Gestionnaire Incidents majeurs/Major incident Manager DORVAL

Job Description:

Responsabilits

• Assurer la rsolution des incidents de facon efficaces et rapidesdes
• Coordonner toutes activits requises pour solutionner les incidents
• Grer les communications internes et externes
• Traiter des incidents pour s'assurer que tous les protocoles sont suivis avec diligence
• Superviser le processus de gestion des incidents et les membres de l'quipe impliqus dans la rsolution de l'incident.
• Intervenir en cas d'incident de service signal, en identifier la cause et lancer le processus de gestion des incidents.
• Prioriser les incidents en fonction de leur urgence et de leur influence sur l'entreprise.
• Documenter qui dcrivent les protocoles d'incident tels que la faon de grer les menaces de cyberscurit ou de corriger les dfaillances des systmes ainsi que des quipements.
• Enregistrement de tous les incidents et de leur rsolution pour voir s'il y a des dysfonctionnements rcurrents.
• Ajuster le processus de gestion des incidents au besoin pour en assurer l'efficacit.
• Communiquer rapidement avec la haute direction si des problmes majeurs sont dtects dans le systme informatique.
• Exigences relatives au gestionnaire d'incidents :
• Baccalaurat en technologie de l'information, en gnie ou dans un domaine connexe.
• Au moins 5 annes de solides expriences en rsolution d'incidents dans un secteur critique
• Au moins 5 ans d'exprience dans la gestion des services informatiques, ou un rle similaire.
• Solide connaissance des logiciels de gestion des services informatiques,
• Exprience de travail avec des systmes et des logiciels informatiques tels que ServiceNow.
• Excellents leadership avec comptences en gestion et capacit collaborer avec les membres de l'quipe.
• Capacit d'analyser un volume lev de donnes techniques et de travailler dans un environnement au rythme rapide.
• Solides comptences en rsolution de problmes, en analyse et en gestion du temps
• Dispos relever de solides dfis pour assurer l'excellence des services en gestion des incidents
• Bilinguisme Franais anglais
• Doit dtenir un permis de travail canadien valide dure indfinie
• DXC Technology (NYSE : DXC) aide les entreprises mondiales grer leurs systmes et oprations critiques tout en modernisant leurs infrastructures informatiques, en optimisant les architectures de donnes et en garantissant la scurit et l'volutivit dans les nuages publics, privs et hybrides. Les plus grandes entreprises du monde et les organisations du secteur public font confiance DXC pour dployer des services travers l'Enterprise Technology Stack afin d'atteindre de nouveaux niveaux de performance, de comptitivit et d'exprience client. Apprenez-en davantage sur la manire dont nous assurons l'excellence pour nos clients et nos collgues sur DXC.com.
• Coordinator Critical Incident Manager ServiceNow (Dorval)
• Responding to a reported service incident,
• Identifying sources of the incident
• Communicating with all team members involved in resolving the incident.
• Identifying the cause, initiating the incident management process.
• Prioritizing incidents according to their urgency and influence on the business.
• Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
• Collaborating with the incident management team to ensure that all protocols are diligently followed.
• Logging all incidents and their resolution to see if there are recurring malfunctions.
• Adjusting the incident management process as required to ensure its effectiveness.
• Communicating with upper management if major issues are found in the IT system.
• Incident Manager Requirements:
• Bachelor's degree in information technology, engineering, or a related field.
• At least 5 year's experience working in Incident solving.
• 5 years IT service management, or a similar role.
• Strong knowledge of IT service management software ServiceNow
• Experience working with IT systems and software.
• Solid knowledge application and System support
• Excellent managerial skills and ability to collaborate with team members.
• Ability to analyze a high volume of technical data and work in a fast-paced environment.
• Bilinguism French & English
• Must be authorised to work in Canada Indefinitely
• DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness,
• DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.