Head of Account Management
Apply NowCompany: Kerridge Commercial Systems
Location: Cary, NC 27513
Description:
"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Kerridge Commercial Systems is a market leader in the development and provision of trading, financial and manufacturing software environments for specialist Distribution, Wholesale, Merchant, Retail, Automotive and Manufacturing industry sectors, addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouses.
This leadership role will focus on driving customer success and revenue growth, ensuring long-term customer retention, and enhancing overall account health. The ideal candidate will possess a track record of exceeding expansion and retention targets within a fast-paced ERP or SaaS company.
As the Account Management Director, you will develop and implement strategies, foster a culture of continuous improvement, and collaborate cross-functionally to enhance customer engagement and satisfaction
As the Account Management Director, you will develop and implement strategies, foster a culture of continuous improvement, and collaborate cross-functionally to enhance customer engagement and satisfaction.
Key Responsibilities:
Skills, Knowledge and Experience:
Company Info
Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
Equal Opportunities
KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
If this role is of interest to you please apply online.
Health and Safety
The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work.
Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment.
To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.
#LI-Hybrid
Kerridge Commercial Systems is a market leader in the development and provision of trading, financial and manufacturing software environments for specialist Distribution, Wholesale, Merchant, Retail, Automotive and Manufacturing industry sectors, addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouses.
This leadership role will focus on driving customer success and revenue growth, ensuring long-term customer retention, and enhancing overall account health. The ideal candidate will possess a track record of exceeding expansion and retention targets within a fast-paced ERP or SaaS company.
As the Account Management Director, you will develop and implement strategies, foster a culture of continuous improvement, and collaborate cross-functionally to enhance customer engagement and satisfaction
As the Account Management Director, you will develop and implement strategies, foster a culture of continuous improvement, and collaborate cross-functionally to enhance customer engagement and satisfaction.
Key Responsibilities:
- Lead the North America Account Management team with a customer-centric approach, prioritizing retention and growth
- Develop and execute proactive customer retention and expansion strategies
- Analyze customer experience and health metrics, identifying key indicators and trends
- Educate and influence peers and the team on marketplace dynamics and successful strategies
- Contribute to the development of new product and service offerings based on customer needs
- Maximize the effectiveness of Account Management tools and resources
- Act as an escalation point for complex negotiations, optimizing deal structures
- Promote a positive, diverse, and inclusive corporate culture aligned with company values
Skills, Knowledge and Experience:
- 10+ years of Account Management Leadership experience in a fast-paced ERP or SaaS company.
- Proven success in exceeding expansion and retention targets
- Strong leadership capability in building and managing high-performing teams
- Experience with negotiating diverse customer accounts, from SMB to enterprise with the ability to engage at executive level. However, for this role we will expect you to have significant experience at the Enterprise level and have been responsible for managing total revenue streams of 8 figures.
- Ability to develop strategic plans and optimize processes for long-term scalability
- Empathy for customers combined with a passion for revenue growth
- Excellent collaboration skills with cross-functional teams
- Highly organized with strong written and verbal communication abilities
- Detail-oriented, adaptable, and able to prioritize in a dynamic environment
- The ability to travel to customer sites (occasionally at short notice) as well as our own North America (Philadelphia / Raleigh and Houston) and Canadian locations
Company Info
Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
Equal Opportunities
KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
If this role is of interest to you please apply online.
Health and Safety
The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work.
Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment.
To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.
#LI-Hybrid