Forecasting Analyst

Workforce Classification:
Telecommuter

Join Our Team: Do Meaningful Work and Improve People's Lives

Our purpose, to improve customers' lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we are fostering a culture that emphasizes employee growth, collaborative innovation, and inspired leadership. We are dedicated to creating an environment where employees can excel and where top talent is attracted, retained, and thrives. As a testament to these efforts, Premera has been recognized on the 2025 America's Dream Employers list. Newsweek honored Premera as one of America's Greatest Workplaces, America's Greatest Workplaces for Inclusion, and America's Greatest Workplaces For Mental Well-Being, Forbes ranked Premera among America's Best Midsize Employers for the fourth time.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/.

Are you ready to take your analytical skills to the next level? We are looking for a passionate and innovative Forecasting Analyst to join our team and help shape the future of our call center operations. This is not just a job; it's an opportunity to make a real impact and drive change in a fast-paced and collaborative environment.

The Forecast Analyst position is responsible for facilitating the development of the call center forecasts, budget, and analyses. The position is also responsible for establishing and maintaining the department's capacity planning staffing models which drive the hiring and training needs. These accountabilities require strong analytical capabilities to solve complex problems and advanced technology skills to continuously improve accuracy and process efficiency.

What you will do:

• Collaborate with company management to identify key business issues, outline strategic alternatives and recommend action plans to senior management.
• Develop analytical tools and models to support strategic business planning.
• Consult with customers on complex projects and identify financial impacts.
• Participate in strategic business planning and provide forecasting and analysis expertise.
• Measure and report on accuracy rates by month, day, and interval.
• Work with the scheduling team to determine the cause of variance between forecasts and actual results.
• Estimate the impact of future activity (system changes, process changes, training classes, communications, etc.) on contact handle time and volume projections.
• Examine historical data to recommend skill and staffing patterns based on daily statistics for hiring and training class assignments.
• Research, compile and maintain historical data required for management records and extensive analysis.
• Back up the Call Center Scheduling Analysts and Team Leader by functioning in that capacity when there is an absence.
• Generate ad hoc reports to include trend analysis as requested by operations management and Call Center Scheduling Analysts.
• Provide budgeting figures to project skill and staffing needs in monthly and annual timeframes.
• Suggest staff, shift, and skill realignment to gain economies of scale.
• Load and maintain corporate budget tool.
• Other duties as assigned.

What you will bring:

• An Associates Degree or relevant technical certification or two years of work experience (Required).
• 5 years forecasting or analytic experience (Required).

• Five years of workforce management experience in a contact center environment.
• Experience with Workforce Management software and/or experience in the healthcare field.
• Experience in long-term forecasting.

What you will gain:

• You will develop stronger analytical capabilities to solve complex problems and improve accuracy and process efficiency.
• You will gain expertise in strategic business planning by collaborating cross-functionally and providing forecasting and analysis expertise.
• You will have an opportunity to consult on complex projects and identify financial impacts, enhancing your ability to provide expert insights.
• Continue to build your skill set in establishing and maintaining capacity planning staffing models, which will drive hiring and training needs.
• You will research, compile, and maintain historical data required for management records and extensive analysis.

Premera total rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:

• Medical, vision, and dental coverage with low employee premiums.
• Voluntary benefit offerings, including pet insurance for paw parents.
• Life and disability insurance.
• Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
• Generous paid time off to reenergize.
• Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
• Employee recognition program to celebrate anniversaries, team accomplishments, and more.

For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.

• Commuter perks make your trip to work less impactful on the environment and your wallet.
• Free convenient on-site parking.
• Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
• Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
• Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
• Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin.

The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.

The salary range for this role is posted below; we generally target up to and around the midpoint of the range.

National Salary Range:
$78,000.00 - $111,200.00

National Plus Salary Range:
$78,000.00 - $126,800.00

*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.

We're happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We're committed to creating an environment where all employees are celebrated for their unique skills and contributions.