quality.

The Field Specialist will provide operational intelligence and support to the North American Sales, and all other NCS business units. They will be required to coordinate with SLM's, PLM's, Engineering & Tech Services for any and all product line development, testing and field implementation. As a specialist in operations, they will be required to train and uphold the ongoing development of the NCS Service Line training, while working with all the teams to grow profitable revenue for NCS and grow the partnership with the customers.

Key areas of responsibility

• Supervise and plan critical well operations and planning
• Organize and liaise with customer and NCS Operations
• Complete the well optimization process meeting with customer
• Ensure, uphold, and deliver job quality and customer satisfaction
• Provide operational support and guidance to the customer of NCS Standard Operating Procedures (SOP) and best practices.
• Diagnose job issues and perform/recommend remedial job steps to ensure operational efficiency
• Provide rotational on-call support to North American field operations, districts, and all field representatives
• Provide operational support to Business Development and Sales teams in North America
• Provide real time updates while in the field on the job operations.
• Coordinate and work alongside with Tech Services, Service / Product Line Managers on prototype and non-production released tool
• Participate in tech reviews & performance review meetings, product development, including product testing and research in the Tech Center
• Coordinate with Service / Product Line Managers and Tech Services to assist with field trials
• Provide necessary documentation and reporting to Service / Product Line Managers and Tech Services
• Attend and provide operational expertise during customer meetings
• Maintain and uphold the highest degree of customer support and relations
• Coordinate, support and select job specific and customer specific Equipment for upcoming jobs
• Support the Dispatch Team with operational insight, and customer specific knowledge
• Conduct initial NCS Service Line training (Wellbore Construction & Fracturing System), for any and all field employees and contractors
• Conduct in-house Service Line training for the BD, Tech Services and Sales teams
• Continuously reviewing SOP's and updating as conditions, customers, and environments change.
• Continuously working with manufacturing, tech services and engineering with any field related issues
• Continuously working with warehousemen to ensure build processes are being followed and updated when required.
• Organize and complete operational evaluations on all field representatives on a yearly basis, or as needed
• Champion the development of the NCS Service Line training
• Help to promote safe work practices and higher standards of performance
• Support and uphold HS&E policies and procedures of NCS and the customer
• Align individual goals with NCS's corporate goals, while adhering to and promoting the NCS Promise
• Participate in Personal Development for Success (PDS)
• Other duties, relevant to the position, shall be assigned as required

Knowledge, Skills & Abilities

• High School Diploma or GED equivalent; preferred
• Technical Certificate/Diploma or Degree; preferred
• Minimum of 8 years of direct industry experience
• Industry related experience including Liner Hangers, Liner Top packers with TBSA, Stage Tools, Open Hole Hydraulic Tools, Permanent Packers, Airlocks or Floatation collars, Toe Ports, Ball Drop systems and Sleeve systems in an Open Hole or Cemented Applications
• Drilling Rig Experience is an asset
• Previous experience in Wellbore Construction, Fracture Services or Enhanced Oil Recovery
• Valid Driver's license; requirement
• Proficient with Microsoft Office Suites and experience in SharePoint; asset
• Work with other teams, and exhibit effective communication
• Self-motivated with excellent organizational and time management skills
• Hands - on approach to problem solving, excellent judgement, ability to plan ahead
• High level of efficiency & work ethic, with specific attention to details
• Ability to handle multiple priorities simultaneously, manage priorities
• Ability to handle stressful situations
• Ability to perform job responsibilities in all weather conditions
• Perform physical labor, when necessary, in addition to standing or travelling for long periods of time
• Ability to move or lift 25lbs - 50lbs

Additional Information

• Status: Overtime Exempt
• Employment Classification: Full-time, Regular
• Work Schedule: 15 days on, 6 days off, 12-hour shifts, on call 24/7 while on days on
• Special Equipment: Truck, Cell Phone & Laptop
• Valid Passport; required
• Travel: Domestic travel to various field locations and international travel may be required
• Eligibility: Field Compensation Rates
• Bonus Eligibility: Eligible
• Criminal background check required for all positions
• Safety sensitive positions will require additional pre-employment testing

Core Competencies

Teamwork/Collaboration - Able to work cooperatively with other individuals

Service Focus - Builds & maintains customer satisfaction and provides excellent service to internal & external customers

Decision Making - Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach

Ethics & Integrity - Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action

Problem Solving - Ability to approach a problem by using a logical, systematic, sequential approach

Continuous Improvement - Ongoing improvement of products, services or processes through incremental & breakthrough improvements

Accountability - Obligation or willingness to be answerable for an outcome