Head of Tech PMO, USDS Tech and Product
Apply NowCompany: TikTok
Location: San Jose, CA 95123
Description:
Responsibilities
About the Team
You will be joining the Tech and Product PMO team, a dynamic group that acts as the crucial link between cross-functional teams, ensuring the seamless delivery of the systems that power TikTok US Operations. Our Technical Program Managers are at the forefront, overseeing end-to-end processes that keep TikTok's systems running smoothly. They collaborate with a diverse range of teams to deliver exceptional user experiences while maintaining the highest standards of privacy and security.
About the role
We are seeking a Head of PMO to lead and elevate our Tech and Product PMO team based in Mountain View. In this strategic role, you will oversee the end-to-end delivery of critical programs that ensure the success of the systems behind TikTok, driving collaboration across multiple teams to deliver exceptional user experiences while upholding the highest standards of user privacy. You'll work closely with senior leadership to define, implement, and refine the PMO's framework and ensure seamless cross-functional partnerships across the organization.
As Head of PMO, you will:
- Lead and manage the PMO, overseeing a diverse portfolio of complex, cross-functional programs, ensuring that all projects are delivered on time, within scope, and to the highest standards.
- Establish and refine processes for project management, and continuously identify opportunities to optimize and drive efficiency across the organization in a data-driven manner.
- Build and maintain strong partnerships with key stakeholders at all levels, ensuring alignment with strategic goals and facilitating effective collaboration between teams.
- Lead, mentor, and develop a team of PMO professionals, managing and growing a team of people to drive high performance, ensuring alignment with company goals, and fostering a culture of excellence.
- Drive continuous improvement in program delivery by adopting industry best practices and tailoring the approach to meet TikTok's fast-paced and dynamic environment.
- Define and oversee the roadmap for Tech and Product teams, partnering with leaders to prioritize initiatives and manage resources effectively.
- Lead the communication strategy for the PMO, ensuring transparent and consistent updates on project progress, risks, and dependencies to senior leadership and stakeholders.
- Ownership of internal and external Quarterly Business Reviews (QBR) - content formation and delivery to senior leadership and peers.
- Champion Agile/Scrum methodologies, providing guidance, coaching, and leadership to Scrum teams to ensure high-quality deliverables and smooth project execution.
- Oversee resource management and budgeting for programs within the PMO, ensuring efficient allocation and use of resources.
Additionally, you will embrace TikTok's culture and principles, promoting an environment that reflects our values and supports a collaborative, innovative, and inclusive work culture.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Qualifications
Minimum Qualifications
- BA/BS degree or above with at least 5+ years of project delivery or technical leadership experience, ideally within a high-growth, fast-paced environment.
- Proven experience managing large-scale, complex programs, with a track record of driving strategic initiatives and cross-functional collaboration.
- At least 5 years of people leadership experience, successfully managing and developing a team of individuals, with a focus on performance, team growth, and cross-functional alignment.
- Strong organizational, interpersonal, and leadership skills, with a proven ability to influence stakeholders at all levels.
- Ability to read, write, and communicate fluently in both Mandarin and English for content translation and seamless communication across global teams.
Preferred Qualifications
- In-depth knowledge of Agile and project management methodologies, with a demonstrated ability to implement and scale processes across teams.
- Experience leading cross-functional teams, managing diverse stakeholders, and driving alignment in a dynamic, fast-moving environment.
- Proven experience managing multi-time zone teams, with an understanding of the challenges and strategies for successful global collaboration.
- A strong passion for the Internet industry and a commitment to growing with the company, navigating emerging global challenges, and driving innovation.
- A strategic thinker with a strong focus on execution, demonstrating the ability to move projects forward in an autonomous, self-motivated manner.
Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $204000 - $494912 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
About the Team
You will be joining the Tech and Product PMO team, a dynamic group that acts as the crucial link between cross-functional teams, ensuring the seamless delivery of the systems that power TikTok US Operations. Our Technical Program Managers are at the forefront, overseeing end-to-end processes that keep TikTok's systems running smoothly. They collaborate with a diverse range of teams to deliver exceptional user experiences while maintaining the highest standards of privacy and security.
About the role
We are seeking a Head of PMO to lead and elevate our Tech and Product PMO team based in Mountain View. In this strategic role, you will oversee the end-to-end delivery of critical programs that ensure the success of the systems behind TikTok, driving collaboration across multiple teams to deliver exceptional user experiences while upholding the highest standards of user privacy. You'll work closely with senior leadership to define, implement, and refine the PMO's framework and ensure seamless cross-functional partnerships across the organization.
As Head of PMO, you will:
- Lead and manage the PMO, overseeing a diverse portfolio of complex, cross-functional programs, ensuring that all projects are delivered on time, within scope, and to the highest standards.
- Establish and refine processes for project management, and continuously identify opportunities to optimize and drive efficiency across the organization in a data-driven manner.
- Build and maintain strong partnerships with key stakeholders at all levels, ensuring alignment with strategic goals and facilitating effective collaboration between teams.
- Lead, mentor, and develop a team of PMO professionals, managing and growing a team of people to drive high performance, ensuring alignment with company goals, and fostering a culture of excellence.
- Drive continuous improvement in program delivery by adopting industry best practices and tailoring the approach to meet TikTok's fast-paced and dynamic environment.
- Define and oversee the roadmap for Tech and Product teams, partnering with leaders to prioritize initiatives and manage resources effectively.
- Lead the communication strategy for the PMO, ensuring transparent and consistent updates on project progress, risks, and dependencies to senior leadership and stakeholders.
- Ownership of internal and external Quarterly Business Reviews (QBR) - content formation and delivery to senior leadership and peers.
- Champion Agile/Scrum methodologies, providing guidance, coaching, and leadership to Scrum teams to ensure high-quality deliverables and smooth project execution.
- Oversee resource management and budgeting for programs within the PMO, ensuring efficient allocation and use of resources.
Additionally, you will embrace TikTok's culture and principles, promoting an environment that reflects our values and supports a collaborative, innovative, and inclusive work culture.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Qualifications
Minimum Qualifications
- BA/BS degree or above with at least 5+ years of project delivery or technical leadership experience, ideally within a high-growth, fast-paced environment.
- Proven experience managing large-scale, complex programs, with a track record of driving strategic initiatives and cross-functional collaboration.
- At least 5 years of people leadership experience, successfully managing and developing a team of individuals, with a focus on performance, team growth, and cross-functional alignment.
- Strong organizational, interpersonal, and leadership skills, with a proven ability to influence stakeholders at all levels.
- Ability to read, write, and communicate fluently in both Mandarin and English for content translation and seamless communication across global teams.
Preferred Qualifications
- In-depth knowledge of Agile and project management methodologies, with a demonstrated ability to implement and scale processes across teams.
- Experience leading cross-functional teams, managing diverse stakeholders, and driving alignment in a dynamic, fast-moving environment.
- Proven experience managing multi-time zone teams, with an understanding of the challenges and strategies for successful global collaboration.
- A strong passion for the Internet industry and a commitment to growing with the company, navigating emerging global challenges, and driving innovation.
- A strategic thinker with a strong focus on execution, demonstrating the ability to move projects forward in an autonomous, self-motivated manner.
Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $204000 - $494912 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA