Human Resources Manager

WHO WE ARE

Playa Bowls is New Jerseys Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 250-unit operator and franchisor of the leading fast casual restaurant concept.

WHAT WE OFFER

• Competitive pay: We offer competitive base pay, yearly merit increases based on performance and a great bonus program!
• Employee Benefits: We offer Vision, Dental, Health. Company Paid Life Insurance, Company Paid Short-Term Disability, HSA, FSA, 401K and more!
• Flexible Work Environment: This role will start out remote and will transition to hybrid in the Dallas area in 2025
• Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career!
• Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they're not working, they receive 30% off! Win-win!

WHO YOU ARE

The Human Resources Manager (HRM) is a key member of the Human Resources team at Playa Bowls, entrusted with aligning business objectives with team members at all levels, from corporate departments to our Quick Service Restaurant (QSR) shops. Serving as a consultant to senior corporate and shop leadership, the HRM addresses people-related matters, advocating for fairness and driving positive change. They are responsible for maintaining and enhancing the organization's strategic vision and culture by anticipating, implementing, and evaluating policies, programs, and practices. The Human Resources Manager role is the catalyst of positive change, blending vision with people-centric initiatives to cultivate an exciting and inclusive workplace culture.

WHAT YOU'LL DO

• Serve as day-to-day HR contact overseeing performance management, onboarding/ off-boarding, general inquiries, and other HR related matters.
• Own benefits administration and leave of absence management; includes open enrollment, new hire benefit orientations, medical leaves, and disability management.
• Liaise with HR and Benefit vendors on case claims and process management.
• Co-lead culture initiatives and team member engagement.
• Ensure effective management of employee relation matters for entry to mid-level team members, including disciplinary meetings and separations.
• Take an active role in the performance management process, compensation cycle, and talent review to ensure team members receive timely, objective and actional feedback.
• Support onboarding and off-boarding, conduct exit interviews; provide feedback to stakeholders on key themes while maintaining confidentiality of individuals.
• Work with leadership to develop human resources policies and procedures that are consistent with the company strategies, systems, and state and federal employments laws.
• Maintain compliance with federal, state, and local employment laws and legislative changes to ensure regulatory compliance.
• Assist Payroll Manager as needed for troubleshooting, information discovery, or data validation.
• Oversee team member life cycle changes and process.
• Influence organizational changes and contributes toward business and people planning.
• Maintain knowledge of trends, best practices, new technologies, talent management and employment law.
• Establish and maintain department records, files, reports, policies and procedures to effect continual improvements in efficiency.
• Partner with Talent Acquisition Specialist on recruitment needs to positively affect time to hire benchmarks and a positive candidate experience.
• Collaborate with leadership to define, cultivate, and roll out organizational strategies and engagement programs.
• Manage and monitor key performance indicators and benchmarking to recommend and drive programs to improve KPI results.
• Perform other duties as assigned.

WHAT YOU'LL BRING

• Bachelor's degree or equivalent work experience required.
• 5+ years' HR experience; previous experience in a multi-unit business environment.
• PHR/ SHRM-CP Preferred.
• Excellent understanding of HR systems, databases, and metrics.
• Strong analytical and problem-solving skills; excellent written, oral, and interpersonal communication skills.
• ADP (Workforce Now WFN) experience a plus.
• Strongly skilled in Excel and PowerPoint.
• Ability to maintain a high level of confidentiality.
• Proven skillset to effectively organize multiple work streams with superior organizational and time management skills.
• Ability to escalate to leadership when appropriate.
• Excellent communication skills; both written and oral, as well as listening skills.
• Proven ability to manage conflict and change management.
• Personality traits include passion for our business and brands, strong follow up, empathy, and commitment.
• Demonstrates curiosity and strives for own personal process development.

WORK CONDITIONS

• Travel as needed for company functions or scheduled trainings

MISSION

Inspire and support our communities one bowl at a time.

VALUES

Community. Respect. Integrity. Quality. Passion.

"Playa Bowls is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."