Head of Customer Success
Apply NowCompany: Agent Noon, Inc.
Location: Richmond Hill, ON L4B 0A1
Description:
Be a force multiplier for our customers-and our business.
At Agentnoon, we're transforming how companies design and evolve their organizations. As our Head of Customer Success, you will partner closely with our CEO & CTO, and cross-functional leaders to ensure our customers get exceptional value at every step of their journey. This role is not about firefighting. It's about leading with strategy, building deep relationships, and unlocking meaningful business impact for our customers.
We're looking for an operator, communicator, and builder who thrives in fast-paced, high-growth environments and is passionate about shaping the customer success function of a category-defining company.
Note: We routinely hire for potential. Even if you don't meet all the qualifications, we'd still love to hear from you.
Must-Have Skills
Nice-to-Have Skills
Your Impact - Six Months Into the Role
Your Impact - One Year Into the Role
What You'll Bring on Day One
What You'll Be Developing
About Agentnoon:
Agentnoon is an intuitive organizational design platform that empowers business leaders to drive effective workforce and organizational transformations. Our platform provides powerful analytics, scenario modelling, and visualization tools that help organizations navigate complex change-whether it's restructuring, mergers and acquisitions, or workforce planning.
Our global team supports customers across 15+ markets, including Fortune 2000 companies, private equity firms, and leading consulting organizations. We are proud to partner with some of the world's most respected brands. Our customers include Nestl, Etihad Airways, AirAsia, Autodesk, Kenvue, and consulting powerhouses such as the Big 4.
Agentnoon is a Y Combinator-backed company, part of the world's most prestigious startup accelerator. Since our founding three years ago, we've earned the support of top-tier investors including the founders of Dropbox, Vanta, and Flexport, as well as venture firms like Tribe Capital, Pioneer Fund, Mochary Method and several others.
We're on a mission to redefine how organizations design, scale, and transform-empowering every business to make smarter, faster, and more strategic decisions about their people and structure.
At Agentnoon, we're transforming how companies design and evolve their organizations. As our Head of Customer Success, you will partner closely with our CEO & CTO, and cross-functional leaders to ensure our customers get exceptional value at every step of their journey. This role is not about firefighting. It's about leading with strategy, building deep relationships, and unlocking meaningful business impact for our customers.
We're looking for an operator, communicator, and builder who thrives in fast-paced, high-growth environments and is passionate about shaping the customer success function of a category-defining company.
Note: We routinely hire for potential. Even if you don't meet all the qualifications, we'd still love to hear from you.
Must-Have Skills
- Deep customer empathy and a track record of building trust-based relationships with enterprise customers.
- Highly organized, strong written and verbal communicator
- Experience leading engagements in Management Consulting (MBB, Big 4)
- Strategic thinker with strong project management capabilities
- Excellent stakeholder management skills-internally and externally
Nice-to-Have Skills
- Management consulting background (3-5 years)
- Technical fluency or understanding of enterprise SaaS workflows
- Data-savvy with experience using tools like Looker, SQL, or Python for customer insights
Your Impact - Six Months Into the Role
- Built strong relationships with key enterprise customers and are their trusted advisor
- Run Agentnoon implementation and manage relationships at F500 companies
- Run customer onboarding, training, and solution workshops onsite in New York, London, Dubai and other customer office locations
- Established scalable customer success processes that align with onboarding, renewal, and expansion
- Partnered with Product and Sales to deliver insights from the field and shape product roadmap
- Taken full ownership of customer lifecycle touch points
- Helped reduce churn and increase account expansion and upsell opportunities
Your Impact - One Year Into the Role
- Built and led a high-performing Customer Success team
- Defined the long-term vision for Agentnoon's customer journey
- Identified key operational and product levers to maximize customer impact and renewals
- Played a critical role in revenue growth by owning expansion within enterprise accounts
- Served as a voice of the customer across strategic decisions within the leadership team
- Taken ownership of customer advocacy and case study development
What You'll Bring on Day One
- Exceptional organizational and operational discipline
- Customer-first mindset and a passion for creating delightful experiences
- Ability to ruthlessly prioritize and cut through noise
- Willingness to roll up sleeves while thinking big and driving strategic impact
- Experience managing or collaborating with cross-functional teams (e.g., product, sales, marketing)
What You'll Be Developing
- Leading and scaling a world-class Customer Success organization
- Mastery in enterprise customer lifecycle management
- Confidence and fluency in executive-level problem solving and storytelling
- Business leadership across product, sales, and strategy initiatives
About Agentnoon:
Agentnoon is an intuitive organizational design platform that empowers business leaders to drive effective workforce and organizational transformations. Our platform provides powerful analytics, scenario modelling, and visualization tools that help organizations navigate complex change-whether it's restructuring, mergers and acquisitions, or workforce planning.
Our global team supports customers across 15+ markets, including Fortune 2000 companies, private equity firms, and leading consulting organizations. We are proud to partner with some of the world's most respected brands. Our customers include Nestl, Etihad Airways, AirAsia, Autodesk, Kenvue, and consulting powerhouses such as the Big 4.
Agentnoon is a Y Combinator-backed company, part of the world's most prestigious startup accelerator. Since our founding three years ago, we've earned the support of top-tier investors including the founders of Dropbox, Vanta, and Flexport, as well as venture firms like Tribe Capital, Pioneer Fund, Mochary Method and several others.
We're on a mission to redefine how organizations design, scale, and transform-empowering every business to make smarter, faster, and more strategic decisions about their people and structure.