General Manager

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Profit sharing
• Vision insurance

SERVPRO of Southaven & Horn Lake - 11851 is adding a General Manager to our team! As the General Manger, you will be responsible for coordinating and overseeing the daily operations of the franchise. You'll hire, train, and develop the franchise employees, impacting their future as much as yours, while ensuring our customers and clients receive the highest quality of work and excited to refer us to others!

Key Responsibilities

• Coordinate with department managers to create an annual business plan with goals
• Oversee the management of the Sales, Marketing, Production, Construction Services, and Office Departments
• Own full P&L responsibility and the oversight of Key Performance Metrics (KPM's) in achieving organizational revenue and profitability goals
• Continue professional and personal development of leadership, management, and teambuilding, skills
• Network and build relationships with key accounts and centers of influence (COIs) to ensure client satisfaction
• Work with division managers to ensure an exceptional customer experience
• Assist division managers with planning for and meeting staffing needs
• Assist division mangers with recruiting, hiring, training, and retaining employees
• Coach and mentor division managers
• Confirm with the Human Resources that current human resources documentation requirements are met
• Develop annual company budget
• Oversee all aspects of assets and fleet management
• Confirm with the accounting clerk that the monthly/quarterly financial statements are shared with the CPA of record
• Ensure the company complies with federal, state, and local regulations
• Report to and update the franchise owners, as needed, or required
• Other tasks and duties as assigned by employer

Position Qualifications

• High school diploma or GED, Bachelor's degree level education highly preferred
• 5+ years of management experience
• At least one year of restoration industry experience preferred
• IICRC certifications - WRT and ASD, Master designation a plus
• Experience in building a strong team with tangible leadership skills
• Strong process and results driven attitude
• Ability to multitask and to remain detail orientated
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

The salary range covers the total compensation for this position, including bonuses. The compensation structure consists of a base salary along with a bonus system.

We look forward to receiving your resume through our job posting. While applying through our job posting is the best way to apply, you may also email your resume to [redacted] or contact our recruiter at [redacted].

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

Compensation: $120,000.00 - $160,000.00 per year

Picture yourself here fulfilling your potential

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.