Global Client Lead
Apply NowCompany: Real Chemistry
Location: San Francisco, CA 94112
Description:
Working at Real Chemistry and in the healthcare industry isn't just a job for us. We got into this field for different reasons, but we all stay for the same reason - to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.
Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration-we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare-all with the intent to transform healthcare from what it is to what it should be. But we can't do it alone - you in?
Real Chemistry is looking for a Global Client Lead to join our growing team!
Real Chemistry is seeking a seasoned executive to join our growing Client Experience and Growth team as a Global Client Lead (GCL), serving as a dedicated senior point person for a few of our largest clients.
Serving as a senior executive level trusted advisor and counsel to our clients and teams, the Global Client Leader is a value-add to our clients and was born out of the opportunity to improve the value of Real Chemistry to our clients' business, and the need for a more integrated, efficient, and high-touch experience for our clients and our internal teams.
With a focus on delivering exceptional, tailored experiences for our clients, these individuals ensure seamless integration across Real Chemistry services and alignment with our client's business objectives -- proactively identifying opportunities, addressing challenges, and preventing any gaps in service.
Ultimately, this personalized approach strengthens partnerships and maximizes client value, while ensuring that Real Chemistry maintains its reputation as a trusted partner in the healthcare space, delivering impactful results for clients worldwide.
The ideal candidate will be based in the United States, allowing for regular onsite client interactions to foster deep relationships and drive growth across all our capability areas.
What you'll do:
This position is a perfect fit for you if:
What you should have:
Why Join Us?
At Real Chemistry, we are driven by our core values: Best Together, Impact-Obsessed, Excellence Expected, Evolve Always, and Accountability. As a GCL, you will be at the forefront of transforming how our clients experience healthcare, leading with creativity and collaboration to deliver exceptional results.
If you are a strategic leader with a passion for driving growth and building high-performing teams, we invite you to apply for this exciting opportunity.
Pay Range: $280,000 - $300,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.
Real Chemistry is proud to be Great Place to Work certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.
Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients - New York, Chicago, San Francisco, Manchester, UK and London, UK - that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together - and our workplace strategy fosters connection and collaboration in person - but also supports flexibility for our people.
Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, flexible PTO, and entitlement to a five-week sabbatical program after 5 years of service. Other perks include student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester . Learn more about our great benefits and perks at: www.realchemistrybenefits.com
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.
Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration-we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare-all with the intent to transform healthcare from what it is to what it should be. But we can't do it alone - you in?
Real Chemistry is looking for a Global Client Lead to join our growing team!
Real Chemistry is seeking a seasoned executive to join our growing Client Experience and Growth team as a Global Client Lead (GCL), serving as a dedicated senior point person for a few of our largest clients.
Serving as a senior executive level trusted advisor and counsel to our clients and teams, the Global Client Leader is a value-add to our clients and was born out of the opportunity to improve the value of Real Chemistry to our clients' business, and the need for a more integrated, efficient, and high-touch experience for our clients and our internal teams.
With a focus on delivering exceptional, tailored experiences for our clients, these individuals ensure seamless integration across Real Chemistry services and alignment with our client's business objectives -- proactively identifying opportunities, addressing challenges, and preventing any gaps in service.
Ultimately, this personalized approach strengthens partnerships and maximizes client value, while ensuring that Real Chemistry maintains its reputation as a trusted partner in the healthcare space, delivering impactful results for clients worldwide.
The ideal candidate will be based in the United States, allowing for regular onsite client interactions to foster deep relationships and drive growth across all our capability areas.
What you'll do:
- Serve as the primary point of contact for our largest clients, ensuring seamless integration of our global operating model across North America, Europe, and Asia-Pacific.
- Develop and nurture senior-level client relationships, becoming a trusted advisor and strategic partner by deeply understanding business dynamics and market competition within the industry and specific to the client.
- Lead a global team with a vision for collaboration, accountability, and excellence, ensuring alignment with client goals and Real Chemistry's strategic objectives.
- Drive business growth through the proactive identification of opportunities, facilitating Real Chemistry's inclusion in RFX activities and converting these into successful engagements.
- Conduct regular strategic growth planning, identifying new business opportunities and ensuring alignment with client needs and market trends.
- Oversee procurement relationships in collaboration with finance partners to ensure smooth operational and financial management.
- Strong understanding of the communications/PR, medical and advertising spaces to create growth opportunities and establish senior level relationships.
This position is a perfect fit for you if:
- Our Company values - Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" - really speak to you.
- You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving.
- You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
- You are highly organized self-starter, able to work independently and under tight deadlines.
What you should have:
- Minimum 15 years of experience in the pharmaceutical or healthcare industry, with a focus on innovative, technology-driven solutions.
- Proven track record in client relationship management, ideally overseeing portfolios exceeding $50 million.
- Expertise in global pharmaceutical advertising and communications, with the ability to navigate and influence complex client environments.
- Strong business acumen, capable of understanding the broader client business landscape and identifying opportunities for Real Chemistry.
- Exceptional interpersonal skills, with a high emotional intelligence (EQ) and a passion for cultivating high-performance teams and cultures.
- Willingness to travel regularly to meet client and corporate priorities.
- Successfully navigate within a matrix organization, demonstrating the ability to both lead strategic initiatives ("on the business") and engage directly with teams to drive execution ("in the business").
Why Join Us?
At Real Chemistry, we are driven by our core values: Best Together, Impact-Obsessed, Excellence Expected, Evolve Always, and Accountability. As a GCL, you will be at the forefront of transforming how our clients experience healthcare, leading with creativity and collaboration to deliver exceptional results.
If you are a strategic leader with a passion for driving growth and building high-performing teams, we invite you to apply for this exciting opportunity.
Pay Range: $280,000 - $300,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.
Real Chemistry is proud to be Great Place to Work certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.
Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients - New York, Chicago, San Francisco, Manchester, UK and London, UK - that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together - and our workplace strategy fosters connection and collaboration in person - but also supports flexibility for our people.
Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, flexible PTO, and entitlement to a five-week sabbatical program after 5 years of service. Other perks include student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester . Learn more about our great benefits and perks at: www.realchemistrybenefits.com
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.