Head of Commercial Operations

Job Description

Job Title

Head of Commercial Operations

Company

Strides Pharma

Function

Sales & Marketing

Location(s)

Bridgewater, NJ

Department

Direct Reports (list)

Sr. Mgr., Product Management

Dir., Pricing/Contracts

Analyst, Comm Operations

Sr. Mgr, Customer Service

Reports to (title)

President, US Business Operations

Date Submitted

04/01/2025

Job Summary - a concise overview of the job

The Head of Commercial Operations leads all front-end functions that enable the commercial sale of pharmaceutical products for the U.S. market. This position oversees the system administration, data analysis and reporting of sales, orders, bids and the decision-making thereof. Consults and coordinates with Sales Team, Supply Chain, Business Finance (FP&A) and all other functions that support the continued sale of existing products and launch of new products. Also provides inputs into new product selection and prioritization.

All incumbents are responsible for following applicable Company policies and procedures.

Key Accountabilities - key outcomes/deliverables, the major responsibilities, and % of time

Accountability

Responsibilities

% of Time

Product Level Strategy

• Market data and internal financials
• Strategy (gain share, hold share, rationalize volume, improve price, etc.)
• Target share
• Inventory targets based on market dynamics, product strategy, etc.
• Provides inputs to Product Champions

30%

Decision-making for Day-to-day Commercial Operations

Incorporate Product Strategies while leading/making following decisions:

• Order processing
• ROFR responses
• New business bids
• Rolling 12-month forecasts

30%

New Product Intel and Near-term Launch Evaluation & Tracking

• Maintain master database of future product pipeline information at the customer level. Share with Portfolio as needed.
• Assess right frequency of pricing & volume intel requirements
• Interpret the accuracy of intel based on existing data points and those gathered via subscriber information (IQVIA, export data, etc)
• Rolling 12-month New Product Launch Prioritization and Planning
• Tracking results vs. business case on new launches

25%

Leadership and Process Improvement

• Provide leadership for Product Management, Pricing/Contracts, Customer Service, Forecasting and Marketing
• Identify/execute process improvements, including IT solutions
• Manage all aspects of OTB strategies & tactics (price, vol, production)
• Improve UPS execution and shipping costs while analyzing other 3PLs

15%

Total

100%

Head of Commercial Operations.docx

Qualifications

Education & Experience

Minimal acceptable level of education, work experience and certifications required for the job

• Bachelor or Masters degree preferred
• 10 plus years related work experience in pharmaceutical industry, preferably generics
• Excellent computer skills, including data collection experience

Knowledge

Proficiency in a body of information required for the job

e.g. knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.

• Industry/Customer recognition
• Financial acumen

Skills

Abilities

Often referred to as "competencies", leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific (e.g. coaching, negotiation, calibration, technical writing etc.)

• Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality; works well in a collaborative environment
• Adapts to changes; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change or unexpected events.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Physical Requirements

Physical & mental requirements (e.g. lift 40 pounds, walk across plant/warehouse, business travel (% of time), driving as part of work responsibilities, etc.)

• General Office environment
• Occasional Travel

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.