HUMAN RESOURCES ANALYST (EEO/INVESTIGATION)

Salary : $116,300.00 - $151,200.00 Annually
Location : CA 95134, CA
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 25-2E-02244
Division: Human Resources
Department: Accessibility,Civil Right & Equity(ACRE)
Opening Date: 03/17/2025
Closing Date: 4/4/2025 5:00 PM Pacific

Job Description
The Position:

VTA is seeking an experienced Human Resources Analyst in the Accessibility, Civil Rights, & Equity (ACRE) department with a strong background in conducting EEO investigations. This is an exciting opportunity to make a meaningful impact by ensuring a fair, respectful, and compliant work environment. If you have a passion for upholding workplace integrity and navigating complex employee relations matters with professionalism and expertise, we want you on our team!

This is the best time to join our growing team! The ACRE team, under the purview VTA's Chief People Officer, is currently expanding its team to support the civil rights and employee engagements goals of VTA, serving our employees and the public. Your passion and focused efforts will be a valued contribution to our success and continued progress. We are an ever-evolving organization, committed to developing and growing our talent!

This non-represented position is responsible for investigating complex, sensitive, and multi-faceted workplace investigations involving Equal Employment Opportunity (EEO) laws, civil rights complaints, and agency policy violations.

This position is eligible for a hybrid telework schedule, typically working 40 percent remotely and 60 percent onsite.

Your primary responsibilities will be to support the timely, comprehensive, and impartial investigation of workplace harassment, discrimination, and retaliation allegations by:

• Communicating with Complainants, Witnesses and Respondents.
• Planning and leading confidential investigative interviews.
• Gathering facts and information pertinent to investigative cases, which may sometimes take place outside of normal work hours, or may be held off-site.
• Conducting research on various civil rights-related issues raised during the course of investigations.
• Analyzing facts and information to determine whether policies have been violated.
• Writing investigative reports, with a concise and persuasive analysis of findings.
• Documenting and archiving all activities and information related to cases.

The posting is scheduled to close on Friday, April 4, 2025, at 5:00 PM but it may close earlier if we receive sufficient qualified candidates.

Tentative Onsite Oral Panel Interview:

Week of April 14th

About VTA:

The Santa Clara Valley Transportation Authority employs more than 2,000 people dedicated to providing solutions that move Silicon Valley. Unique among transportation organizations in the San Francisco Bay Area, VTA is Santa Clara County's authority for transit development and operations (light rail and bus), congestion management, transportation-related funding, highway design and construction, real estate and transit-oriented development, and bicycle and pedestrian planning. With local, state, and federal partners, VTA works to innovate the way Silicon Valley moves and provide mobility solutions for all.

Santa Clara Valley Transportation Authority (VTA) is an independent special district that provides sustainable, accessible, community-focused, innovative, and environmentally responsible transportation options promoting the region's vitality. VTA provides bus, light rail, and paratransit services and participates as a funding partner in regional rail services, including Caltrain, Capital Corridor, and the Altamont Corridor Express.

To learn more, go to: vta.org.

Equal Employment Opportunity:

VTA is an Equal Employment Opportunity Employer. VTA does not and will not tolerate discrimination against applicants or employees on the basis of age, ancestry, color, marital status, mental or physical disability, genetic information, national, origin, immigration status, political affiliation, race, religion, creed, sex, gender identity, gender expression, sexual orientation, pregnancy, medical condition, disabled veteran or veteran status, etc.

Our Community:

Santa Clara County, sometimes called "Silicon Valley," is unique for its innovation, natural attractions, and social diversity. With numerous amenities and perfect weather, it has long been considered one of the best places in the United States to live and work. calendar of festivals and celebrations supports the community spirit. Nearby open space provides easy access to mountain parks, trails, lakes, streams, and beautiful coastal beaches. San Jos has received accolades for its vibrant neighborhoods, healthy lifestyle, and diverse attractions from national media, including Business Week and Money magazines.

The county's population of 1.9 million is the largest in Northern California and is rich in ethnic culture and diversity. Enjoy access and the option to explore our closely neighboring counties of San Francisco and Alameda.

Ideal Candidate:

The ideal candidate will have a strong background in the following areas:

• Public Sector Experience: A deep understanding of government operations, policies, and procedures, particularly in compliance, employee relations, and workplace investigations.
• Union Environments: Extensive experience working within unionized workplaces, including knowledge of collective bargaining agreements, grievance procedures, and labor relations best practices.
• EEO Investigations & Reporting: A proven track record of conducting thorough, impartial, and legally sound Equal Employment Opportunity (EEO) investigations, as well as the ability to accurate, clear, and well-documented investigation reports that adhere to legal and organizational standards.
• EEO Training Facilitation: Experience in developing and delivering engaging and informative EEO training sessions for employees, supervisors, and leadership, ensuring compliance with federal, state, and local anti-discrimination laws..
• Excited to help strengthen inclusion, respect, and accountability in the workplace: Relevant experience, talents, and enthusiasm provide the skillsets to facilitate investigations to ensure that at VTA continues to address harassment, discrimination, and retaliation claims to foster a respectful environment where all can thrive.
• An excellent communicator: Proficiency in interacting with diverse groups of people at all levels, internally and externally, both verbally and in writing, will be vital for this role. Empathy, compassion and good listening skills will be critical for this confidential position when hearing people's concerns - while maintaining the utmost objectivity and discretion.
• A critical thinker: Critical thinking skills to ask the relevant questions and gather pertinent information to help objectively analyze, synthesize, and evaluate information to come to a reasoned conclusion regarding complex issues.
• An excellent writer: Excel in attention to detail and the ability to efficiently organize information, to not only produce coherent, detailed, persuasive investigation reports, but to also prepare data reports and articulate in writing the meaning and/or impact of numerical data and trends.
• Able to juggle multiple tasks and/or projects: Successfully manage an array of assignments to be leveraged when conducting investigations, and simultaneously pitching in on collaborative team projects when needed, sometimes under strict deadlines. Despite the workload, the ability to remain calm and professional is critical.

Required Competencies:

Knowledge:

• Comprehensive understanding of The Civil Rights Act of 1964, and in particular, Title VII of the Act.
• Comprehensive understanding of Equal Employment Opportunity (EEO) laws and policies, to navigate EEO matters, provide sound guidance, and promote best practices in alignment with legal and organizational standards.

Skills:

• High attention to detail
• Problem solver
• Excellent communicator, written and verbal
• Results-oriented
• Self-starter/self-motivated
• Creative
• Dependable
• Customer service-oriented
• Ethical integrity
• Professional under pressure
• Highly organized and efficient

Ability to:

• Exercise good judgment in decision making
• Remain impartial and objective
• Work independently and responsibly
• Juggle competing deadlines without sacrificing quality of work

Behavior:

• Excellent team player and collaborator
• Demonstrates empathy and compassion
• Fairness, neutrality, and avoiding personal biases and assumptions
• Shows integrity
• Acts professionally in all situations

A few challenges you might face in this job:

• You will need to be able to prioritize your work based on competing priorities and deadlines, while maintaining a high level of attention to detail and accuracy.
• Personal interactions will include meeting with a variety of personalities and interest groups that may have expectations that don't always align with the requirements and objectives of your work.
• You will work on investigations that are highly confidential and sensitive in nature, which may involve people you consider friends or acquaintances.

A few reasons you might love this job!

• You will play an integral role in fostering a fair and thriving workplace at VTA.
• You will be the VTA expert in addressing civil rights issues and advancing engagement and inclusion in the workplace.
• You will be working with a great team, who support each other, are eager to collaborate and to listen to your ideas and are looking to support you in your career goals.
• You will encounter problem solving opportunities on an ongoing basis which will keep your work challenging, impactful, and engaging.

Definition:

Under general supervision, performs professional human resources work involving a wide variety of human resources functions.

Distinguishing Characteristics:

This is the journey level in the Human Resources Analyst series. This level is characterized by assignments that are complex and sensitive in nature and require a high level of competence and understanding of a functional area(s). Incumbents in this class carry out work assignments with independence. This position may be required to provide lead functional or technical direction of paraprofessional or clerical employees.

An incumbent has responsibility for independent action, planning the work, using experienced judgment, solving problems, and the results of the work. Assigned duties require the exercise of judgment or choice among possible actions, sometimes without clear precedents, yet with concern for the consequences of the action. This classification differs from the next lower level of Associate Human Resources Analyst in that incumbents receive less supervision and are expected to perform more responsible assignments with a great deal of independence. This class differs from the higher level Senior Human Resources Analyst class in that the latter has full responsibility for one or more program areas and supervises and/or trains other professional-level employees.

Essential Job Functions

Typical Tasks
Not all positions perform all duties, and not all duties performed are listed. Duties performed vary depending on the area of assignment and within working level assigned.

• Administers various human resources programs;
• Reviews and analyzes existing or proposed policies, procedures systems, management and personnel activities, advises on their impact and makes recommendations for change;
• Provides consultation and analyses/recommendations concerning human resources functions and issues;
• Analyzes, investigates and responds to issues in assigned functional area;
• Researches, resolves, facilitates resolution of and/or makes recommendations concerning human resources issues;
• Conducts analytical studies;
• Prepares and presents written and oral reports and statistical analyses, as well as letters, memorandum, training materials, and other written documents;
• Plans, develops, organizes, implements, and evaluates a variety of difficult and complex management and employee training programs and organizational development applications;
• Conducts needs assessments regarding employee, management, and organizational training needs;
• Previews and evaluates vendor instructional materials; negotiates project contract and pricing with vendor;
• Conducts analysis of employee work force in compliance with FTA affirmative action guidelines;
• Assists in developing goals for the disadvantaged business enterprise and employment programs;
• Assists in drafting the Affirmative Action Plan;
• Performs outreach recruitment to encourage participation by underrepresented groups in and equal employment opportunity programs;
• Conducts investigations for grievances or challenges regarding the employment accessibility and ADA programs;
• Performs research and provides technical assistance to the General Counsel's office regarding a variety of human resources issues;
• May provide training and lead direction to other staff;
• Determines the most suitable recruitment strategies and selection process designs;
• Performs recruitment activities such as preparing and distributing job announcements and composing and placing advertising;
• Represents VTA at job fairs and other public events;
• Plans and conducts salary/benefits surveys;
• Conducts job audits and analyses;
• Analyzes and evaluates positions for classification, compensation, recruiting and testing;
• Determines appropriate compensation for positions;
• Interprets and applies procedures, labor agreements, contracts and benefits policies;
• Assists employees in understanding benefits programs;
• Works with benefits carriers to ensure proper administration of benefits contracts, correct payment of premiums and resolution of any service delivery issues;
• Investigates and assists in the resolution of grievances, discrimination and other types of complaints; Performs wellness related activities;
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in human resources;
• May manage multiple projects with short targeted completion dates;
• May act as a "technical analyst" for specialized computer applications;
• Performs related duties as assigned.

Minimum Qualifications

• Sufficient education and increasingly responsible experience to demonstrate possession of the required knowledge, skills, and abilities.
• Development of the required knowledge, skills, and abilities is typically obtained through a combination of training and experience equivalent to graduation from an accredited college or university with a four-year degree; and two (2) years of increasingly responsible experience performing human resources management and analysis and/or training for a public or private sector organization.
• Attainment of experience in a large public agency is preferred.

Desirable Qualifications:

• Four-year college degree from an accredited college or university or two years' experience in a lead investigative/fact-finding role.
• Experience in conducting confidential interviews.
• Experience in creating comprehensive reports and presentations.

Knowledge of:

• Human resource systems, techniques, practices and functions, including recruitment, classification, testing, selection, placement, training, equal opportunity programs, employee relations, and employee and retiree benefits management;
• Standard office practices and procedures, including automated human resource and word/data processing systems;
• Principles and practices of public personnel administration, management analysis, organization, budget, and communication;
• Applicable state, federal, and local laws, rules, regulations, and court decisions;
• Principles of training and motivation;
• Job analysis, recruiting and examining strategies and plans, position classification, position control, wage and salary administration;
• Employee benefit programs, including health plan administration and cost containment measures;
• Principles, practices, techniques and methods of planning, developing and administering training and employee development programs;
• Public sector employee relations, typical provisions of collective bargaining agreements and public employee labor laws, current labor relations practices, trends and major problems in the public sector;
• Techniques for investigating, analyzing, and resolving employee grievances;
• Applicable FTA regulations and guidelines relating to employment;
• Collaborative problem solving.

Ability to:

• Use initiative and good judgment;
• Consistently apply concepts, laws, methods, techniques, approaches and other guidelines of professional work in the human resources management field;
• Persuade, justify and project the consequences of decisions and/or recommendations;
• Organize and prioritize work and meet deadlines;
• Communicate clearly and effectively, both orally and in writing;
• Follow written and oral directions;
• Define problem areas, evaluate, recommend, and implement creative solutions to complex issues and problems;
• Plan, coordinate, and initiate action necessary to implement recommendations in order to manage assigned project;
• Work effectively under stressful situations involving confrontation and conflict;
• Organize and analyze varied and complex data and cost out various proposals;
• Develop and implement procedures and guidelines consistent with VTA policies and interpret these policies and procedures to staff and other agencies;
• Interpret and apply federal, state and local policies, laws and regulations;
• Be sensitive to cultural, racial, economic, and ethnic diversity;
• Translate specific organizational/training needs into curriculum, and conduct employee/management training sessions;
• Establish and maintain effective working relationships with employee associations, community groups, and individuals at all levels in a large, complex organization;
• Operate a computer and perform standard word-processing, spreadsheet, database, and human resources applications;
• Provide technical support on specialized computer applications as assigned;
• Maintain accurate records, files, and databases;
• Exercise good judgment within established policies and guidelines.

Supplemental Information

Please read this entire job announcement before applying for the position. Print and keep a copy of this announcement so that you can refer to it. Questions not answered within this job announcement may be sent to .

Application and Selection Process
If you are interested in this opportunity, please submit a Santa Clara Valley Transportation Authority (VTA) application and responses to the supplemental questions to the Talent Acquisition Department.

To ensure consideration, completed applications must be submitted electronically to the Talent Acquisition department through VTA's employment page atby the closing date and time posted. Late or incomplete applications will not be accepted. When the stated closing date is "continuous," apply immediately; the position may close without notice. You will receive an immediate email confirming receipt of your submitted application. If you do not receive this email, contact NEOGOV's Applicant Assistance Line at (855) 524-5627 between 8:00AM to 5:00PM (PST) Monday through Friday, excluding holidays.

Please be advised that all related current and past work experience (including VTA experience) must be listed and fully described in the Work Experience section of the application. Applications with "See Resume" listed under any part of the application will be marked as incomplete and will be rejected even if you are qualified for the position for which you are applying.

Only electronic applications will be accepted for this recruitment (paper applications or resumes will not be accepted). Job Interest Notification Cards, or copies of previous, partial, or un-submitted applications, are not an acceptable substitute to a completed application.

Exam Process
Applications will be competitively screened based on the minimum qualifications of this classification. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of a panel interview. (NOTE: The examination process may be changed as deemed necessary by Human Resources)

Selection Process
Candidates that receive a passing score on the examination will be placed on an eligibility list for up to six months in accordance with VTA's Administrative Policies. Top candidates on the eligibility list may be invited to participate in a selection interview. Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a VTA-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. Please note that a conviction history will not necessarily disqualify an applicant from appointment.

If you have questions regarding your status as an applicant for this position, please call the Human Resources Department at (408) 321-5575 or email at .

Americans with Disabilities Act Accommodations
VTA is committed to providing reasonable accommodations to applicants and employees with disabilities or religious needs, absent undue hardship. If you wish to request an accommodation, call the Human Resources Department at (408) 321-5575 or email at .

Santa Clara Valley Transportation Authority (VTA) is an equal employment opportunity employer. VTA does not and will not tolerate discrimination against applicants or employees on the basis of perceived age, ancestry, color, marital status, mental or physical disability, genetic information, national origin, immigration status, political affiliation, race, religion, creed, sex, gender identity, gender expression, sexual orientation, pregnancy, medical condition, disabled veteran or veteran status, etc.
VTA offers a generous benefit package including: vision care, a choice of health plans, dental coverage, an employee assistance program, life insurance, and liberal holiday, vacation, and sick leave. A credit union and deferred compensation are also available to employees at their option. Detailed information on VTA's benefits may be found here:

As defined by the California Public Employees' Pension Reform Act (PEPRA):

• Classic Members' retirement benefit formula is 2% @55.
• New Members' retirement benefit formula is 2% @62.

All Classic AFSCME, SEIU, TAEA, and Non-Rep employees hired on or after 01/09/2012 pay 7.0% of salary toward the required employee contribution to PERS.

All New/PEPRA AFSCME, SEIU, TAEA, and Non-Rep employees pay 8.0% of salary toward the required employee contribution to PERS.

Social Security taxes will be deducted from each employee's bi-weekly salary.
01

How many years of experience do you have conducting EEO investigations, including workplace investigations related to civil rights complaints, discrimination, harassment, retaliation, and agency policy violations?

• None but willing to learn
• Less than 2 years
• 2 - 4 years
• 4 - 6 years
• 6 - 8 years
• 8 years or more

02

Describe your experience working with unions, including any involvement in labor relations, contract interpretation, or dispute resolution. Be sure to include the employer(s) where you gained this experience as listed in your application.
03

How many years of experience do you have in writing investigation reports?

• None, but willing to learn
• Less than 2 years
• 2 - 4 years
• 4 - 6 years
• 6 - 8 years

04

Describe your experience and involvement in EEO investigations, and what you consider to be the most important elements of a successful investigation.
05

Workplace investigations may take place at various times outside of the traditional 8am-5pm work schedule. Would you be able to be flexible with your work schedule if need be?

• Yes
• No

Required Question