Health Services Manager I - Aging & Adult Services (Open and Promotional)

Salary : $127,358.40 - $159,224.00 Annually
Location : County of San Mateo, CA
Job Type: Full-Time
Job Number: D023AK
Department: Aging and Adult Services
Opening Date: 03/11/2025
Closing Date: 3/25/2025 11:59 PM Pacific
Bargaining Unit: 50B

Description
The Aging and Adult Services Division of San Mateo County Health is seeking a qualified individual for the position of Health Services Manager I - Aging & Adult Services (HSM I), to be responsible for the development and delivery of a uniform countywide continuum of care for older adults and people living with disabilities.

Primary activities will be the oversight, development, implementation and compliance of regulation, policy, procedures for the In-Home Supportive Services (IHSS) program. In addition, participate in the integration of IHSS into statewide and county initiatives to promote a coordinated healthcare delivery system to older adults and people with disabilities, including support and delivery of California Advancing and Innovating Medi-Cal (CalAIM) services. In addition, the HSM I will be expected to incorporate the Lean/LEAP philosophy of structured process improvement within Aging and Adult Services Supportive Services programming.

The HSM I will work closely with key staff to develop orientations and technical trainings when there is change in regulations and operations, and represent the division on Health System, Health Plan of San Mateo, countywide work groups, community meetings, and state meetings. HSM I duties to be conducted throughout San Mateo County, including travel to state and regional meetings. The position will work in both San Mateo and South San Francisco offices.

The ideal candidate will be:

• An experienced manager and leader of medium to large sized health and/or human service programs
• Knowledgeable of case management, supportive, protective services as well as the Medi-Cal system
• A consensus builder who is flexible, fair and responsible, a participatory group leader with excellent verbal and written communication skills
• Comfortable with guiding organizational change with a process improvement and program management principles
• Experience with conducting or supporting quality assurance activities and programmatic compliance requirements; familiar with the Lean/LEAP philosophy
• Knowledgeable of the California Advancing and Innovating Medi-Cal (CalAIM) initiative
• Knowledgeable and skilled with computer usage, applications, and information technology
• Adept at prioritizing, handling multiple responsibilities and synthesizing complex issues effectively
• A strategic "big picture" thinker and planner who is politically astute
• Experienced in managing culturally and professionally diverse staff
• Effective in handling crisis and disaster situations that span multiple systems, communities, and organizations

The current vacancy is a Regular, Full-Time, vacancy.
About the Division

The Aging and Adult Services Division provides services through four subdivisions: administration and finance, protective and supportive services, conservatorship services, and commission and provider services. The Division has permanent staff and also delivers many services through contracts. In addition, the Division is responsible for assets of individuals who are conserved and to the Court for individuals and their estates.
Examples Of Duties

Duties may include, but are not limited to, the following:

• Organize, supervise, and monitor specialized health-related services and activities.
• Participate in the development of goals, objectives, policies, procedures and priorities within a specialized service area.
• Prepare cost estimates and justifications for budget recommendations; monitor and control expenditures to ensure the accomplishment of objectives within an approved budget.
• Assist in negotiating contracts with outside vendors, consultants or organizations; administer, monitor and evaluate contracts.
• Maintain an effective working relationship with a variety of public and private organizations, including staff in other Health Services Agency Divisions, County departments and agencies.
• Answer questions and provide information to the public; supervise the enforcement of community health-related standards, codes and regulations, as required.
• Provide staff assistance to higher level management on program issues.
• Select, supervise, train and evaluate professional, technical and clerical subordinates.
• Perform related duties as assigned.

Qualifications

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Bachelor's degree with a major in public health, social work, public administration, or a related field applicable to the area of specialization.
• One year of supervisory experience in a health, social services or community-based program that included responsibility for program planning, client services, program evaluation, budget administration, or community resource coordination.

Knowledge of:

• Principles and practices of public administration and program management, including planning, implementation, and evaluation.
• Principles and practices of community health care including current trends in research, treatment, prevention, education and related services.
• Principles of budget preparation and monitoring.
• Principles of personnel training, supervision and evaluation.

Skill/Ability to:

• Apply principles and techniques of community organization, including community awareness, resource coordination, and mobilization of diverse community groups.
• Organize, direct and coordinate program services.
• Work cooperatively with other County departments and public and private organizations.
• Analyze problems accurately, develop recommendations and take appropriate action to resolve them.
• Prepare complex and detailed written reports, procedures and contracts.
• Speak effectively to diverse audiences, including professional, clinical and citizen groups.
• Train staff and coordinate activities of contractors, volunteer groups and staff.

Application/Examination
Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.
The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and/or supplemental questionnaire. Online applications must be received by the Human Resources Department before midnight on the final filing date.

Tentative Recruitment Timeline
Final Filing Date: Tuesday, March 25, 2025, by 11:59 p.m. PST
Application Screening: Week of March 25, 2025
Panel Interviews: Week of April 7, 2025
About the CountySan Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

Analyst: Debbie Kong (03112025) (Health Services Manager I - D023)
Please visit for a complete listing of all benefits for this classification.
Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.
As an additional benefit, the County offers extensive training, wellness and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.
County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.
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IMPORTANT: Applicants for this position are required to submit a response to the following supplemental question. Your response will give us additional information about your background and experience related to this position and will be used in the selection process. Be concise and specific. Neatness, clarity of expression, grammar, spelling and ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your response.

• Please check this box to acknowledge that you have read and understood the above instructions.

02

What aspects of your work experience have prepared you for this challenging and complex management position?
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Describe your experience managing and evaluating staff and/or health/human services programs. Be specific regarding the types of staff supervised and/or the complexity of the program(s), the challenges you encountered, the lessons learned and the successes you've experienced.
04

Describe a time when you collaborated with a partner agency, consumer advocate group, and/or stakeholders to improve a program. Please describe the work you lead and your approach to receiving feedback and building consensus. Be specific.
05

Give us an example of how you have applied any of your diversity, inclusion and/or cultural competence training on the job. Please be specific: what was the training, how did you apply that training, and what was the outcome of your actions?
Required Question