General Manager, UBS Arena

Overview

As the General Manager of our operation at UBS Arena, you will be responsible for effectively and profitably managing all aspects of our hospitality services for hockey, concerts, and other events. Our ideal candidate shares our passion for delivering exceptional guest experiences-taking great pride in creating memorable moments for fans attending games, concerts, and other events.

You're an inspiring leader who understands that training and developing your team is critical to success. You will oversee people, processes, budgets, and expenses, ensuring operational excellence in all areas, including concessions, luxury suites, catering, and premium clubs. At UBS Arena, we provide food and beverage services for NHL games, world-class events, and pride ourselves on elevating the fan experience on every occasion.

Additional Details

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Unit Description

UBS Arena is a multi-purpose arena in Elmont, New York, next to the Belmont Park race track. The home to the New York Islanders of the National Hockey League (NHL) hosts around 150 major events annually.

Responsibilities

• Maintain positive client relationships through clear communication, operational efficiency, and sound financial practices while delivering quality food, beverages, and services.
• Develop and manage relationships with vendors to ensure consistent delivery of products and services.
• Recruit, train, and develop a high-performing management team while ensuring all team members are equipped and motivated to provide an outstanding guest experience.
• Optimize staffing levels to balance guest satisfaction and maximize profitability for Delaware North and our client.
• Establish pricing and operational strategies within approved budgets to enhance profitability.
• Ensure strict adherence to safety, sanitation, and repair/maintenance standards for all foodservice equipment.
• Maintain compliance with federal, state, local, and company regulations related to alcohol sales, OSHA, payroll, employment, and EEO guidelines.
• Oversee financial performance by verifying, preparing, and submitting reports, forecasts, and budgets, ensuring effective systems for finance, inventory, and payroll.

Qualifications

• A minimum of 10-12 years' management experience in foodservice operations, including premium dining, catering, and concessions in a sports or entertainment venue.
• Experience managing operations in a major sports arena (NHL, NBA, or similar), with annual revenues exceeding $20 million.
• Bachelor's degree in Business Management or a related field.
• Demonstrated experience in financial management, budgeting, and operational accountability.
• Strong leadership and project management experience preferred.