General Manager

BELFOR Property Restoration is seeking a motivated and experienced General Manager to lead our team at the Saint John, NB Office.

We are Growing! Come join an innovative and dynamic team, with team members who take great pride in their global reputation and are truly family-oriented.

"At BELFOR, we are "restoring more than Property" - we are rebuilding homes and businesses destroyed by devastating losses. We are restoring pride in communities and we are restoring hope by making progress every day."

Are you passionate about driving operational excellence and fostering a culture of growth?

Reporting to the Regional Vice President, the General Manager is responsible for driving location performance by focusing on revenue generation, profitability, operational efficiency, and staffing. This key role involves leading all departments to ensure alignment with company objectives, compliance with customer protocols, and financial stability. The General Manager will delegate effectively while staying engaged with industry standards, nurture client relationships, and foster business growth, ensuring operations align with the organization's strategic goals.

What's In It for You?

• Work for a very well respected, and established leaders in the Restoration industry
• Excellent growth and advancement opportunities
• A competitive compensation package
• Benefit package (Dental & Medical)
• Paid Vacation Time
• Generous RRSP program
• Employee and Family Assistance Program
• Company Fleet Vehicle, Phone, Laptop

Job Responsibilities Include:

• Oversee operational systems and policies to ensure compliance with BELFOR's vision and relevant legislation.
• Enhance coordination and communication among HR, Marketing, Sales, and Finance departments.
• Drive short- and long-term planning initiatives for operational excellence.
• Manage the on-call schedule and facilitate interdepartmental collaboration, including after-hours emergency services.
• Ensure adherence to Health and Safety policies.
• Assess and recommend adjustments for equipment and vehicle allocations.
• Conduct weekly meetings to review performance metrics and customer satisfaction.
• Provide exceptional customer service while meeting deadlines.
• Communicate site conditions and concerns to stakeholders.
• Attend BELFOR-sponsored training for professional development.
• Manage financial planning and conduct ongoing performance reviews, including budgeting and invoicing.
• Collaborate with collection agencies on overdue accounts and manage bad debt write-offs.
• Oversee project compliance and profitability with Project Managers and Assistants.
• Collaborate on job sites to develop scopes of work and secure necessary authorizations.
• Conduct meetings to review contracts and budgets, ensuring project profitability.
• Obtain completion certificates and manage interim invoicing.
• Support HR activities, including staffing, performance evaluations, and training.
• Foster employee growth through mentoring and accountability management.
• Participate in workers' compensation claims and accommodations.
• Identify marketing opportunities and support business development strategies.
• Attend industry events for networking and professional growth.
• Implement best practices to optimize productivity and hold regular meetings to improve efficiency.

Required Qualifications:

• Post-secondary certificate, degree, or diploma in Project Management, Business Management, or Construction Management
• 5+ years in construction, insurance, or restoration industry
• 4+ years as a Project Manager and in a leadership role
• 3+ years in estimating
• Experience with Xactimate and Xactanalysis
• Strong time management, decision-making, critical thinking, and problem-solving skills
• Knowledge of strategic marketing strategies
• Comprehensive understanding of customer service principles
• Eligible to operate a motor vehicle (per BELFOR's vehicle policy)
• Ability to work independently and in a team
• Self-driven to meet goals and deadlines
• Strong written/verbal communication and multitasking skills in a fast-paced environment
• Intermediate to advanced skills in Microsoft Office, Google Suite, JD Edwards, and Xactimate/Xactanalysis
• Willingness to work evenings, weekends, and on-call as needed
• Periodic travel required
• Ability to pass a criminal record check

Even better if you have:

• Advanced certifications in Project Management or related fields
• Familiarity with industry regulations and insurance protocols
• Experience with large-scale restoration projects
• Leadership experience in multi-site operations
• Strong networking and relationship-building skills

If you are looking to join a team that values Integrity, Loyalty, and Commitment, to ourselves, to each other and to our customers, join our BELFOR team now.

We thank all candidates who apply for this role, however, please note that only qualified candidates will be contacted.