Global Customer Quality Manager

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Global Customer Quality Manager

Job Mission:

The Global Customer Quality Manager is responsible for ensuring customer satisfaction by proactively managing quality performance across all plants. This role drives continuous improvement initiatives, fosters cross-functional collaboration, and ensures compliance with industry quality standards. The incumbent will be a key liaison between the company and its global customers, ensuring that quality expectations are met or exceeded.

Key Responsibilities:

• Serve as the primary customer interface for all quality-related matters, ensuring timely and effective communication.
• Drive resolution of customer concerns using structured problem-solving methodologies such as 8D, DMAIC, and FMEA.
• Lead and support customer visits, audits, and run@rate events to maintain strong relationships and compliance with requirements.
• Conduct monthly reviews with Plant Operations to analyze 0km performance, launch quality metrics, and field performance.
• Monitor and drive improvements in Key Result Indicators (KRIs), including CPPM (Customer Parts Per Million), CNCR (Customer Non-Conformance Reports), and IPPM (Internal Parts Per Million).
• Collaborate with plant quality teams to ensure customer concerns are effectively addressed and that lessons learned are implemented across all sites.
• Ensure compliance with ISO 9001, IATF 16949, and VDA quality standards through audits, gap analyses, and corrective actions.
• Support Advanced Product Quality Planning (APQP) activities for new launches to ensure robust quality systems are in place before production.
• Facilitate cross-functional quality improvement initiatives to enhance product reliability and manufacturing consistency.
• Lead training sessions to develop quality competencies across the organization, fostering a proactive approach to defect prevention.
• Manage escalations and drive supplier quality improvement initiatives in alignment with customer expectations.
• Partner with Engineering, Manufacturing, and Supply Chain teams to drive defect reduction and process stability.

Qualifications & Skills:

• Bachelor's degree in Mechanical, Electrical, or Manufacturing Engineering (or a related technical discipline).
• Minimum of 5 years of experience in a customer-facing quality management role within the automotive or manufacturing industry.
• Proficiency in problem-solving tools (8D, DMAIC, FMEA, SPC, G8D, APQP).
• Strong understanding of ISO/IATF quality management systems and automotive industry quality standards.
• Experience leading cross-functional teams and global initiatives.
• Excellent communication and negotiation skills for interfacing with customers, suppliers, and internal stakeholders.
• Ability to work effectively in a global, cross-cultural environment.
• Strong analytical skills with the ability to interpret quality performance data and implement corrective actions.
• Ability to lead without direct authority, influencing teams to achieve quality objectives.
• Proficiency in Microsoft Office, ERP systems, and quality management software.
• Willingness to travel as required to support customer audits, issue resolution, and plant visits.

Work Environment & Conditions:

• Primarily office-based with frequent interaction in manufacturing environments.
• Some exposure to shop floor conditions, including machinery, noise, and production processes.
• Travel required for customer visits, audits, and on-site support.
• Overtime may be required based on customer demands and critical quality concerns.

Additional Information:

Applicants must have authorization to work in the United States without the need for visa sponsorship or support. We do not entertain C2C arrangements or engage with third-party intermediaries for this position.

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