General Manager, Santa Cruz BCycle

Title: General Manager- BCycle Santa Cruz
Reports to: Executive Director

Location: Santa Cruz, CA

Job Type: Full Time, Non-exempt, 40 hours per week, 5 days per week

Founded in 2014, Bicycle Transit Systems (Bike Transit) is a woman-owned business that operates and manages bike share programs nation-wide along with our customer service call center. Our mission is to operate bike share systems that create connections in our communities and protect our planet. Bike Transit employees provide safe, seamless, reliable, and memorable customer experiences, and create mutually-rewarding relationships with our riders, suppliers, and clients. We are currently looking for a dedicated General Manager to join our Santa Cruz team!

A few of the benefits we offer:

• Competitive compensation package
• Affordable medical, dental, and vision insurance options
• 401k with up to 4% employer match
• 3 weeks PTO + 1 week sick time off per year
• Paid parental leave

Core responsibilities:

Strategic Alignment & Program Management

• Develop and support strong working relationships between local Bike Transit staff and Santa Cruz BCycle program managers.
• Lead the development of local system goals and strategy in collaboration with local staff, Bike Transit central team, Santa Cruz BCycle, and other key stakeholders.
• Participate in the development and implementation of equitable bike share initiatives in partnership with Santa Cruz BCycle, Bike Transit central team, and other key stakeholders.
• Oversee and manage stakeholder relationships for Santa Cruz BCycle; support relationships with program sponsor, elected officials, other core partners
• Oversee strategic management and implementation of long-term system growth
• Ensure all contractual performance metrics of the bike share system are met, and where needed, improved
• Lead collaboration, communication and alignment of local system initiatives with Bike Transit Central strategy; ensure Bike Transit mission, vision, values and company goals are embraced at the local level.
• Ensure ongoing oversight and management of city assets, contractual obligations, company policies including strict adherence to safety policies and procedures.

Team Leadership & Performance Management

• Hire, train, schedule and manage workforce to accomplish system goals and service benchmarks
• Oversee Operating, Marketing, and Customer Service initiatives to align strategies with system goals; coordinate collaboration and integration of work between functions
• Set clear expectations for outcomes and productivity, and successfully lead the team to deliver on them; monitor and ensure performance
• Provide oversight on the development and implementation of safety programming and protocols; ensure staff are trained on all safety procedures and are followed accordingly
• Cultivate a culture of radical candor by providing timely and direct feedback to team members; invite feedback from team members
• Complete regular performance check-ins and provide ongoing feedback to all direct reports; provide oversight on performance-based discussions, include goals and professional development, for all Operations staff.
• Build the culture of the Santa Cruz team in alignment with Bike Transit's mission, vision and values and Diversity, Equity, Inclusion and Justice (DEIJ) goals including supporting and participating in employee committees such as DEIJ, safety and environmental action
• Support the scalable growth of the team by developing and enabling the success of each member of the Santa Cruz team.
• Escalate issues from department to Central Operations, IT, HR or CEO, as necessary.

Financial Management:

• Develop and manage local budget; collaborate with finance team on financial forecasting, including operating expenses and revenues.
• Analyze financial performance to identify areas for improvement; develop plans in collaboration with key stakeholders and implement.
• Collaborate with client on financial matters.

Core Competencies:

• Leadership Skills: Inspire and motivate employees to successfully achieve operational goals; provide a stable, positive environment that challenges and develops employee potential; remove obstacles that interfere with team goals; earns respect of team and clients alike.
• Emotional Intelligence: Self-aware, easily establishes trust and integrity with clients and staff; leads with empathy while holding team members accountable.
• Communication Skills: Collaborate and communicate effectively; requires listening, strategic context, win-win negotiating, situational leadership; great written, verbal and presentation skills.
• Delegation and Project Management: Clearly outline project goals and deliverables, delegate, manage project milestones and hold staff accountable; strong problem-solving aptitude. Ability to identify priorities and focus on critical tasks.
• Resource Management: Work collaboratively with the team to find creative ways to accomplish goals in the face of resource constraints; develop and manage realistic operating budgets that accomplish program objectives.
• Continuous Improvement: Proficient in company best practices in each function; looks for ways to improve efficiency and performance; analyzes data to make fact-based decisions; incorporates feedback from various stakeholders to improve processes.
• Problem Solving: Ability to identify, analyze and understand root causes of issues to innovatively develop and implement measurable solutions.
• Adaptability: Enthusiastically adapt to changes in the work environment; manage competing demands; maintain team focus and optimism when dealing with frequent change, delays or unexpected events.

Education and/or Work Experience Requirements:

• College degree in business administration, transportation or related field a plus.
• 5+ years of demonstrated success in leading teams, developing and retaining key employees
• Prior experience championing and participating in diversity, equity, inclusion and justice principles and practices.
• Prior experience managing a budget including P&L responsibility.
• Strong computer aptitude: high proficiency in Microsoft 365 applications and prior project management software utilization.
• Experience working with government, businesses, and non-profits strongly preferred.
• Passion for bikes or sustainability a plus!

Physical Requirements and Special Demands:

• Must be able to perform field visits and travel to client/vendor meetings
• Candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.
• This role requires an on-site presence in the office to address ad-hoc, in-person requests and personnel matters. Working a shift from home can be accommodated on occasion, depending on department and system needs. *COVID-19 protocols may supplant this requirement
• This job operates in a professional office located in a warehouse environment. This role routinely uses standard office equipment such as computers and digital screens
• Must be able to lift up to 20lbs.
• This role requires the ability to speak clearly so listeners can understand, understand the speech of another person, see details of objects that are less than a few feet away, stand or sit for several hours straight at a time, and bend or stoop as necessary.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer M/F/V/D