Genesys Engineer - Louisville, KY
Apply NowCompany: Georgia IT, Inc.
Location: Louisville, KY 40214
Description:
Job Title : Genesys Engineer
Location : Louisville, KY
Position Type : Full Time
US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp.
Job Description:
Strong "Hands-on" software development experience involving large scale cloud contact center solutions using Genesys PureCloud platform.
Responsible for Contact Center platform configuration, development, customization, integration, and technical documentation.
Work with business analyst and technical leads to develop, test/debug and maintain/support customer experience center platform requirements.
Adhere to development practices and coding principles and perform Proof of concepts as needed.
Experience integrating Genesys,PureCloud with IVR, IVA, Routing, EServices, VOC, RM solutions (like Salesforce, MS Dynamics) and WFM systems.
Experience in configuring and integrating Softphones, Call and Screen recordings and Quality Management systems.
Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethics
Experience in designing and implementing RESTful API/Web Services and highly proficient in Java and Java Scripts.
Strong working knowledge of Cloud Technologies, Genesys Cloud Foundry, AWS, etc.
Database knowledge pertaining to SQL and MongoDB will be considered a plus
Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation.
Location : Louisville, KY
Position Type : Full Time
US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp.
Job Description:
Strong "Hands-on" software development experience involving large scale cloud contact center solutions using Genesys PureCloud platform.
Responsible for Contact Center platform configuration, development, customization, integration, and technical documentation.
Work with business analyst and technical leads to develop, test/debug and maintain/support customer experience center platform requirements.
Adhere to development practices and coding principles and perform Proof of concepts as needed.
Experience integrating Genesys,PureCloud with IVR, IVA, Routing, EServices, VOC, RM solutions (like Salesforce, MS Dynamics) and WFM systems.
Experience in configuring and integrating Softphones, Call and Screen recordings and Quality Management systems.
Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethics
Experience in designing and implementing RESTful API/Web Services and highly proficient in Java and Java Scripts.
Strong working knowledge of Cloud Technologies, Genesys Cloud Foundry, AWS, etc.
Database knowledge pertaining to SQL and MongoDB will be considered a plus
Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation.