Human Resources Manager

Integrative Emergency Services, LLC ("IES") is seeking a Human Resources Manager to play a central role in the design, implementation, and management of core HR programs both internally and for the physician practices that IES supports. This role provides strategic and hands-on support to clinical and non-clinical leaders, ensuring the delivery of scalable, responsive, and high-impact HR programs that align with client needs and business goals as they grow and evolve.

IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Design, implement, and manage core HR programs including but not limited to compensation, new hire orientation, policy and handbook updates, performance management processes, initiatives that promote employee engagement, and organizational development.
• Own the full lifecycle of HR program delivery, ensuring alignment with organizational and physician practice goals. Provide clear communication across teams. Adapt programs to suit a decentralized workforce and regularly assess program effectiveness.
• Collaborate with leadership to translate strategic objectives into structured program plans, timelines, and measurable outcomes. Ensure alignment across stakeholders and manage cross-functional teams to meet objectives. Establish feedback mechanisms to regularly assess program alignment with business goals.
• Lead the development and continuous improvement of scalable orientation and onboarding programs. Customize orientation pathway experience to reflect the unique needs of various roles and client expectations. Develop and maintain leadership guides, digital learning tools, and development frameworks that support the clarity of roles, teams, and leadership effectiveness.
• Build scalable toolkits and communication plans to support programs across decentralized sites and teams.
• Develop and support foundational learning programs for managers and people leaders, ensuring skill-building in areas such as coaching, feedback, and team dynamics.
• Lead initiatives related to program management in collaboration with HR leaders, ensuring alignment with organizational values and business strategy. Utilize data-driven insights to continuously improve organizational development and the impact of HR programs.
• Act as a catalyst for continuous improvement, identifying areas for optimizing HR program design, communication, and effectiveness. Build feedback loops to ensure all people related initiatives are scalable, adaptable, and impactful.
• Create clear, well-crafted documentation, resources, and communication plans to support program rollouts and change initiatives.
• Oversee internal communications related to HR programs and policies, including those not directly responsible for, and ensure accessibility, clarity, and consistency across all team members and clinicians. Foster a culture of engagement, inclusion, and transparency through proactive communication.
• Ensure compliance with applicable laws, regulations, and HR best practices. Serve as a liaison between HR, Legal, Finance, and external vendors to ensure smooth program implementation and policy alignment.
• Act as a project manager for HR initiatives, ensuring key milestones are met, risks are mitigated, and all stakeholders are informed.
• Deliver high-touch, responsive support to internal clients (departments, providers, leadership teams) in a way that meets their unique needs and timelines. Balance the need for structure and consistency with the flexibility required to meet varied client and business contexts. Ensure programs support positive client experiences and organizational credibility.
• Handle performance management, coaching, corrective action, and performance evaluations. Address employee complaints, harassment allegations, and team conflicts in a fair and transparent manner. Provide coaching to managers and team members as needed to prevent and resolve conflicts effectively.
• Identify trends and determine training needs. Develop, enhance, and implement training programs accordingly.
• Perform data analysis and reporting to support department or organizational initiatives, using HR analytics and employee feedback to drive improvements in productivity, performance, and morale. Maintain and manage client HR dashboards to ensure accurate up-to-date information is available for decision-making and strategic planning. Identify and implement process and system improvements to increase efficiency and enhance team member and client experience.
• Stay informed about trends, best practices, regulatory changes, and emerging technologies in human resources, talent management, and employment law. Ensure compliance with federal, state, and local employment laws and regulations, and review policies and practices to maintain compliance

SUPERVISORY RESPONSIBILITIES
This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

Knowledge, Skills, Abilities:

• Strong analytical skills, with the ability to identify problems, recommend solutions, and drive continuous improvement across HR functions. Excellent judgment and attention to detail.
• Demonstrated ability to manage large, complex HR projects, coordinating resources, managing timelines, and ensuring stakeholder engagement. Proven ability to prioritize and manage multiple concurrent projects in a time-sensitive environment.
• Extremely strong verbal and written communication skills, capable of conveying and communicating HR policies and practices to employees at all levels. Ability to handle confidential information with discretion. Skilled at communicating clearly across diverse teams, ensuring alignment and understanding.
• Expertise in designing, implementing, and managing scalable HR programs that drive organizational success and improve employee experience.
• Advanced proficiency with MS Office applications and other HR-related tools or software.
• A proactive, client-focused approach, ensuring responsive support for both internal teams and external clients. Ability to effectively support leadership teams and drive business outcomes.
• Thorough knowledge of employment laws, regulations, and best practices, with the ability to ensure compliance across HR programs.
• Excellent time management and organizational skills, with a focus on continuous process improvement to enhance efficiency and team member experience.
• Ability to navigate and support remote and decentralized teams, adjusting HR programs to meet the needs of diverse team members and organizational structures.
• Ability to read, write and speak English proficiently

Education / Experience:

Required:

• Bachelor's degree in Human Resources, business, or related field
• At least 5 years of Human Resources experience, with a demonstrated ability to write and communicate HR policies, employee communications, and other organizational documents clearly and effectively.
• An equivalent combination of education and work experience may be substituted for the specific required education and experience.

Preferred:

• Human Resources certification (PHR, SPHR, SHRM-CP or SHRM-SCP)
• Prior healthcare industry experience, especially in managing HR programs and communications within healthcare settings.
• Prior supervisory experience

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk and hear
• Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Occasionally lift and/or move up to 20-25 pounds
• Fine hand manipulation (keyboarding)

WORK ENVIRONMENT:

• Hybrid schedule - typically 3 days in office
• Office environment - 4835 Lyndon B Johnson Fwy, Dallas, TX 75244
• The noise level in the work environment is usually low

TRAVEL

• Some local and/or overnight travel may be required as business needs dictate.

The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.