Genesys Engage Lead
Apply NowCompany: Infosys Limited Digital
Location: Plano, TX 75025
Description:
Job details
Work Location
Charlotte, NC, Plano, TX
State / Region / Province
North Carolina, Texas
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Skills
Technology|Communication|IVR/CCT
Company
ITL USA
Requisition ID
132088BR
Job description
Infosys is seeking Genesys Engage Lead This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required Qualifications:
Candidate must be located within commuting distance of Charlotte, NC Or Plano, TX or be willing to relocate to the area. This position may require travel to project locations.
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
4+ yrs exp on contact center Solutions Onprem and cloud
Configure and troubleshoot Genesys Software and hardware components
Genesys Engage Integrations
Strong knowledge on Genesys framework, IVR Development, scripting, Routing and reporting
Troubleshooting Genesys issues, log analysis, call flow debugging.
Experience on Routing methods, recording platform exp, Nice Platform
Preferred Qualifications:
Genesys Engage Integrations
Strong knowledge on Genesys framework, IVR Development, scripting, Routing and reporting
Troubleshooting Genesys issues, log analysis, call flow debugging.
Experience on Routing methods, recording platform exp, Nice Platform
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Work Location
Charlotte, NC, Plano, TX
State / Region / Province
North Carolina, Texas
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Skills
Technology|Communication|IVR/CCT
Company
ITL USA
Requisition ID
132088BR
Job description
Infosys is seeking Genesys Engage Lead This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required Qualifications:
Candidate must be located within commuting distance of Charlotte, NC Or Plano, TX or be willing to relocate to the area. This position may require travel to project locations.
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
4+ yrs exp on contact center Solutions Onprem and cloud
Configure and troubleshoot Genesys Software and hardware components
Genesys Engage Integrations
Strong knowledge on Genesys framework, IVR Development, scripting, Routing and reporting
Troubleshooting Genesys issues, log analysis, call flow debugging.
Experience on Routing methods, recording platform exp, Nice Platform
Preferred Qualifications:
Genesys Engage Integrations
Strong knowledge on Genesys framework, IVR Development, scripting, Routing and reporting
Troubleshooting Genesys issues, log analysis, call flow debugging.
Experience on Routing methods, recording platform exp, Nice Platform
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.