Group Manager-Service Delivery
Apply NowCompany: Keylent, Inc.
Location: Fort Worth, TX 76137
Description:
Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply.
Tax Terms: W2, 1099
Corp-Corp or 3rd Parties: Yes
Description
Should have experience of running L2 Desktop Support operation for large enterprise ( with at least 10,000 or more users)
Excellent verbal and written communication skills
Experience of managing a team of at least 10 15 L2 Engineers consisting of Break Fix, Dispatch and Remote Support
Should have hands on exposure to end user incident troubleshooting involving Win 7 and Win 10 OS Build, Office 2010/2013, O 365, Symantec /Cisco VPN
Desirable to have experience of managing an end user environment consisting of a mix of virtual desktops and traditional desktops
ITIL V3 certified
Is familiar with general client SOWs and understands customer's role in fulfilling its obligations
Participates in relevant customer internal meetings, reviews & conference calls; compiles meeting notes & action items when applicable
Works with customer's leaders in creating strategy for implementation of new products / services in the Enterprise
Should be comfortable with using end user analytics tools and dashboards
Organized, clear, and concise communication with customer, co workers, and management
Assists in QA Review process implementation; notifies senior management of any applicable issues in maintaining QA program
Manages and provides (if applicable) training and coaching opportunities as well as technical and non technical issues with Training/Documentation Specialists and Quality/Efficiency Specialists as needed and in a timely manner
Manages human resources consistently & effectively
Available to work on an on call capacity
Tax Terms: W2, 1099
Corp-Corp or 3rd Parties: Yes
Description
Should have experience of running L2 Desktop Support operation for large enterprise ( with at least 10,000 or more users)
Excellent verbal and written communication skills
Experience of managing a team of at least 10 15 L2 Engineers consisting of Break Fix, Dispatch and Remote Support
Should have hands on exposure to end user incident troubleshooting involving Win 7 and Win 10 OS Build, Office 2010/2013, O 365, Symantec /Cisco VPN
Desirable to have experience of managing an end user environment consisting of a mix of virtual desktops and traditional desktops
ITIL V3 certified
Is familiar with general client SOWs and understands customer's role in fulfilling its obligations
Participates in relevant customer internal meetings, reviews & conference calls; compiles meeting notes & action items when applicable
Works with customer's leaders in creating strategy for implementation of new products / services in the Enterprise
Should be comfortable with using end user analytics tools and dashboards
Organized, clear, and concise communication with customer, co workers, and management
Assists in QA Review process implementation; notifies senior management of any applicable issues in maintaining QA program
Manages and provides (if applicable) training and coaching opportunities as well as technical and non technical issues with Training/Documentation Specialists and Quality/Efficiency Specialists as needed and in a timely manner
Manages human resources consistently & effectively
Available to work on an on call capacity