Human Services Manager- SSD Admin Division

Salary : $90,822.99 - $136,234.49 Annually
Location : (RCGC EAST) Saint Paul, MN
Job Type: Full Time
Remote Employment: Flexible/Hybrid
Job Number: 2025-00267
Department: Social Services
Division: Admin/CFSMngm
Opening Date: 04/09/2025
Closing Date: 4/23/2025 11:59 PM Central
Union: Unrepresented
FLSA Status: exempt

Basic Function
This Human Services Manager position will work within the Administration Division, within the Social Services Department, and will report to the SSD Admin Deputy Director. The Administration Division provides strategic, technical, and administration support to the department and its divisions. This support includes project planning and change management efforts, ensuring equitable practices and service delivery, community engagement, compliance, training, staffing administration, performance measurement, database management, revenue acquisition, and other critical administrative capacities. The Administration Division plays a key role in establishing and maintaining the culture and coordination across teams within the division, which includes, fostering partnerships with other divisions, taking an active role in the delivery of priority business activities. This manager is expected to lead with Ramsey County's vision, mission, and values at the forefront and demonstrate an understanding of the counties work to reduce disparities within communities with the most disparate outcomes.

ADMINISTRATION DIVISION RESPONSIBILITIES: The Administration Division is responsible for delivering a range of strategic, technical, and administrative support across the department. These include:
Organizational development and strategic planning - supporting strategic alignment, process and practice improvement, well as organizational change management across the department divisions.
Project and program management - managing key initiatives across divisions and coordinating ongoing programs (e.g., Community Advisory Council).
Training - coordinating and delivering division-specific and department-wide training.
Staffing - tracking staffing levels and supporting hiring, onboarding, and offboarding processes.
Credentialing, monitoring, and licensing - support staff and facility monitoring and licensing.
Compliance and reporting - maintain status of rules, statue, and policy impacting processes across the different divisions and performance measurement.
Revenue acquisition - across grants, and state and federal programs.
Database administration - providing technical support and management of key digital systems.
Records management - managing records, files and filing systems.
Other department-wide administrative needs as needed/requested.

This division is in the process of restructuring. Therefore, there may be changes to the work that this manager will oversee. Currently, this manager will oversee Compliance (including Appeals Specialist, Social Security Advocacy, Credentialing & Licensing, and Interpretive Services), the Mail Room, and Training & Onboarding.

Responsibilities will include:

Training - coordinating and delivering division-specific and department-wide training.

Credentialing, monitoring, and licensing - support staff and facility monitoring and licensing.

• Compliance and reporting - maintain status of rules, statue, and policy impacting processes across the different divisions and performance measurement.

Other department-wide administrative needs as needed/requested. The list from this Human Services Manager posting may be used to fill future human service manager vacancies.
To manage and direct the operations of a subdivision of the Community Human Services Department (CHSD) by organizing, coordinating, monitoring and evaluating service functions; supervising staff and directing the use of program resources; planning, implementing and maintaining policies, practices, rules and regulations applicable to the programs to which assigned; and otherwise providing management and direction to ensure the effective and efficient delivery of community human services; and perform related duties as assigned.
Examples of Work Performed

Promote a diverse, culturally competent, and respectful workplace.

Manage and direct all functions of a Social Service division (such as Adult Rehabilitation Services, Family and Children's Services, Mental Illness Services or Support Services); or a Mental Health/Chemical Dependency Services division (such as Outpatient Community Mental Health services with a Day Treatment component, Sexual Offense Services, Crisis and Intake Services, Chemical Dependency Services, or Case Management; Financial Assistance Services division (such as MFIP, MA/MSA/GAMC, Food Support, Child Care, or General Assistance).

Assign and direct the work of division supervisors through individual, group and written communication to ensure adherence to federal and state law, rules and regulations and department policy and procedures in a manner consistent with accepted standards.

Represent the department or the division to which assigned to the community, other professionals, state officials and other counties for the purposes of sharing information, developing policies and procedures, solving problems, and explaining the County's position on policy and procedural questions.

Monitor and evaluate current performance using budgetary and program information and community feedback, to identify potential problem areas and plan and initiate corrective action as indicated.

Develop recommendations and supporting documentation for budget requests for programs, staff, and support for the sections to which assigned.

Plan and coordinate with other administrative units for the development, implementation and maintenance of policies and procedures to ensure appropriate, timely response to changes in state and federal law, rule, regulation or reporting requirements.

Manage, in consultation with the division director, the distribution of the resources allowed to the section to ensure that services are consistent with need and that resources are allocated efficiently and effectively.

Analyze, develop, and implement, in consultation with division directors, policies and procedures for the provision of services to clients and the use of assigned resources.

Coordinate as assigned, major projects to enhance program performance, facilitate resource utilization or make major changes in service delivery.

Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal state and local standards.

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position's management approved work schedule is required.)
ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 11.

Minimum Qualifications
Education: Master's degree in Social Work, Psychology, or any closely related area.
Experience: Five years of human services experience in the area to which assigned (Social Services or related services) including one year in a supervisory capacity.
Substitution: Equivalent combination of education and related experience.
Certifications/Licensure: None.

Exam/Screening Process Information
The examination process will consist of the following section with each section weighted as indicated:

• Training and Experience Rating = 100%

The examination for Human Services Manager will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions - do not mark "see resume" or "see work history" Do not cut and paste resume as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.

The names of all applicants who filed a properly completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as a Human Services Manager. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 60 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been posted and their rank on the list.

Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.

Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.

E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Equal Opportunity Employer: Ramsey County provides equal access to employment, programs and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, marital status, sexual orientation or gender identity, public assistance or national origin.
Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.
To print a paper application for this posting click You will need to print this posting and answer the supplemental questions associated with this exam and submit them with your completed paper application.

For further information regarding this posting, please contact
Ramsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at

• Medical, dental and vision insurance
  • The County contributes a bargained percentage to the medical and dental monthly premium
  • Employees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), Family
  • Blue Cross Blue Shield Medical insurance - three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
  • MetLife Dental Insurance - two plan options offered
  • VSP Vision Insurance - Advantage Plan offered

• Pre-tax Benefit Program
  • Pre-tax medical, dental, vision monthly premium deduction option
  • Dependent and Health Care Flexible Spending Accounts
  • County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan

• Paid time off
  • Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
  • 11 scheduled holidays and two floating holidays
  • Up to eight weeks of 100% paid parental leave, plus additional use of sick time as noted below
  • Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
  • Wellness incentive allows conversion of unused sick time to vacation or pay

• Retirement benefits
  • Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
  • New employees become vested after three years. For the Police and Fire union, employees are vested after 10 years
  • Deferred compensation - 457(b) account with employer match
  • Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation

• Transit and parking
  • Fully funded Metropass.
  • Transportation/parking expenses reimbursement account

• Employee well-being
  • Employee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.
  • Wellness programming
  • Flexible work policy with hybrid work options for eligible positions

• Life Insurance and Disability leave
  • County provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available
  • Long-term Disability - County provided coverage replaces 40% of the employee's lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximum
  • Short-term Disability - option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting period

• Career development
  • Tuition reimbursement, up to $4,000 per year
  • Online professional development opportunities through the Learning & Development Center
  • County employment qualifies as a public service organization for the Public Service Loan Forgiveness Program
  • Employee resource groups - help employees build connections through common bonds with colleagues

For information about Ramsey County's 2025 benefits, visit:
01

Each applicant must complete this supplemental questionnaire as a part of the application screening process. The supplemental questionnaire will be used as a scored evaluation of your knowledge, skills, and experience. Provide complete information for each question. Do not write "see resume" as it is not an acceptable answer. The experiences you indicate in your responses will be reviewed and used to determine your eligibility to move forward in the selection process.

• Yes
• No

02

Have you completed or currently participating in any of the following Public Sector Partnership Programs at Ramsey County?Examples may include a program in partnership with HIRED, Project for Pride in Living (PPL), Ramsey County Workforce Solutions, or an internship (including Right Track Plus), fellowship, limited duration assignment, provisional assignment, temporary opportunity or participating in a work experience like the Young Adult Career Academy, or job shadow experience. Answer No if none of the above.

• Yes
• No

03

Select the option that best describes your level of education.

• High School Diploma or GED.
• Bachelor's degree in social work, Psychology, Business Administration or Business Management, Leadership, or any closely related area.
• Master's degree in social work, Psychology, Business Administration or Business Management, Leadership, or any closely related area.
• None of the above.

04

Please list any degrees you have earned, include the name of the institution, degree earned, and date of completion. If you do not have a degree enter "N/A" in the space below.
05

Select the option below that best describes your professional experience in human services or equivalent experience including one year in a supervisory capacity?

• I have a combination of education and experience that equates to more than eleven years.
• I have more than five years of experience including one year in a supervisory capacity.
• I have a combination of education and experience that equates to more than eleven years and at least one year as a supervisor.
• I have more than seven years of experience including one year in a supervisory capacity.
• I have more than ten years of experience and one year in a supervisory capacity.
• I have more than ten years of experience and more than two years in a supervisory capacity.

06

Please describe where you gained experience in human services and your one year of supervisory experience. Please include the employer's name, your job title, length of time in the job title and job responsibilities. Do not write "see resume" or "see application"If you do not have experience in this area enter "N/A" in the space below.
07

Describe your experience in engaging frontline staff, community leaders, organizations, and other interested parties to address systemic change, such as service delivery and organizational practice. Include in your answer where you gained this experience. Do not write "see resume" or "see application" If you do not have experience in this area enter "N/A" in the space below.
08

Describe your experience in a leadership position, performing such tasks as, providing work direction, monitoring performance, completing performance evaluations, discipline, setting goals, and coaching staff. Include in your answer the name of the employer you worked for; your job title; a brief description of your job duties; the number of staff you supervised and their job titles; and your dates of employment (mo/yr to mo/yr). Do not write "see resume" or "see application"If you do not have experience in this area enter "N/A" in the space below.
09

Describe your experience working with and leading with a racial equity lens and sharing power with community. Please provide examples on how you have led with race and how you have applied this to your work and/or project(s) that you have implemented in the past. Include in your answer where you gained this experience. Do not write "see resume" or "see application"
10

How many years of experience do you have working with and leading with a racial equity lens and sharing power with community.

• I have one to two years experience.
• I have two to four years experience.
• I have four or more experience.
• I have no experience.

11

The Administration Division is a key participant in building, nurturing, and maintaining relationships across the Social Services Department, Ramsey County, and with community. Describe your experiences in working and collaborating within your previous work and with community. What do you believe are the most important elements in building collaborative partnerships and how would you go about relationship-building?
12

Part of the Ramsey County Advancing Racial Equity Policy states that Ramsey County aims to fully understand and appreciate the richness and diversity of who we are as a community, while recognizing the history of racial inequities. What have you done to further your knowledge about the impacts of racial inequities? How have you included racial equity, understanding racism, or similar activities in your professional development? How have you demonstrated what you have learned?
Required Question