Help Desk Analyst - Secret Cleared with Security Clearance
Apply NowCompany: Zachary Piper Solutions, LLC
Location: Arlington, VA 22201
Description:
Zachary Piper Solutions is seeking a qualified Help Desk Analyst to support a stable and growing organization based out of Arlington, VA. The Help Desk Analyst will support the 7 AM-4PM shift. This position is fully onsite in Arlington, VA and requires a Secret clearance or higher. Responsibilities of the Help Desk Analyst: * Maintain Government mobile phone administration
* Resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).
* Perform in-person customer service and phone support service to 4,000 end-user community. * Perform trouble ticket action to include updates with quality notes, customer communication, and resolution within established service level agreements.
* Provide VIP support and communication regarding status of incident troubleshooting and resolution. * Efficiently handle high volume ticket queue by supporting 50 - 100 tickets daily.
Qualifications of the Help Desk Analyst: * 3+ years of experience in an IT support help desk role.
* Familiarity with DISA purebred application (or other MDM tool)
* CompTIA Security + ce or another DoD 8570 IAT II Certification
* Active Secret clearance or higher required Compensation for the Help Desk Analyst: * Salary: $55,000-68,000/year **flexible based on experience
* Full benefits package for contract duration (medical, dental, vision, 401K, PTO, paid holidays, sick leave as required by law)
KEYWORDS: security plus, security+, security +, help desk, sec+, service desk, it support, windows, mac, iphone, apple, federal program, washington dc, government, military, cleared, clearance, secret, top secret, onsite, benefits, medical, dental, vision, 401K, pto, paid holidays #LI-CF1 #LI-ONSITE This position opens for applications on 2/25/2025 and will accept applications for 30 days following posting date.
* Resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).
* Perform in-person customer service and phone support service to 4,000 end-user community. * Perform trouble ticket action to include updates with quality notes, customer communication, and resolution within established service level agreements.
* Provide VIP support and communication regarding status of incident troubleshooting and resolution. * Efficiently handle high volume ticket queue by supporting 50 - 100 tickets daily.
Qualifications of the Help Desk Analyst: * 3+ years of experience in an IT support help desk role.
* Familiarity with DISA purebred application (or other MDM tool)
* CompTIA Security + ce or another DoD 8570 IAT II Certification
* Active Secret clearance or higher required Compensation for the Help Desk Analyst: * Salary: $55,000-68,000/year **flexible based on experience
* Full benefits package for contract duration (medical, dental, vision, 401K, PTO, paid holidays, sick leave as required by law)
KEYWORDS: security plus, security+, security +, help desk, sec+, service desk, it support, windows, mac, iphone, apple, federal program, washington dc, government, military, cleared, clearance, secret, top secret, onsite, benefits, medical, dental, vision, 401K, pto, paid holidays #LI-CF1 #LI-ONSITE This position opens for applications on 2/25/2025 and will accept applications for 30 days following posting date.