Hospital Services - Nurse Manager

Description

Northwest Kidney Centers seeks a Nurse Manager for Hospital Services Quality Improvement and Education.

PurposeThe Nurse Manager for Hospital Services Operations, Staffing and Development is responsible to the CNO/A-CNO for supervising daily patient care, scheduling of services, and coordination of communication between technical operations, schedulers, and clinical teams. This position maintains staffing schedules, including PTO requests and leave approval, and works closely with the Hospital Services Nurse Manager for Quality, Improvement and Education in any process development and quality initiatives.

The position is responsible for management of the department; supervising personnel functions within the department performing appraisals, coaching, and counseling staff for delivery of quality care. The position also assists with various committees and other assignments as deemed necessary and useful to the organization.

The ideal candidate:

• Responsible for overseeing the daily clinical operations of hospital specific dialysis activities to include hemodialysis, peritoneal dialysis, and continuous renal replacement therapies. Is a member of the Hospital Services Leadership team that makes planning and hiring decisions for the department.

• Develops appropriate staff scheduling to ensure optimum coverage while using appropriate staffing guidelines, including productivity standards, RN/Tech ratios, overtime hours, and meal and rest breaks.

• Works collaboratively with Hospital Services Schedulers to plan and schedule patient treatment assignments.
• Interviews, hires, orients, supervises, and evaluates Hospital Services staff.
• Collaborates with peer Nurse Manager to ensure standard work is developed and implemented across the Hospital Services team. Assists in communication planning across the department.
• Serves as a clinical resource person for Hospital Services staff, client hospital nursing staff, nephrologists, and other physicians. This includes resolving questions concerning programs, patient care orders, patient care problems and conflicts, and coordinates service programs.
• Provides input into Hospital Services policies, procedures, and planning.
• Accountable for all standards for the department operations are reflective of the clinical work, and are being appropriately audited, monitored, and managed.
• Ensures staff maintains competencies and meets employee health standards as outlined by the program and facility contracts. Works collaboratively with NKC Employee Health Manager.
• Ensures staff perform appropriate infection prevention techniques. Works collaboratively with NKC and Hospital Partners' Infection Prevention Officer.
• Responsible for safety and clinical conduct of staff and for supplies, equipment, and services.
• Responsible for staff assessment and timely performance evaluations for staff assigned to the Nurse Manager.
• Provides support to the department, leadership, and organization in the daily practice (including daily huddles) and leads PDCA activities to problem solve and improve quality outcomes.
• Communicates NKC Personnel and Payroll policies, procedures, and practices and monitors ongoing compliance. Approves timecards for staff and assists with time clock adjustments for Hospital Services staff.
• Represents NKC Hospital Services as directed by the CNO/A-CNO and performs ad hoc, standing committee, and other responsibilities. Is member of NKC's Leadership Team and NKC's Safety Committee.
• Provides direct leadership in the event of an internal or external disaster and ensures that active and ongoing communication is established with client hospitals and NKC's Emergency Operations Center (EOC) throughout the disaster event.
• Reviews, investigates, and resolves employee and patient grievances promptly and reports outcomes and trends to the Clinical Director.
• Monitors, completes, and resolves Safety Alerts (SAS) daily. Completes the investigation and follow-up on all Safety Alert System (SAS) events daily and communicates back to hospital partners.
• Understands the regulatory environment of client hospitals and prepares Hospital Services operations to be "survey ready" for Department of Health, the Joint Commission and Det Norske Veritas surveys.
• Is the designated liaison with client hospitals and physicians and participates in monthly or quarterly meetings. Includes quarterly performance improvement reports.
• Participates Hospital Services QA/PI interdisciplinary team.

Required qualifications

• Equivalent of Associate or Baccalaureate degree with a Nursing major
• Current Registered Nursing license in the state of Washington
• Three (3) years of institutional clinical nursing experience

Preferred qualifications

• Prior dialysis experience

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Benefit offerings for eligible employees (.6-1.0 FTE):

• Choice of 3 medical insurance plans through Kaiser Permanente (PPO, HMO & HDHP)
• Delta Dental
• Vision Services Plan
• 401 Retirement match and discretionary match
• Disability benefits such as Short-term & Long-term Plans
• Life & AD&D Plans
• Educational Assistance/Tuition Reimbursement of up to $4,000 annually
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Transit Subsidy
• Paid Time Off includes personal time off and 8 Holidays. PTO will accrue bi-weekly and will be pro-rated based on the FTE. The accrual rate will be 7.39 hours each bi-weekly pay period for staff.

Founded in 1962 as the world's first outpatient dialysis provider, Northwest Kidney Centers operates 20 dialysis clinics across the Puget Sound region in addition to hospital-based services and a large home-based dialysis program. We are a not-for-profit, community-based organization and consistently rank among the top dialysis providers in the United States in quality of care, patient outcomes and transplant rates.

At Northwest Kidney Centers, teamwork, integrity, respect, excellence and stewardship guide our approach to how we work. We differentiate ourselves by our patient centered approach and active commitment to advancing kidney research and dialysis innovation. Key to our success is the compassion and expertise of our dedicated team of staff that care for those we serve. Northwest Kidney Centers is an equal opportunity employer. We don't discriminate on the basis of race, gender, sex, sexual orientation, age, religion, national or ethnic origin, disability, genetics or veteran status.

Please note: To protect our vulnerable patient population and our workforce, NKC strongly encourages all staff to receive the COVID-19 vaccine.

Salary Range: M71 $53.84 - $69.00 - $85.97