Genesys Developer

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Company: SysMind Tech

Location: Weehawken, NJ 07086

Description:

Position: Genesys Developer
Duration: Weehawken, NJ (Hybrid)
Duration: 6-12 Months

Job Details:

Genesys Framework 8.5, Genesys Administrator/Extensions 8.5 for administrating applications, agents, voice announcements and routing objects
Genesys inbound Voice (SIP 8.1) with Genesys TServer supporting Avaya TSAPI based Agents
Genesys Reporting via Genesy Pulse and ICON/InfoMart 8.5 for delivery of data to Genesys Interative Insights & Custom Web applications
Genesys Routing built within Composer using Orchestration servers/URS and Genesys Rules Engine
Genesys Platform SDK including TLIB, Configuration and Statistic including creating custom statistics for delivery of data to internal Genesys application and external destinations.
Gplus Adapter for Aspect WFM 6.x