HVAC Service Manager

At Woodstock Heating and Cooling, solving problems and helping people is our passion. We have been servicing the McHenry County for over 170 years!

Come join a team and culture that appreciates you! We are looking to add a HVAC Service Manager to our team. This position will oversee our HVAC service operations, ensuring that our customers receive prompt, reliable, and high-quality service. This role requires strong leadership skills, technical expertise in HVAC systems, and a customer-centric approach to service delivery.

If you have the experience, we have the right spot for you. Join a company that values growth, teamwork and respect!

Why work for us?

• Benefits that start on the 1st of the month following hire date
• Great Growth Opportunities
• Fantastically fun work culture
• Medical (three affordable medical plans to choose from), Dental and Vision Insurance
• Company paid Life Insurance and Employee Assistance Program for yourself, spouse, and children.
• Company paid Short-Term and Long-Term Disability
• Optional Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical insurance, Pet Insurance, and ID & Legal Shield
• 401k with company match
• Professional and Personal Development, Including Continued Education Assistance
• Paid time off & 9 Paid Holidays
• Compensation: $80K-$125K per year based on experience

Key Responsibilities:

• Team Leadership: Manage and lead a team of HVAC service technicians, providing guidance, training, and support to ensure high performance and customer satisfaction.
• Service Operations: Oversee day-to-day service operations, including scheduling, dispatching, and monitoring service calls to meet customer expectations and service level agreements.
• Technical Expertise: Utilize your in-depth knowledge of HVAC systems to troubleshoot complex issues, provide technical support to technicians, and ensure efficient service delivery.
• Customer Service: Maintain a focus on customer satisfaction by addressing customer inquiries, resolving complaints, and ensuring service excellence at every interaction.
• Inventory and Resource Management: Manage inventory levels, equipment, and resources to optimize service efficiency and minimize downtime.
• Compliance and Safety: Ensure compliance with industry regulations, company policies, and safety standards to maintain a safe working environment for employees and customers.

Qualifications:

• Proven experience in HVAC service management or a similar role, demonstrating leadership capabilities and technical proficiency.
• Strong understanding of HVAC systems, components, and operations, with the ability to troubleshoot and resolve technical issues effectively.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers, technicians, and internal stakeholders.
• Leadership qualities, including the ability to motivate and inspire a team, foster a collaborative work environment, and drive continuous improvement.
• Organizational skills and the ability to prioritize tasks in a fast-paced environment to meet service deadlines and customer expectations.
• Must be able to pass a background check and drug screen.