Gainsight Administrator
Apply NowCompany: Sage Group plc
Location: Atlanta, GA 30349
Description:
Job Title Gainsight Administrator Job Description As our Gainsight Administrator, you will play a crucial role within our Customer Success team, helping our Customer Success Managers with platform support, implementations, and deployment. Every day You'll be the go-to person for anyone who needs help with Gainsight while using your knowledge of the platform to expand usage and help Customer Success drive value for customers throughout their lifecycle with Sage. To thrive you must enjoy collaborating with teams across Sage and finding ways to reach the platform's features to their full potential.
This will be a hybrid position coming to the office 3 days a week. In this role, you will report to the Manager of Customer Success Operations, Sage Lockstep. Some of your responsibilities will include: Key Responsibilities You'll team up with folks from different departments to come up with new and improved ways of doing things. You'll chat with our Customer Success leaders to understand what they need and then turn those ideas into technical plans.
You'll be the one setting up and managing our Gainsight platform, Configuring, deploying, and administering the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations).
Monitor system performance, data integrity, user activity, and product requests.
Lead training sessions to show our team members how to use our workflows like a pro. You'll share tips and tricks, making sure everyone gets the most out of Gainsight.
You'll oversee keeping track of all our Customer Success processes, making sure everything is mapped out and documented clearly.
You'll design smart rules that analyze all the data we collect from our customers and trigger actions for the Customer Success team to engage with customers.
We're always growing and changing, so you'll stay up to date on all the latest Gainsight features and tech trends. You'll be our expert, ready to jump in and try out new things.
Qualifications
3+ years Gainsight administration experience.
Experience working in customer success, sales operations, or equivalent understanding of key customer success principles
Demonstrated experience with project management, business analysis, and solving problems with a systems mindset
Understanding of data structures, data modeling, and database management nice to have.
Gainsight Associate Administrator (Level 1) Certification nice to have.
Plenty of perks:
Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
Comprehensive health, dental and vision coverage
401(k) retirement match (100% matching up to 4%)
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
5 days paid yearly to volunteer (through Sage Foundation)
$5,250 tuition reimbursement per calendar year starting 6 months after hire date
Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
Library of on-demand career development options and ongoing training offerings
What it's like to work at Sage:
Careers homepage - https://www.sage.com/en-us/company/careers/
Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm
LinkedIn page - https://www.linkedin.com/company/sage-software Function Customer Operations Country United States Office Location Atlanta Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at [redacted] .
Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/
This will be a hybrid position coming to the office 3 days a week. In this role, you will report to the Manager of Customer Success Operations, Sage Lockstep. Some of your responsibilities will include: Key Responsibilities You'll team up with folks from different departments to come up with new and improved ways of doing things. You'll chat with our Customer Success leaders to understand what they need and then turn those ideas into technical plans.
You'll be the one setting up and managing our Gainsight platform, Configuring, deploying, and administering the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations).
Monitor system performance, data integrity, user activity, and product requests.
Lead training sessions to show our team members how to use our workflows like a pro. You'll share tips and tricks, making sure everyone gets the most out of Gainsight.
You'll oversee keeping track of all our Customer Success processes, making sure everything is mapped out and documented clearly.
You'll design smart rules that analyze all the data we collect from our customers and trigger actions for the Customer Success team to engage with customers.
We're always growing and changing, so you'll stay up to date on all the latest Gainsight features and tech trends. You'll be our expert, ready to jump in and try out new things.
Qualifications
3+ years Gainsight administration experience.
Experience working in customer success, sales operations, or equivalent understanding of key customer success principles
Demonstrated experience with project management, business analysis, and solving problems with a systems mindset
Understanding of data structures, data modeling, and database management nice to have.
Gainsight Associate Administrator (Level 1) Certification nice to have.
Plenty of perks:
Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
Comprehensive health, dental and vision coverage
401(k) retirement match (100% matching up to 4%)
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
5 days paid yearly to volunteer (through Sage Foundation)
$5,250 tuition reimbursement per calendar year starting 6 months after hire date
Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
Library of on-demand career development options and ongoing training offerings
What it's like to work at Sage:
Careers homepage - https://www.sage.com/en-us/company/careers/
Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm
LinkedIn page - https://www.linkedin.com/company/sage-software Function Customer Operations Country United States Office Location Atlanta Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at [redacted] .
Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/