Fraud Ops Risk Oversight Manager

Manager, Fraud Ops Risk Oversight

The Fraud (External, Internal and Theft) Oversight Manager is responsible for assisting with the strategic development, execution, and overall management 2nd line oversight of Fraud in alignment with ORM framework and corporate objectives. This position will be an extension of the Senior Operational Risk Director and will involve working with leaders and/or teams to ensure strategies and solutions are crafted and executed effectively, communications are clear, and issues are addressed immediately, including all second line of defense responsibilities, i.e. risk assessments, RCSA, new initiative roll out, ongoing monitoring, and reporting of Fraud risks to corporate stakeholders, management, and governance committees.

Position Responsibilities:
Development of Fraud Risk Oversight

• Primary point of contact for Fraud Risk Define the strategic direction of how to evaluate, monitor Fraud risk within the bank.
• Define and implement the Fraud Oversight Program framework to assess, monitor, and report fraud risk in line with the ORM framework.
• Develop, socialize, and codify fraud risk standard (which would include standard replated to Id theft program, fraud identification and reporting, authentication standards, internal theft) and subordinate policies and procedures.
• Develop reporting capabilities and structure to support transparency, awareness, and risk decision-making capabilities.
• Develop supporting communication plan to ensure stakeholder awareness of progress against required actions and associated timelines.
• Develop training/guidance materials for all impacted colleagues across the organization.
• Define, review, and articulate regular reporting on fraud performance to business
  partners, including insights and recommendations to improve Program effectiveness.
• Provide guidance and support to impacted stakeholders on Program compliance and identify potential risk mitigation strategies. (ops loss standard)
• Facilitate communication and coordination within the Second Line of Defense risk/program owners, line of business accessors, and the reporting team.

Execute on the Business Oversight for Fraud Risk

• Ensure business partner adherence to the oversight Program in compliance with
  policy and regulatory requirements.
• Manage team that will execute on ORM (operational Risk Management) to oversee all first line business functions as it relates to Fraud Risk (Consumer, Commercial, Wealth, Payment, Corporate functions).
• Facilitate communication and coordination between first- and second line-of defense departments as needed.

Support the development of other Operational Risk Programs

• On an ad hoc basis support other operational risk framework change that require the development of new program or structure to meet the Operational Risk organization
  need.