Head of Client Services 822518
Apply NowCompany: Capstone Search Advisors
Location: Greenwich, CT 06830
Description:
Job Description
Fairfield County Hedge Fund is seeking a hands-on leader to head their Client Services Technology team. The ideal candidate will have a strong foundation in client services engineering and support with extensive experience in developing and driving continuous improvement throughout the function.
Responsibilities
Lead, mentor, develop, and manage the Client Services Technology team to continue to foster an ethos of teamwork, ownership, accountability, transparency, continuous improvement, and engineering excellence.
Develop and implement strategic plans to improve the efficiency and effectiveness of the team and function, with an emphasis on process improvement and automation.
Ensure desktop, laptop, tablet and mobile solutions and apps are designed and built to meet performance,security, usability, productivity, and maintainability standards.
Lead the team in partnering and providing enhanced, top tier services to the firm's executives, including the CEO.
Build strong relationships and lines of communications to lead by example in providing excellent support and service as required.
Design, document, and implement SOPs that follow widely accepted best practices.
Ensure consistent adherence and execution of processes to ensure high-quality service, root cause analysis and issue resolution.
Act as a senior escalation point for complex technical issues, providing advanced engineering knowledge and experience in troubleshooting and resolution.
Define, implement, and monitor key performance indicators to inform decision-making and drive operational excellence and client experience improvements.
Implement effective problem management practices to identify, document, and resolve underlying issues at their root cause.
Collaborate with external vendors, cross-functional and cross-departmental internal teams to ensure seamless integration of new technologies and best practices.
Qualifications/Skills
Required:
7+ years of relevant experience, including 5+ years in management or leadership roles in technology support and/or engineering environments.
Demonstrated ability to develop and implement client desktop, laptop, tablet and/or mobile solutions that balance performance, security, and usability.
Proficiency in endpoint management tools (SCCM, Intune, JAMF)
Experience with software packaging and deployment (MSI, EXE, APP)
Proficiency in network fundamentals (DNS, DHCP, VPNs)
Expertise in technical root cause analysis, troubleshooting, and problem management in virtualized, hybrid, and cloud-based environments (e.g. Citrix, VMWare, Nutanix, HyperV, Windows 10/11, Office 365, Teams,Zoom).
Ananlytical thinker who is self-motivated, innovative, and adaptable to changing technology landscapes.
Experience implementing and collecting metrics and analytics from various systems (e.g., ticketing system, toinform decision-making and drive continuous improvements).
Experience with ticketing systems (e.g. FreshService, ServiceNow, JIRA, or others) for tracking, measuring and/or automating processes to enhance client service and team efficiency.
Preferred:
Experience with senior executives and providing enhanced, top tier service.
Experience in budgeting, planning, procurement processes, and vendor management.
Advanced certifications in technology, support, and/or project management.
Experience in leading and managing office buildouts, relocations, and moves.
Understanding of financial services, hedge fund operations and regulatory requirements.
Opening Doors to Incredible Opportunities:
For over two decades, Capstone has been working with elite organizations from Fortune 500s to start-ups in some of the most competitive market sectors. Because of our deep connections, we're able to match you with the most relevant and prestigious career opportunities available - whether you're an executive or manager, we'll help you reach your professional goals.
Equal Opportunity Employer:
Capstone provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Capstone will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.
Fairfield County Hedge Fund is seeking a hands-on leader to head their Client Services Technology team. The ideal candidate will have a strong foundation in client services engineering and support with extensive experience in developing and driving continuous improvement throughout the function.
Responsibilities
Lead, mentor, develop, and manage the Client Services Technology team to continue to foster an ethos of teamwork, ownership, accountability, transparency, continuous improvement, and engineering excellence.
Develop and implement strategic plans to improve the efficiency and effectiveness of the team and function, with an emphasis on process improvement and automation.
Ensure desktop, laptop, tablet and mobile solutions and apps are designed and built to meet performance,security, usability, productivity, and maintainability standards.
Lead the team in partnering and providing enhanced, top tier services to the firm's executives, including the CEO.
Build strong relationships and lines of communications to lead by example in providing excellent support and service as required.
Design, document, and implement SOPs that follow widely accepted best practices.
Ensure consistent adherence and execution of processes to ensure high-quality service, root cause analysis and issue resolution.
Act as a senior escalation point for complex technical issues, providing advanced engineering knowledge and experience in troubleshooting and resolution.
Define, implement, and monitor key performance indicators to inform decision-making and drive operational excellence and client experience improvements.
Implement effective problem management practices to identify, document, and resolve underlying issues at their root cause.
Collaborate with external vendors, cross-functional and cross-departmental internal teams to ensure seamless integration of new technologies and best practices.
Qualifications/Skills
Required:
7+ years of relevant experience, including 5+ years in management or leadership roles in technology support and/or engineering environments.
Demonstrated ability to develop and implement client desktop, laptop, tablet and/or mobile solutions that balance performance, security, and usability.
Proficiency in endpoint management tools (SCCM, Intune, JAMF)
Experience with software packaging and deployment (MSI, EXE, APP)
Proficiency in network fundamentals (DNS, DHCP, VPNs)
Expertise in technical root cause analysis, troubleshooting, and problem management in virtualized, hybrid, and cloud-based environments (e.g. Citrix, VMWare, Nutanix, HyperV, Windows 10/11, Office 365, Teams,Zoom).
Ananlytical thinker who is self-motivated, innovative, and adaptable to changing technology landscapes.
Experience implementing and collecting metrics and analytics from various systems (e.g., ticketing system, toinform decision-making and drive continuous improvements).
Experience with ticketing systems (e.g. FreshService, ServiceNow, JIRA, or others) for tracking, measuring and/or automating processes to enhance client service and team efficiency.
Preferred:
Experience with senior executives and providing enhanced, top tier service.
Experience in budgeting, planning, procurement processes, and vendor management.
Advanced certifications in technology, support, and/or project management.
Experience in leading and managing office buildouts, relocations, and moves.
Understanding of financial services, hedge fund operations and regulatory requirements.
Opening Doors to Incredible Opportunities:
For over two decades, Capstone has been working with elite organizations from Fortune 500s to start-ups in some of the most competitive market sectors. Because of our deep connections, we're able to match you with the most relevant and prestigious career opportunities available - whether you're an executive or manager, we'll help you reach your professional goals.
Equal Opportunity Employer:
Capstone provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Capstone will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.