Group Manager, Property Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves - The Group Manager will serve as a key resource and authority on property management best practices, policies, procedures, and industry trends, with a top tech client's Property Management team as their direct reports. Reporting into the Account Director, matrix reporting into PAM, the Group Manager will work across multiple geographic regions to ensure consistent excellent performance, drive operational efficiency, lead the integration of our IFM and PAM teams, bring industry research and analysis to the client, and enhance the overall employee experience.

Essential Functions:

• Lead the PAM function for the client as the central point of contact across all markets, providing an experiential approach which guides a differentiated property management experience, resulting in client better care, positioning us to grow our business.
• Provide in-market advisory support, solutions, and trends to enable the client to bring value to their owned portfolio where they operate as landlord.
• Work with PAM leadership in different markets to ensure integrated services across our PAM and IFM teams.
• Drive performance, achieving and exceeding client KPIs, holding team members accountable for delivering great results.
• Develop and maintain a deep understanding of property management operations, including leasing, occupant relations, maintenance, financial management, and compliance. Regularly implement new, consistent, and best practices to ensure the client receives the highest quality PAM services.
• Maintain strong relationships with the brokerage community and bring that knowledge to the client,
• Lead the team in managing the client's financials with transparency, timely and accurate reporting, and forecasting consistent with the client's and JLL's requirements.
• Serve as a trusted advisor and consultant to property management teams, providing guidance and support on complex issues.
• Conduct regular property visits and audits to assess performance, identify areas for improvement, and implement corrective actions.
• Develop our people through training programs to enhance the skills and knowledge of property management staff.
• Collaborate across JLL service lines, integrating where possible, to develop and implement standardized policies, procedures, and best practices.
• Stay abreast of industry trends, regulations, and best practices, and share knowledge with the broader organization.
• Apply new technology and data to drive change, making tech, data, and AI part of our every day service delivery.

Competencies:

• Extensive knowledge of property management principles, practices, and regulations.
• Basic understanding of building operating systems.
• Extensive understanding of the supply base and how best to engage supplier partners to deliver the greatest value.
• Working knowledge of capital planning, budgeting and forecasting, project management, facility management, brokerage, and agency leasing.
• Strong analytical and problem-solving skills.
• Ability to identify growth opportunities, pursue those opportunities, and grow our support of the client.
• Ability to navigate multiple service lines to drive cooperation and collaboration.
• Ability to reach into the firm to bring subject matter expertise.
• Excellent communication and interpersonal skills.
• Ability to build, develop, and work effectively with diverse teams across multiple locations.
• Strong organizational and time management skills.

Supervisory Responsibility:

• JLL Property Management staff in NYC, Seattle (Kirkland Urban), and Chicago will report directly to the Group Manager. As other PAM assignments come into the client's portfolio, those will be added to the Group Manager's organization.

Work Environment:

• This position will require frequent travel to various property locations. The work environment may include both office settings and on-site property visits.

Physical Demands:

• The physical demands of this position may include walking, standing, and sitting for extended periods, and occasional lifting and carrying of light objects.

Travel:

• Extensive travel (up to 50%) is required for this position.

Required Education and Experience:

• Bachelor's degree in Business Administration, Real Estate, or a related field.
• Minimum 10 years of property management experience, with a proven track record of success.
• Professional certifications in property and/or management (e.g., CPM, ARM, CFM, FMP) are preferred.
• Experience using a property management accounting platform, such as Yardi, Kardin or MRI is required.

Estimated total compensation for this position:

196,000.00 - 260,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site -Chicago, IL, New York, NY

Job Tags:

Google Jobs

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

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