HR Manager - Employee Experience

Employment Category: Full-Time, Permanent

Location: Vancouver, BC (Hybrid)

Reports To: Director of Human Resources

Primary Purpose

Reporting to the Director, Human Resources, the HR Manager will drive and support the growth of the HR function. As an integral part of the UCW's HR team, this role will identify, develop and deploy business-driven HR strategies designed to manage, develop, motivate and retain key people while creating a high-performance, sustainable organization capable of achieving the business objectives. This role will be focused on creating an awesome employee experience through their day-to-day interactions across the organization.

The HR Manager role is accountable for the oversight and management of all elements of operational HR including analytics, positive employee communication, employee experience, succession development and total rewards.

Direct reports:

• HR Supervisor Employee Experience
• HR Advisor

Specific Responsibilities

The HR Manager, will, at various times, be responsible for the following as well as other related duties as assigned to support UCW's business objectives, mission, and purpose:

HR Operations

• Establish solid business partnerships and networks while leading the function to drive the performance of the business.
• Transform and foster an organizational culture with a passion for excellence and maximizes the employee experience.
• Provide support for Senior Leadership by answering inquiries and provide follow-ups if necessary.
• Identify opportunities and propose solutions for continuous improvement relating to HR initiatives, policies and HR effectiveness.
• Develop, review and make recommendations for changes to existing policies, procedures, guidelines, etc. to improve effectiveness and efficiency.
• Responsible for ensuring the best interests of the University is protected and managed in accordance with the mission and values of the University.
• Maintain current knowledge and awareness of the Employment Standard Act (ESA), Labour Relations Code, WorkSafeBC laws, human rights code, human resource best practices, labour relations standards and practices and legislative changes to ensure the University's compliance.
• Ensure compliance with employment laws and regulations across the federal, state, provincial and local jurisdictions where we operate.
• Advise, counsel, and guide employees and managers on People & Culture policies, procedures, and best practices.
• Act as an employee advocate and address their various needs and concerns with empathy and humility.
• Drive the development of HR-related strategies and ensure implementation and execution.
• Partner with employees, managers and leaders to identify, plan, develop and execute strategic People & Culture initiatives that support and meet the needs of the business.
• Drive initiatives to optimize HR operations, systems, and platforms to eliminate manual work, drive efficiency, improve processes and find alignment.
• Drive HR operational excellence and process improvement.
• Facilitate the process of analyzing operational performance and formulating goals and action plans to achieve company objectives. Instilling an environment of continuous learning and improvement.
• Oversee HR Operations and employee benefits in designing and implementing operational best practices with human resources program and policies that drive a positive employee experience.
• Ensure up to date information in various handbooks.

Analytics

• Build HR dashboards and department reports on a regular basis.
• Develop, analyze, and share data analysis processes and tools, including HR metrics and reports.
• Improve HR metrics and provide analytics based on employee data to help business decisions.
• Lead the creation of people analytics and reports to inform business objectives.
• Responsible for quarterly HR report for Board and other HR presentations for the leadership meetings.
• Collect and compile HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records and other sources.
• Prepare reports of data results, presenting and explaining findings to senior leadership.
• Develop and maintain compensation framework.

Position Requirements

Competencies:

• Excellent negotiation skills.
• Ability to engage in interest-based negotiations.
• Knowledge in the areas of conflict analysis and management.
• Ability to speak and write effectively, demonstrated active listening skills.
• Ability to ask effective questions to contribute to a culture of development of management and leadership skills.
• Excellent organizational skills.
• Ability to influence others.
• Demonstrates the principles of a respectful and inclusive environment.
• Ability to work in a team and collaborate with others.
• Ability to solve complex problems.
• Ability to work under pressure and to meet deadlines.

Education and Experience:

• Graduate degree in a relevant discipline with a specialization in labour relations or Undergraduate degree in a relevant discipline.
• Postgraduate training in labour and employment law, negotiations, alternative dispute resolution processes, mediation, and conflict management is preferred.
• Minimum of 5 to 7 years of related experience including at least 2 years of managerial experience or the equivalent combination of education and experience.
• Experience in building and cultivating relationships with a large range of stakeholders at multiple levels and from a diverse range of backgrounds to achieve a common goal, including HR professionals, managers and union representatives.
• Thorough knowledge of current Human Resource Management practices and specifically those pertaining to employee relations.
• Thorough knowledge of provincial and federal legislation governing employers Human Resource practices.
• CPHR preferred but not required.

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