Health Cloud Engineer, Patient Services

Health Cloud Engineer, Patients Services Technology

We are a leading company in the biotech industry, committed to enhancing patient care through innovative technology solutions. Our dedication to excellence is reflected in our state-of-the-art Salesforce Health Cloud platform, which is at the forefront of our customer engagement strategy.

As a Health Cloud Engineer of Patient Service Technology, you will be the lead in our efforts to develop and enhance our Health Cloud capabilities. This customer-facing role requires a blend of technical expertise and business acumen, ensuring that our solutions not only meet but exceed the expectations of our stakeholders. You will collaborate closely with various business and technical teams to gather requirements and ensure Salesforce solutions meet organizational needs.

Key Responsibilities:

• Design, develop, and implement customized solutions within Salesforce Health Cloud including custom objects, fields, Lightning components, and Apex triggers.
• Work closely with business and technical teams (IT, Patient Services, Compliance, Data Governance, Cybersecurity, Marketing) to gather and analyze requirements for Salesforce Health Cloud.

• Create and maintain integrations with other applications and systems using web services and APIs.

• Ensure Salesforce solutions are aligned with organizational goals and Patient Services team.
• Provide support for call center telephony and technology.
• Communicate effectively with business stakeholders, translating technical details into business value.
• Prioritize tasks and manage minor and major enhancements to the Health Cloud platform.
• Maintain up-to-date knowledge of Salesforce Health Cloud features and best practices.
• Manage technical projects, ensuring adherence to timelines and requirements.
• Monitor system performance and quickly resolve any issues that arise.
• Adhere to pharmaceutical industry best practices, including the privacy of Protected Health Information (PHI).

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Salesforce Certified Platform Developer II certification is required.
• Knowledge of Salesforce architecture and APIs. Proficiency in Apex, Visualforce, and other Salesforce development technologies. Experience integrating Salesforce with other applications using web technologies such as HTML, CSS.
• Minimum of 5 years' experience in Salesforce platform development, with a focus on Health Cloud.
• Proven track record of customer-facing roles and supporting call center operations.
• Strong understanding of the pharmaceutical industry and patient services.
• Excellent communication skills, both verbal and written.
• Ability to gather requirements, prioritize tasks, and deliver solutions on time.
• Experience with Agile development methodologies.
• Bachelor's degree in information technology, computer science, or related field.

Candidate must be willing to submit to a background check. Any prospective offer will be contingent upon completing a successful background screening.