General Manager

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Title: General Manager

Department: Operations

Reports to: Area General Manager

Location: New York, NY

Job Type: Full-Time

Job Summary: We are seeking a visionary and dynamic General Manager to lead our luxury boutique hotel to new heights of excellence. The ideal candidate will bring a wealth of hospitality experience, a passion for exceptional guest experiences, and the ability to inspire and guide a high-performing team. As General Manager, you will oversee all aspects of the hotel's operations, ensuring seamless functionality, profitability, and alignment with our brand's commitment to luxury and personalized service.

Leadership Responsibilities

• Develop and execute strategic plans to drive revenue, guest satisfaction, and brand reputation while staying ahead of industry trends.
• Be accountable for the responsibilities of department heads
• Create a positive team-oriented environment that focuses on the guest, through employee development and motivation.
• Oversee daily operations across all departments, including Front Office, Housekeeping, Food & Beverage, and Spa, to maintain the highest standards of service and quality.
• Serve as the hotel's ambassador, building relationships with guests, partners, and the local community to enhance the hotel's reputation and visibility.
• Champion a culture of hospitality excellence by delivering personalized, world-class guest experiences and exceeding expectations at every touchpoint

Administrative Responsibilities

• Ensure full compliance with company operating controls, SOPs, policies, procedures, and service standards.
• Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing, and sales Plan and Capital Budget.
• Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs.
• Ensure compliance with all legal, safety, and health regulations, as well as company policies and standards.
• Manage budgets, financial reporting, and cost control to ensure the hotel meets or exceeds revenue and profitability targets.

Required Skills, Experience and Knowledge

• Proven experience as a Luxury General Manager or in a senior leadership role within the luxury hospitality sector.
• Exceptional leadership, organizational, and problem-solving skills.
• Deep understanding of boutique hotel operations and a passion for delivering personalized guest experiences.
• Strong financial acumen, with experience managing budgets and financial performance.
• Ability to inspire, mentor, and lead a diverse team in a high-pressure environment.
• Excellent communication and interpersonal skills, with a focus on building meaningful relationships.
• Bachelor's degree in hospitality management, Business, or a related field (preferred).

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.

Schedule:

• 8-hour shift
• 10-hour shift
• 12-hour shift
• Day shift
• Evening shift
• Overnight shift
• Weekends

Salary Range:

$180k - $210k Annual

Position Requirements

Education & Experience:

• Minimum 3+ years as an AGM or GM in a lifestyle hotel setting.
• Candidate must possess the skills and experience to lead a team to consistently deliver exceptional guest service.
• Have a proven track record of meeting budgets, understanding P&L statements, and cost controls.
• Excellent communication and problem-solving skills
• Development of leadership and hourly staff
• Must have weekend availability.
• Must have Union Experience.

Full-Time/Part-Time
Full-Time

Salary Range

Position
General Manager

Exempt/Non-Exempt
Exempt

This position is currently accepting applications.