Fulfillment Center General Manager

Company Description

The Comoto Family of Brands is America's largest and fastest-growing omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of powersports enthusiasts across the globe. Comoto's brands, RevZilla, Cycle Gear, J&P Cycles, REVER, and Common Tread, deliver premium products, dedicated expertise, engaging media, and passionate customer support of the powersports community, through best-in-class e-commerce and retail experiences.

Job Description

The Fulfillment Center General Manager (GM) is responsible for overseeing all aspects of daily operations within the fulfillment center, ensuring the safe, efficient, and cost-effective execution of inbound and outbound functions. This role leads a team of managers and supervisors and is accountable for achieving performance targets related to safety, quality, productivity, staffing, and customer service.

The GM will implement and enforce company policies and procedures, develop strategic labor and production plans, monitor key performance indicators (KPIs), and drive continuous improvement initiatives. The role requires strong leadership, operational expertise, and the ability to foster a high-performance culture aligned with the organization's mission and values. This position reports directly to the Vice President of Fulfillment and serves as a key liaison between corporate leadership and fulfillment center operations.

Our Next GM Will:

Promote a Safety-First work environment in all we do:

• Protecting people from harm is the most critical priority before anything else, like speed, convenience, profit, or even completing a task. Always remind the team to consider safety before taking action.

Build a Culture That Fuels Passion

• Motivate and support the Fulfillment Center to build strong bench strength, create succession plans, and foster a high-morale, high-performance culture.

Lead & Develop Leaders

• Inspire and grow your team of managers, coaching them to aim for the Podium in every aspect of daily operations.

Build a Culture That Fuels Passion

• Motivate and support the Fulfillment Center to build strong bench strength, create succession plans, and foster a high-morale, high-performance culture.

Keep It Real

• Drive transparent communication through weekly team meetings, 1:1s, and all-hands sessions. Be honest, clear, and present.

Own the Metrics

• Take full accountability for meeting and exceeding KPIs, including accuracy, on-time performance, and productivity. Provide real-time feedback with a team-first approach.

Staff Strategically, Ride Smoothly

• Build innovative staffing plans that flex with daily, weekly, and seasonal demand. Take risks, but wear a helmet.

Data-Driven Decision Making

• Develop, track, and analyze reporting on units per hour, cost per unit, and individual and departmental productivity. Use the numbers to fuel performance.

Optimize Labor with Precision

• Adjust staffing levels in real time to stay within Annual Operating Plan targets and pivot to frequently changing business needs.

Be in the Trenches

• Provide daily hands-on oversight of the fulfillment team, including training, coaching, mentoring, planning and scheduling, and conducting meaningful fact-driven performance reviews.

Outbound Excellence

• Lead all aspects of outbound fulfillment. Ensure customer orders are picked, packed, and shipped efficiently, precisely, and with pride, consistently exceeding expectations.

Inbound Efficiency:

• Manage inbound operations to ensure product is received, processed, and put away quickly, maintaining less than a one-week backlog.

Flex Like a Pro:

• Build a strong relationship with our flexible workforce provider to ensure peak coverage and long-term support.

People First, Always:

• Collaborate with managers on all labor, including safety, operational security, employee relations, planning and scheduling, training, and more.

Budget Boss:

• Manage and monitor all aspects of your building budget, working closely with the Vice President of Distribution to ensure every dollar supports the mission and optimizes 4-wall costs.

Qualifications

Our Next GM Has:

• Experience in retail and e-commerce supply chain management and optimization
• 7+ years of progressive experience in supply chain or operations, with at least 3 years in a leadership role.
• Strong supply chain principles, procurement, logistics, and inventory management knowledge.
• Excellent analytical, organizational, and problem-solving skills.
• Familiarity with global supply chain practices and regulations.

• Proven Leadership at Scale
  • Direct and indirect management of 200+ team members, including leadership of multiple managers and supervisors across numerous shifts
  • Demonstrated success in leading large teams through high-volume, high-pressure environments
• Exceptional People Skills
  
  • Clear and concise communication, motivation, coaching and mentoring, collaboration, and training aptitude
  • Ability to adapt and overcome in a dynamic, competitive, and ever-evolving fulfillment environment
  • Operate effectively in a team-based work environment
• Analytical & Process-Driven
  
  • Aptitude in assessing operational conditions, identifying improvement opportunities, troubleshooting root causes, developing corrective actions, and executing plans that increase safety, efficiency, and profitability
  • Metrics-obsessed and outcome-oriented, with a proven track record of meeting and exceeding performance goals
• Tech-Savvy & Data-Literate
  
  • 5+ years hands-on experience in WMS or ERP operating systems
  • Advanced proficiency in Microsoft Excel, Word, and PowerPoint
  • Strong digital fluency to support data-driven decisions and optimize workflows
• Agility in a Fast-Paced World
  
  • Comfortable working independently and collaboratively in a high-growth, constantly evolving environment
  • Thrives in ambiguity and adapts quickly to shifting priorities and challenges
• Critical Thinking & Problem Solving
  
  • Excellent judgment, with the ability to think strategically, troubleshoot on the fly, and prioritize under pressure
  • Strong written and verbal communication skills to influence at every level
• Customer Obsessed
  
  • Committed to providing an exceptional customer experience, with a service mindset at every operational touchpoint
• Intangible but Essential
  
  • Hustle. Passion. Drive
  • Check the ego at the door
  • Receptiveness to change
  • A relentless pursuit of excellence and a deep commitment to Comoto's mission

Additional Information

Work Schedule:

Must be available to work outside standard business hours and be on-call seven days a week. The schedule will vary periodically per operational needs; flexibility and responsiveness are essential.

Adaptability:

Ability to lift and move items weighing up to 49 pounds. Regular physical activity is required, including bending, lifting, stretching, and reaching above the head and below the waist. Must be comfortable working in environments with variable noise levels, lighting conditions, and temperature fluctuations. Must safely access all facility areas, including ascending/descending ladders, stairs, and gangways. Ability to stand and walk for 10 to 12 hours daily and cover distances up to a quarter mile, typical of our fulfillment center layout.

All your information will be kept confidential according to EEO guidelines.

Videos To Watch
https://www.youtube.com/watch?v=FZJ6mQpZmlM