HPC System Site Lead with Security Clearance

Job Responsibilities: * Maintain the HPC systems availability to the customer. * Lead technical output of on-site client HW technicians, system admins, and system analysts. * Serve as primary customer focal point for system support of systems and on-site activities. * Full-time 100% presence on customer site for standard business hours. * Routine face-to-face and group interaction with site team to organize tasks, follow up, and assist with challenges they encounter. * Track system health and Cases, review regularly (weekly) with customers and HPC leadership. * Maintaining availability reports for tracking SLA's. * Pre-plan system upgrades; review plans with team and customers, arrange for staffing and equipment, including pre-arrange open lines of communication in case of issues. * Escalate Cases and assist team members escalating Cases to next-tier support, and follow up to drive closure via escalation processes. * Manage on-site parts inventory using business tools. * Manage site tools and equipment. * Maintaining the on-call schedule to support our 365 24x7 contracts. * Assisting with hardware and system installation activities in new systems. Team Support * Build strong working relationships with teammates, leadership, and customers. * Maintain awareness of upcoming training and prompt team members to complete trainings. * Maintain a team calendar of planned leave including on-call schedule for operational issues. * Provide performance review input to the District Service Manager (DSM) and suggestions for team member performance and development. * Escalate to DSM any personnel issues, risk of missing SLA, or customer satisfaction concerns. * Maintain a clean and safe working environment. * Support DSM in on-boarding new team members by providing site-specific details (e.g., customer network accounts, badge, parking, etc.). Required Qualifications & Experience: * 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total). * In-depth knowledge of high-performance computing (HPC) systems. * Proficiency in managing and optimizing HPC environments, including system configuration, performance tuning, and troubleshooting. * Strong understanding of parallel computing, cluster management, and distributed computing technologies. * Experience with HPC workload managers and schedulers such as SLURM, PBS, or similar. * Advanced knowledge of Linux operating systems. * Familiarity with software development tools and environments commonly used in HPC, including compilers, debuggers, and performance analysis tools. * Experience with various scripting languages such as Python or Bash. * Proven experience in system administration, including hardware and software installation, maintenance, and upgrades. * Knowledge of network architecture, storage solutions, and data management within HPC environments. * Ability to implement and manage security protocols and best practices in a high-performance computing context to maintain customer security posture. * Strong project management skills, including planning, execution, and monitoring of HPC projects. * Ability to lead and coordinate a team of technical professionals, ensuring timely and successful project delivery. * Experience in resource allocation, budgeting, and performance metrics tracking for HPC projects. * Excellent problem-solving abilities, with a focus on identifying root causes and implementing effective solutions. * Strong analytical skills to assess system performance and make data-driven decisions for optimization. * Ability to troubleshoot complex technical issues in a high-stakes HPC environment. * Exceptional communication skills, both written and verbal, to effectively interact with team members, stakeholders, and clients. * Ability to convey complex technical information in a clear and concise manner to non-technical audiences. * Strong collaboration skills to work effectively within a multidisciplinary team and across organizational boundaries. * Extensive experience in HPC system management and administration, with a track record of successful project and team leadership. * Willingness to participate in ongoing professional development and training opportunities which may require travel. Preferred Qualifications: * CompTIA A+ or Server+ Certification * Security+ Certification * Linux+ Certification * PMP or Project+ * Vendor Certifications * Experience with ticket-tracking software (Salesforce, SmartSheets; any ticket tracking is good)