Healthcare Operations Manager

Job Type

Full-time

Description

About LIFE Pittsburgh

LIFE Pittsburgh, a growing nonprofit organization with approximately 400 employees, is a community-based alternative to nursing home care and assisted living. Through the LIFE Pittsburgh program, frail older adults can remain in their own home and receive a coordinated plan of care that enables them to maintain their independence and enjoy a safe and active life in the community. Our health teams of geriatric physicians and nurse practitioners, nurses, social workers, rehabilitation specialists and other health care professionals assess our Participants' needs and desires, plan and approve services with them and their family or caregiver, monitor for changes and provide timely interventions. Primary care and community services are provided through our Day Health Centers and through our in-home program according to an individual Participant's needs.

What We Offer

Rich Benefits Package including Medical, Dental, and Vision

401(k) with Company Match, vested immediately.

Life Insurance

Want to further your education? We offer Tuition Reimbursement!

Paid Time Off - Grows every pay period and rolls over into new year!

Job Summary

The Operations Manager, in collaboration with and under the direction of the Center Administrator, is responsible for aspects of the day-to-day operations, administration, coordination of all care delivered to LIFE Pittsburgh Participants.

• Responsible for the safe and effective operations of the day center to ensure services and an environment that meets the participants needs effectively and safely. Responsible for processes such as environmental and safety assessments, plant maintenance, participant feedback and grievances, center flow and census control.
• In collaboration with the Center Administrator, is responsible for the coordination, implementation and evaluation of activities and services provided for Participants of LIFE Pittsburgh ensuring that the care and services meet the established quality standards and regulations.
• Consistent with the PACE Model of Care and the Center Administrator will provides leadership and facilitation of the IDT meetings for development / implementation of care plans and to ensure PACE and LIFE Pittsburgh philosophies are met.
• In collaboration with the Management Team and strong communion with the Center Administrator, participates in the continued development of the team to improve team decision-making skills and will ensure that team members understand the importance of their roles and expectations as team members.
• Participates in the development and maintenance of policies and procedures of operations.
• Provide input and monitoring of annual budget and in collaboration with the Center Administrator will ensure appropriate spending and resource allocation. Investigates and responds to variances.
• Participates in the Quality Program collaboratively to measure operational quality, participant satisfaction and participate in corrective actions as needed. Actively participate in the grievance resolution process, RCAs and other quality initiatives that focus on the efficient and effective functioning of the center and center staff.
• Directs and evaluates work performances of staff ensuring the continuous provision of safe and quality care, including periodic and annual evaluation of employee performance.
• In collaboration with the IDT, Center Administrator and Management Team, evaluates in-service training needs and attainment for staff and volunteers in accordance with regulatory guidelines.
• Promotes Team building and the multidisciplinary PACE process.
• As delegated functions as Team Facilitator during Team meetings.
• As delegated Functions as a facilitator of the interdisciplinary Team for the establishment, ongoing assessment and evaluation of the participant plan of care.
• Maintains a high level of knowledge related to regulatory changes and oversees and provides staff education related to regulations.
• May perform additional essential and/or non-essential job functions as assigned by supervisor at any given time with or without notice.

Requirements

Knowledge /Skills / Abilities

• Ability to obtain and interpret information in terms of the specific needs of the Participant served.
• Frequently required to manage many details within a fast paced environment.
• Thorough working knowledge of supporting cognitively impaired seniors and their families to deal with sensitive issues and facilitate problem solving.
• Possesses the knowledge of the human growth and development of the Participant served.
• Understands the range of treatment needed to serve LIFE Participants.
• Strong management skills and the ability to direct and manage different levels of staff.
• Good verbal and written communication skills.
• Ability to work independently when appropriate, and also work as a strong partner with a multidisciplinary team.

Required Certification/License

• Valid Driver's license and automobile insurance
• Must have a vehicle for travel

Education/Experience

• Prior experience working with and relating to the geriatric population and their family members (prior management preferred)
• Minimum of (1) year experience in a hospital or long term care facility or setting
• Bachelor's degree in a health care related field (Masters degree strongly preferred) or 1-3 years of experience in and Interdisciplinary (IDT) or supervisory role in a PACE environment.