Growth Strategy Manager II

About Keap: Keap is the leading Business Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap's vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies. With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.

Overview: The Growth Strategy Manager II (GSM II) is a high-touch resource for customers designing and developing automation solutions that meet customer business requirements. On the spectrum of fulfillment the GSM II may work closely with GMS I in coordinating the fulfillment of a purchased service package. GSM II will be responsible for sales of Green, Silver, Gold and Platinum packages. The GSM II may laser focus on a specific demographic such as Partners, Influencers, Franchise, etc. helping these customers identify areas of opportunity, develop LifeCycle Automation Strategy and ensure customers are achieving their goals by using one of Keap's Service Packages.

What you'll be doing...

Cross-Functional Sales Opportunities

• Provide recommendations for additional products or updates based on customers growth or objectives with strong emphasis on The Factory, Partners, or Franchises selling Platinum, Gold, Silver, and Green Packages.
• GSM II may focus solely on sales depending on the target market.

Analyze existing processes for improvement

• Work with clients or internal teams to identify areas where automation can be beneficial. Analyze existing processes and identify opportunities for improvement.

Perform 1:1 Monthly/Quarterly Coaching sessions

• Have monthly (Gold Package) or quarterly (Silver Package) strategy sessions with clients to develop a "road-map" of success.
• It is possible a GSM II will focus their time on fulfillment. Depending on the demand for fulfillment and the complexity of fulfillment, the GSM II may be deployed to fulfillment and then pivot to sales as to support the department's overall goals.

Facilitate Mastermind Groups

• Meet with a group of 10 business owners each month. Help the group brainstorm, discover new ideas, and stay accountable to the actions needed to move business forward.

Who you are:

• You are a Keap Expert! You'll need to know all Keap editions (Pro, Max,and Ultimate) inside and out and be familiar with how to manipulate it to your will.
• Comfortable analyzing different business models and guiding the customer to creating a successful automated customer lifecycle.
• Familiarity with 3rd party tools used to extend Keap's functionality
• Skilled in establishing clear definitions of success that include defining measurables and KPIs for customers' businesses
• Commitment to deadlines. Work quickly and efficiently in order to meet deadlines for customers and ensure they're getting extreme value for their money
• Highly developed organizational skills with ability to prioritize tasks to meet deadlines with a quick turnaround.
• Ability to take initiative, use discretion and judgment within established procedures, guidelines, and rules.Excellent problem-solving skills with a strong attention to detail.
• Strong communication and interpersonal skills, with the ability to effectively convey technical concepts to non-technical stakeholder

Benefits: Being a Keaper has its perks...

• Free Keap app for personal use
• Above Market Pay
• Paid time off to volunteer
• Flexible PTO Plan
• Paid Sick Time
• DashPass Membership
• 401k + Matching
• Financial Education Program through SmartDollar

We're a great place to work. Keap was named a Great Place to Work in 2021, 2022, 2023 & again in 2024! In 2024 75% of all current Keapers, said Keap is a great place to work. We're a hybrid workforce with an unwavering dedication to our Keap culture that recognizes everyone's impact.

Visa Sponsorship: We welcome and support people of all different backgrounds. At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status. However, due to the current economic climate we are not able to sponsor, support student Visas, or take over sponsorship of employment Visas at this time.

We Own It: If you don't check every box, please don't rule yourself out. We focus on hiring incredible human beings, so if this role resonates with you, hit that apply button!

Location: Keap's corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.

Our Values

We Genuinely Care:

We listen to, care for, and serve the diverse people central to our Purpose: our employees, partners, customers, shareholders, and entrepreneurs everywhere.

We Own It:

We are a culture of performance and accountability. We face challenges with grit and optimism to achieve our goals.

We Learn Always:

We have a forever curious, learn-it-all mindset, and we value learning over knowledge. We use data and experimentation to innovate and constantly improve.

We Build Trust:

We build trust through transparency and open, authentic communication. We assume positive intent and we're the first to extend trust

We Check Ego:

We check our ego at the door. Humility and gratitude help us work collaboratively, serve others and accomplish more.

We Dream Big:

We empower the entrepreneurial spirit by believing in people and championing their dreams. We solve big problems with big dreams.

Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.

California Employee Privacy Notice: https://keap.com/legal/cepn